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Reviews
Well for Brett to be new he has good customer service.
Well for Brett to be new he has good customer service. He was GREAT. With everything. Love him.
Well for Brett to be new he has good customer service.
Well for Brett to be new he has good customer service. He was GREAT. With everything. Love him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Excelente servicio de la mano de Jesse!
Excelente servicio de la mano de Jesse!!! Rápido, eficiente y calidad!!! La sala de espera tiene internet rápido!!!
Excelente servicio de la mano de Jesse!
Excelente servicio de la mano de Jesse!!! Rápido, eficiente y calidad!!! La sala de espera tiene internet rápido!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Over all review they were excellent.
Over all review they were excellent. Courtesy quick and generally pleasant. I shall be back.
Over all review they were excellent.
Over all review they were excellent. Courtesy quick and generally pleasant. I shall be back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review, honolululady2O13! We’re thrilled you found our service at Kia West courteous, quick, and pleasant. Our Service Manager, Mark Foster, and the team are dedicated to delivering top-notch care in Central Florida. Contact Mark at markfoster@greenwayauto.com for any future needs. We look forward to welcoming you back!
Well I've had a fishing net taken from my car and a 2024
Well I've had a fishing net taken from my car and a 2024 car tire taken. Sadly, I can't say who but I know what I had. I went to replace my tire and they asked me why did I put a 2019 tire on instead of coming back to them! The last place my car has been for repairs/inspection was done at Kia West. God knows I hate to put this down and I have avoided a few requests for survey from Kia West. I rather say something good than bad! I am highly upset about these matters but it's been hard for me to trust. I went to the tire shop and saw back in September 2024 all my tires were replaced. I had to spend over $100 on 1 new tire when I'd already paid for 4. I just don't know what to say or how to feel. Although I always thought they were the best dealership on my side of town because they aim to please. When I discovered my issues I didn't want to blow up and accuse anyone but my car has not had any repairs other than at Kia West. I have had oil changes and tires outside of Kia but I am with and in my car. So I hope not to display anything bad on their services but I am hurt from my issue. Take care
Well I've had a fishing net taken from my car and a 2024
Well I've had a fishing net taken from my car and a 2024 car tire taken. Sadly, I can't say who but I know what I had. I went to replace my tire and they asked me why did I put a 2019 tire on instead of coming back to them! The last place my car has been for repairs/inspection was done at Kia West. God knows I hate to put this down and I have avoided a few requests for survey from Kia West. I rather say something good than bad! I am highly upset about these matters but it's been hard for me to trust. I went to the tire shop and saw back in September 2024 all my tires were replaced. I had to spend over $100 on 1 new tire when I'd already paid for 4. I just don't know what to say or how to feel. Although I always thought they were the best dealership on my side of town because they aim to please. When I discovered my issues I didn't want to blow up and accuse anyone but my car has not had any repairs other than at Kia West. I have had oil changes and tires outside of Kia but I am with and in my car. So I hope not to display anything bad on their services but I am hurt from my issue. Take care
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hi dpn4sure, We’re deeply sorry to hear about the issues with your car and your experience at Kia West. Our Service Manager, Mark Foster, would like to personally look into this matter to ensure it’s resolved. Could you please share more details by emailing markfoster@greenwayauto.com or calling [insert phone number if available]? We value your feedback and are committed to making this right for you. Thank you for bringing this to our attention. Best regards, The Kia West Team
They tell you do our survey and you get a free oil change
They tell you do our survey and you get a free oil change I did that but supposedly I didn’t answer their survey correctly so they did not give me a free or change and then they had me waiting almost 4 hours for my car to be done service there was terrible will never go there again
They tell you do our survey and you get a free oil change
They tell you do our survey and you get a free oil change I did that but supposedly I didn’t answer their survey correctly so they did not give me a free or change and then they had me waiting almost 4 hours for my car to be done service there was terrible will never go there again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Dvsyvonne, We’re truly sorry to hear about your experience at Kia West and the issues with the survey offer and wait time. Our Service Manager, Mark Foster, wants to make this right for you. Could you please share more details by emailing markfoster@greenwayauto.com or calling [insert phone number if available]? We value your feedback and are committed to improving your experience. Thank you for letting us know. Best regards, The Kia West Team
Worst customer service ever!
Worst customer service ever!!! I’ll not return to this location. They don’t care about their customers. They’ll make you wait for hours !! I’m talking about more than 5 hours for a simple thing.
Worst customer service ever!
Worst customer service ever!!! I’ll not return to this location. They don’t care about their customers. They’ll make you wait for hours !! I’m talking about more than 5 hours for a simple thing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, I’m very sorry to hear about your recent experience at Greenway Kia West. Waiting more than five hours for service and feeling uncared for by our team is unacceptable. Your feedback about Jesse Martins and Keiara Lluberes is important, and I take your concerns seriously. We want every customer to feel valued and respected, and I apologize for not meeting those expectations during your visit. Please reach out to me directly at anaslazaar@greenwayauto.com so I can better understand what happened and work toward making this right for you. Thank you for bringing this to our attention. Sincerely, Anas Lazaar anaslazaar@greenwayauto.com
Extremely personable and didn't take any longer than
Extremely personable and didn't take any longer than expected Brian was awesome to work with
Extremely personable and didn't take any longer than
Extremely personable and didn't take any longer than expected Brian was awesome to work with
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you so much for your great review and for choosing Greenway Kia West! We’re thrilled to hear that you had a smooth, timely experience and found our team to be extremely personable. Brian will be happy to know that he made such a positive impact during your visit. At Greenway Kia West, we’re committed to making every visit efficient, friendly, and enjoyable. If you ever need anything—whether it’s service, support, or your next vehicle—we’re always here for you. Thanks again for your feedback! Best regards, Anas Lazaar anaslazaar@greenwayauto.com
Overall a good experience.
Overall a good experience. There was way to many “dealer gimmicks” when negotiating. The “paint protect” for $2,100 is ridiculous. Overall, however, the e came to deal and we love the car. Would go back to this dealership but would be very cautious.
Overall a good experience.
Overall a good experience. There was way to many “dealer gimmicks” when negotiating. The “paint protect” for $2,100 is ridiculous. Overall, however, the e came to deal and we love the car. Would go back to this dealership but would be very cautious.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, Thank you for sharing your experience and for choosing Greenway Kia West! We’re glad to hear that you had an overall good experience and that you love your new car. Farid Nibrasse and our team appreciate the opportunity to assist you with your purchase. We also value your honest feedback about the negotiation process and pricing. Your comments help us identify areas where we can improve transparency and provide a better experience for every customer. Thank you again for your business and your trust in Greenway Kia West. If you have any further suggestions or need assistance in the future, please don’t hesitate to reach out. Best regards, Anas Lazaar anaslazaar@greenwayauto.com
Excellent costumer service, clean and neat service lounge
Excellent costumer service, clean and neat service lounge area I always come back to greenway Kia West
Excellent costumer service, clean and neat service lounge
Excellent costumer service, clean and neat service lounge area I always come back to greenway Kia West
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you so much for your excellent review and for choosing Greenway Kia West! We’re delighted to hear that you consistently receive excellent customer service and enjoy our clean, comfortable service lounge area. Jesse Martins and our entire team appreciate your loyalty and kind words. At Greenway Kia West, we strive to create a welcoming environment and provide top-quality service every time you visit. We look forward to seeing you again and are always here for your automotive needs. Thank you for being a valued customer! Best regards, Anas Lazaar anaslazaar@greenwayauto.com
Friendly and respectful professional patient and He
Friendly and respectful professional patient and He didn't try to pressure me into taking something I didn't want.
Friendly and respectful professional patient and He
Friendly and respectful professional patient and He didn't try to pressure me into taking something I didn't want.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Sharon, Thank you so much for your wonderful review and for choosing Greenway Kia West! We’re thrilled to hear that Kazim provided you with friendly, respectful, and professional service—without any pressure. Our team is dedicated to making sure every customer feels comfortable and confident throughout their experience. We appreciate your kind words and your trust in Greenway Kia West. If you ever need anything in the future, whether it’s service, support, or your next vehicle, our team is always here for you. Thanks again for your feedback, Sharon! Best regards, Anas Lazaar anaslazaar@greenwayauto.com