Benson Ford

Clean, Organized, Stocked, Perfect Location, Easily Accessible, Not Overwhelming, Not Underwhelming, Wide Variety of vehicles

My trust in dealership service is completely gone - not completely sure if it was blatant sabotage to upsell, sexist (not the first time a woman is taken advantage of concerning auto service) or just downright incompetence. I've had my 2019 Ford Escape serviced at Benson for a year, and I'm done. I ask for tire rotation and I end up with roaring wheels and all four (1-1/2 year old tires) ruined; cupped. Odd it was never mentioned on their (pencil whipped) service reports. I've left there on a couple occasions and had to fill up my washer reservoir in the next week. I asked once to see what is hanging under my car, and they took upon themselved to remove my under car splash shields and didn't put them back - in an attempt to force me to buy new? To the tune of $400? Nope, my husband can put the old ones (they said are ruined) right back on. My last service was 5/20/2024 - in the last 8 weeks I've replaced 4 ruined, cupped tires (theservice report said tread was low on 2 and needed to be replaced), changed the crank sensor, changed out 1 plug, added coolant, why was THAT low??? Installed a new battery, changed arms on both wipers and NOW I have white smoke and that dooming smell of glycol coming from the exhaust. What the heck did these guys do to my car? There is no trust and from the looks of it, I'm not just out of Benson, I'm probably out of a car soon. Horrible, horrible, horrible. I've learned to never put my faith in a supposedly reputable establishment to take care of me and my car. They just don't really care. Thanks for nothing. I'll probably buy another Ford, but I'll never darken the door at Benson, and I'm spreading the word.

Lisa Jo was prompt at answering my on line inquiry and she made me feel very comfortable when I arrived at the dealership. The salesman was very courteous and not pushy. Everyone I worked with answered all my questions and concerns throughly.

The whole reason we went 5here was because of the Super nice internet sales ( lisa Jo) She was very friendly ,very helpful and very knowledgeable

Lisa Jo was great to work with from initial contact through final delivery of my vehicle. But it didn't end there, after delivery was was helpful in getting the right person to answer my questions.

Service department was very rude, especially Scott. His manager called to defend him and told me that the Ford company had stopped making the part to fix my truck. Another dealership ordered the part and fixed the problem for half of price. The service manager lied to me. I don’t trust them.

I made an appointment to have my F150 repaired by calling on a Thursday and received an appointment the following Wednesday at 8:00 AM. I left the truck at 6:45 AM in front of the service department. I left the keys in the service drop box with a message I would pick it up at 4:00 PM. I was told when I made the appointment, that a diagnostic would have to be done and it would cost me $150.00. I said OK that would be fine. After they had my truck all day long, I went to pick it up only to find out that they had done nothing to my truck. I asked what did the diagnostic show. Scott's reply "I don't know anything." I said it appears to me that you did not want to work on my truck. Scott said it takes 48 hours and I did not give them time to diagnose the trouble and fix the problem. I went to another dealership and had the problem diagnosed and fixed in less than an hour. I bought one vehicle from Benson Ford of Easley, SC and I will not buy anymore vehicles from them. An appointment in the service department does not mean a thing to the Benson service techs. I would not recommend my worst enemy to them.

We were looking for a particular make/model and found this car online. Lisa Jo was very prompt in getting us a few more photos and information. We live 2-1/2 hours away and the car wasn't completely ready, but we went to have an initial look at it. We got to meet Lisa Jo in person (who is wonderful!) and met with Steven, our salesman. He was also very helpful. We put a deposit on the car as we definitely wanted it, but had not been able to do an actual test drive yet. They worked out all the financing during the week so when we came in the following Saturday everything went smoothly and quickly. The vehicle exceeded our expectations and my wife is very happy with it. The whole experience was pleasant. Felt we left there having made new friends!

The people at Benson Ford make buying a new vehicle a pleasure, just like it should be. The staff is professional, knowledgeable and willing to help in every way! I would recommend giving them the opportunity to earn your business and respect! I purchased a New 2023 Ford F-150 XLT Super Crew FX4 with the 3.5 Eco boost in January of 2024.

I enjoyed my entire experience with this dealership from start to finish! I believe James was my sales person he was very kind and informative. What drove home my experience and gave them a 5 star rating was Lisa Jo! She went above and beyond for me and was extra patient while helping me. We laughed together while attempting to log in to my account that I was locked out of. What could have been awkward bc of my account issues she made enjoyable and kind. I would hands down rate this dealership a 10/10! Customer service from everyone was spot on. Great way to end the year!!!