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|Sales||9:00 AM - 9:00 PM|
|Service||7:00 AM - 5:00 PM|
|Mon||9:00 AM - 9:00 PM|
|Tue||9:00 AM - 9:00 PM|
|Wed||9:00 AM - 9:00 PM|
|Thu||9:00 AM - 9:00 PM|
|Fri||9:00 AM - 9:00 PM|
|Sat||9:00 AM - 9:00 PM|
|Sun||9:00 AM - 9:00 PM|
|Mon||7:00 AM - 7:00 PM|
|Tue||7:00 AM - 7:00 PM|
|Wed||7:00 AM - 7:00 PM|
|Thu||7:00 AM - 7:00 PM|
|Fri||7:00 AM - 7:00 PM|
|Sat||7:00 AM - 5:00 PM|
the internet sales was responsive and they were close on price. I would have bought from them, however, found a dealer with the same car, which ha...
HI SeattleAndy - We really value feedback like yours and appreciate the time you took to provide us with your thoughts. Thanks for visiting our d...
the internet sales was responsive and they were close on price. I would have bought from them, however, found a dealer with the same car, which had been on the lot long enough they were a little more competetive.
HI SeattleAndy - We really value feedback like yours and appreciate the time you took to provide us with your thoughts. Thanks for visiting our dealership-- hopefully we can help you find the right car at the right price in the future! best, Heather
Please stay away from this dealership!!! 1. Before I purchased my vehicle I said I need assistance to take the vehicle home. In order to make the ...
Hello nextime30 - We are sorry to hear that you feel this way about your experience with our dealership. Our guest's satisfaction with the service...
Please stay away from this dealership!!! 1. Before I purchased my vehicle I said I need assistance to take the vehicle home. In order to make the sale Roland Gutierrez Internet / Fleet Manager at Diamond Honda in Puente Hills SAID DONT WORRY WE WILL HELP YOU TO DELIVER THE VEHICLE HOME. EVEN THE FINANCE MANAGER SAID WE WILL HELP YOU. SOON AS I PURCHASED the VEHICLE I WAS TOLD TAKE UBER OR LYFT. 2 I DID TAKE A LYFT AND PAID 57$ TO GET THERE. BEFORE I ARRIVED I CALLED 1 HOUR AHEAD OF A TIME AND SAID I AM COMING TO PICK UP THE VEHICLE. I WAITED 3 HOURS TO PICK UP MY VEHICLE SAME PERSON Roland Gutierrez never even came out and told me your vehicle is ready, it was parked outside for 2 hours while another person Gloria was keep telling I need to wait. nobody even checked if my vehicle is ready. Until finally another person went outside saw my vehicle and apologized for the long wait. 3. NOW ITS BEEN 2 MONTH NO REGISTRATION NO TAGS. I AM DRIVING WITH EXPIRED tags. 10/26 CALLED THE DMV JUST TO FIND OUT THAT DIAMOND HONDA NEVER COMPLETED PAPERWORK. 4. Jay Park General Sales Manager SENT EMAIL Thank you for allowing me to assist you in the purchase and said If I can assist you further in any way? I replied back immediately with my concerns never heard from him again. I sent 2 emails no response. You be the judge. I would suggest do not buy from them they are dishonest.
Hello nextime30 - We are sorry to hear that you feel this way about your experience with our dealership. Our guest's satisfaction with the service they receive is our top priority and it is disappointing to read that we fell short of our usual high standards during your visit. We noticed this same review on other popular platforms and can see that you are truly frustrated. We hope by now your needs have been addressed and our management team is certainly looking into what happened here. However, if you would like to speak with our Customer Relations Specialist, Claudia Corona: firstname.lastname@example.org, please let us know if there is something we can do to help. Best regards, Diamond Honda
I purchased a vehicle from this dealer 2 years ago, it was a used 2013 Honda accord lx with 42,000 miles on it. I got it for 16,900+tax and regist...
Hi Sergi1207 - Although the overwhelming majority of our reviews are positive, every time we receive a negative review such as yours it's concerni...
I purchased a vehicle from this dealer 2 years ago, it was a used 2013 Honda accord lx with 42,000 miles on it. I got it for 16,900+tax and registration. I was helped by Manny however, he does not work there anymore. I am in the market for another vehicle and came across the perfect one on their website. My insurance agent gave me the name of an employee who will help me get the "best price" and the best numbers that will work for me. I contacted the employee by the name of Daniel and right away told me he would be able to lower the price for me and give me the deal I'm looking for. I told him I didn't want to drive an hour and a half to the dealer just to then be told nothing can be done. He assured me of everything. As soon as I arrived at the dealer he came to greet me and blatantly passed me on to another sales representative. Who then told me the car was not even ready to be seen or test driven because it was being repainted. Why would a car need to be repainted if its in excellent condition how Daniel told me. I then went with the new sales person to try and run some numbers and see if the deal I need can be made. Turns out they only want to give me 8K for my car when I have only added 11,000 miles on in two years and is in good condition (not excellent, not very good, on carfax). With that being said my car is worth at least 12K in trade in value and 15K in retail value. After the negative equity, I would have less than a thousand in positive equity + my 4k down. They didn't value me being a returning customer, nor did they give a respectful offer for my vehicle. I know if they really want to make a sale, they can make the numbers work out. I feel like I was not taken seriously because of my age. I came a year ago with a much older friend to trade in his Volkswagon (valued at 7,200 on car fax trade in value) which he still owed 14K on it. He was in the market for an Accord EXL V6 priced at 34K I think brand new. After 2 hours of negotiating, he got the out the door price of 35K. That's an insane deal, he got discounted over 9K. My suggestion to anyone trying to shop at this dealer, only go if you're a bit older (29 and up) to be taken seriouse.
Hi Sergi1207 - Although the overwhelming majority of our reviews are positive, every time we receive a negative review such as yours it's concerning. We value our clients and are disappointed to learn that you felt this way in regards to your age. We are eager to find a beneficial solution to this issue as quickly as possible and appreciate your making us aware of your experience -- it's the only way we can get better. Thank you for being so candid and sharing your thoughts. Best regards, Diamond Honda