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Troncalli Chrysler Dodge Jeep RAM

(2,183 reviews)
Visit Troncalli Chrysler Dodge Jeep RAM
Sales hours: 8:30am to 8:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:30am–7:00pm
Tuesday 8:30am–8:00pm 7:30am–7:00pm
Wednesday 8:30am–8:00pm 7:30am–7:00pm
Thursday 8:30am–8:00pm 7:30am–7:00pm
Friday 8:30am–8:00pm 7:30am–7:00pm
Saturday 8:30am–6:00pm 7:30am–6:00pm
Sunday Closed Closed
2022 state dealer award
View 26 awards
2022 state dealer award 2022 state dealer award 2022 state dealer award 2022 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award 2020 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2019 state dealer award 2017 state dealer award 2017 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
New (888) 348-6580 (888) 348-6580
Used (678) 456-5910 (678) 456-5910
Service (678) 456-5351 (678) 456-5351

Reviews

(2,183 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Troncalli Chrysler Dodge Jeep RAM from DealerRater.

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Adapt and overcome

I recently took a paycut and Tyler helped fill my needs with a new truck with a few less options, lowwe payment but still kept me in a truck with 4x4.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great Customer Service

I would like to commend William Berry on his customer Service and knowledge about the cars he sells. I was just looking, but he took the time to show me cars and tell what features would work for me. I didn't buy this time, but when I am ready, I will certainly ask for Mr. Berry!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Adapt and overcome

Tyler was awesome. Lowered my payment and got me into a brand new vehicle. I'll be back when I can!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Quality dealership and I left with a good experience

I went in to purchase a Ram Rebel and was impressed with how smoothly and quickly the whole process went. I was welcomed immediately and found what I was looking for. Overall it was a good experience and I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Delightful Car Buying Experience from start to finish

From the moment that I pulled up to Troncalli Chrsyler Jeep I was impressed with the way that I was greeted and treated throughout the buying process. I worked exclusively with Will Berry. Will was extremely well trained as a Troncalli employee and was able to answer any and all questions concerning the functionality of the vehicle, the service reputation and capabilities of Troncalli, and what to expect from purchasing a Chrysler Jeep. Will's assistance throughout the entire process made it an easy, smooth, enjoyable, and efficient one. At the end of the day, I was pleased that I selected Troncalli and I was pleased that I was able to wok with Will - I would only ask for Will Berry in the future when I am in the market for a new vehicle. James in finance also was swift, organized, efficient, and pleasant to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly, efficient and customer minded

Had never considered a RAM truck before and Will Berry did a fine job of introducing the vehicle and the Troncolli operation to me. He was informed, balanced in his sales approach and worked hard to earn my nbusiness. Well done!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Helpful and easy to work with

Will Berry was extremely helpful. So was his manager. Found vehicle I wanted. Set right expectations. Constant communication. Would recommend this dealer and sales person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Go see Will at TRONCALI

When I walked in, Will immediately greeted me and offered to help with whatever I needed. I was nervous about going in but he helped me with the whole process and at the end of the day I walked out with an amazing car. Thanks to the people At TRONCALI especially Will.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

New car purchase

Will Berry did a great job in helping me find the car and options that I was looking to buy. He is very knowledgeable and helpful explaining the technical capabilities of the vehicle. Would recommend Will and dealership to friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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HORRIBLE SERVICE and CUSTOMER EXPERIENCE

I wish there was negative stars to choose from. I bought my $30000 car from this dealership and they sure did not have a problem having five salesman chasing me. Very recently had a problem, could not get it looked at for a week, could not get a loaner, the estimate for the fix was around $1400, another dealer $700. Parts used were 1/3 of the price on the internet. Did not even get treated respectfully. Service Manager (John) is EXTREMELY arrogant and unfriendly, same as the adviser. When we questioned the extra charge, the service manager made my husband and I feel very small. His tone was condescending and treated us like we are a bunch of beggars. After making us feel like crap he brings the price down by $60, i told him i didn't want it. WILL NEVER EVER buy a car from this dealership or go there for a service. I would rate them -10.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Mr or Mrs Kurtz; When you brought your vehicle which was out of warranty in for an electronic issue, we explained the repair and charges, which you accepted. You then found a part on line, which did not include installation in the cost. As you had already gave us permission to make the repair with our factory EOM part, we proceeded with your permission at the price we quoted you.