Greenway Kia West

Truly the worst dealership experience EVER. First question of the sales person was what RELIGION we were, so let's talk discrimination. We could not believe... the question asked and how it had anything to do with us buying a car. But to start of with, we had called and asked whether the price was negotiable since we live a few hours away, we were told it was negotiable, although they would not reduce it a dollar. It was just a way to get us in. The price was even higher then the advertised internet price. When we asked to speak to a manager, a person not close to a sales manager approached us, was very rude, talked down to us. I could not believe my eyes and ears that these people had anything to do with sales and that someone let them represent a company.

My Sale person was Jairo Paez, from the moment me and my husband walk in we were treated with respect Mr Paez Was warm and friendly .he explained everything... to us . He went above and beyond to help us get the vehicle, we wanted. he is great , awesome 👍 and exceptional. I would recommend any one that needs a vehicle or something in the automative area to go visit him and he will take good care of you. Great customer service 👍👍👍

Awesome dealership and staff. Friendly and courteous.

The service and the people are always helpful and always in good spirit. I will recommend them to all my friends. Lounge is relaxing also.

This by far has been the WORST experience I have had in a car dealership. I had recently been rear ended and needed to purchase a replacement car. My previous... ride had been via Drivetime and I had fallen in love with my 2016 Kia Soul. I went to Orlando Kia West hoping perhaps they might have a newer model with a back up camera. I was very clear when I went in, what I could put down, and the payments per month I could afford. I was shown a very nice 2020 Kia soul, lots of bells and whistles. And while I loved the car I was concerned about the price. I orginally had my appointment with Karen, but she handed me off to another sales associate. The gentleman I was placed with for Sales was the most high pressure, rude, and dismissive person I have met. From the outset he was bound and determined to sell me this car at the exact price. I freely admit I have not so great credit, however if someone tells you from the outset, A) I have less then desirable credit, B) This is exactly how much I have to put down and C) Here are payments I know I can afford. How do you come back to them with numbers that require 3x the down payment amount and 200$ more then they said they could pay? I was baffled. I stood firm and then the wanting to get a co-signer push started. I was at the dealership with my girlfriend and over and over and over he wanted her to sign, even making her feel guilty for not offering. It was ludicrous! I even asked about a used car at a lower price point and I was told point blank it would be harder to finance a used car versus a new one. And he went for the co-signer angle for the 3rd time after being told a FIRM no. At that point I had enough. We left the dealership, and went to DriveTime on West Colonial. With in 2 hours I had a 2017 Kia soul, with a rearview camera (the only thing I really wanted), and payments in my budget, keys in hand. I am sure other Kia dealerships may be nice, but please at all cost avoid this one.

Just to get you in the door. Every sticker we saw on the lot was maxed out including features not actually on the vehicle. They presented us with a price... 22k over MSRP without finance included. Their response in short: we get people to sign these deals all the time. A waste of time if you have any sense.

I had Great service and the waiting room was nice with good snacks and drinks and a place to sit and work on my computer and price good so very pleasant... experience and pleased.

I have no connection other than having bought a Kia Sedona from Orlando Kia West. I also have been completely pleased with the service I have received... for the car at same.

This is a great place to purchase a car. We bought two cars there two years ago and went back to trade them in recently. We had the same sales associate... work with us. They don’t have a lot of turnover. Our sales associate, Asher, was knowledgeable, and highly efficient. The overall process was not overly lengthy and we never felt pressured. The finance department has an excellent staff. Farid, the person we dealt with, was knowledgeable, efficient, and very positive. I highly recommend this place to anyone looking to purchase a new car.

My husband and I just purchased a vehicle and thanks to our salesmam, Iderson, the process was just a breeze. He is very knowledgeable, professional,... courteous, and very sharp salesman. Looking for a new vehicle? Go see Iderson and experience our breezy experience. Chris Jos