Diamond Honda

Complete waste of time. Avoid working with Alex. I spent two hours negotiating a deal with Alex and thought we had a solid agreement. We finalized the price and set a firm appointment for me to come pick up the vehicle. When it came time to pick up the car, I found out Alex had sold the car to someone else. No one called to warn me or respect my time. If you want an honest salesperson who keeps their word, do not buy from Alex. I filed a complaint with Honda corporate so they can document this as well.

Complete waste of time. Avoid working with Alex. I spent two hours negotiating a deal with Alex and thought we had a solid agreement. We finalized the price and set a firm appointment for me to come pick up the vehicle. When it came time to pick up the car, I found out Alex had sold the car to someone else. No one called to warn me or respect my time. If you want an honest salesperson who keeps their word, do not buy from Alex. I filed a complaint with Honda corporate so they can document this as well.

Earlier this year, I had to replace the front windshield on my 2018 Honda Accord after a freeway incident. To avoid the high cost of going through the dealer (approx. $2,000), I opted for a reputable local installer who did the work using an aftermarket windshield. The work was done well, but I was advised the front camera might need recalibration. Months later, I received an error that disabled safety features like Brake Assist, so I brought the car to Diamond Honda on June 21, 2025, for a camera recalibration. Despite being unable to complete the recalibration, they still charged me the full $582. They claimed the windshield installer incorrectly placed the camera brackets, though this was not conclusively proven. Regardless, I don’t think it’s fair to charge full price for a service that wasn't successfully performed. The windshield installer (who was surprised Honda charged me at all) then had the recalibration professionally redone elsewhere for $350—which fully fixed the issue within a few hours. I returned to Diamond Honda on June 27 to request a refund. I waited 30 minutes (after being told it would be just 5) before meeting with their Service Director, Oscar Ramirez. Unfortunately, he came across as defensive and dismissive. Rather than showing understanding, he implied I should’ve expected problems because I didn’t have the work done by Honda. Ultimately, he agreed to a partial refund of $350, but only after making me wait another two weeks to prove the issue didn’t return—and requiring another scan of my vehicle. I came back on July 11 with no error codes present. However, the experience was even worse this time. I waited nearly an hour before even being acknowledged, and nearly three hours total just to get the promised refund. I never even spoke with Oscar—he walked by me multiple times without any acknowledgment. The lack of communication and courtesy was glaring. While I understand service departments can be busy, the lack of empathy, accountability, and professionalism I experienced from Diamond Honda has made it clear that I won’t be returning. I’m sharing this so others can make a fully informed decision before choosing to do business here.

John Ma at Diamond Honda is hands down the best I’ve ever worked with. Every time I bring my car in, he makes sure the process is smooth and stress-free. He listens carefully, explains everything clearly, and always follows through. No matter the issue, John gets it taken care of 100%. I won’t take my car anywhere else.

This was absolutely the quickest, easiest, and smoothest car buying experience that I ever had…..and they offered the BEST price out of several dealers that I approached. I have to personally thank Brian, Jerry, Robert, and Rafael for their friendly, professional, and exceptional customer service. I had an impacted schedule and they were able to tune in on that and they expedited everything. We quickly came to an agreeable price (I did know what I wanted and what I was willing to pay prior to talking with them), but after that they quickly had the paperwork ready, and I swear that I was out the door in 20 minutes with a new car. Diamond Honda has earned a loyal customer. Thank you again!

Thank you for making it smooth and easy. I am enjoying my new car! Thanks John!

Great dealership, and awesome customer service with the purchase of my brand new Honda civic

Top tier service. No pressure, very respectful of time and budget goal. They have earned my return business. Don’t wast your time with other dealerships.

The sales team needs additional training in car details, sales, including ethics. They will give you false information and hurry you up to step inside for the deal.

All personnel were extremely helpful and provided knowledgeable information regarding the vehicle of my interest. It was a stress free experience and I will continue working with them in the future.