Jim Ellis Mazda of Marietta

Jim Ellis has always served me well. I highly recommend them. They know what they are doing and explain the process. I am treated special by every one I come in contact with.

Great service from start to finish. Comfortable show room. Free snacks. Knowledgeable staff. And prompt service. What more could you ask for from a dealership?

As a disclaimer, I had a great experience when I leased my vehicle. I don’t mean for this review to be reflective of my overall experience with Jim Ellis Mazda. There are a lot of nice people who work there and they made the process of initially getting my vehicle pretty painless, which isn’t always true when it comes to cars. That being said, I was told twice when I leased my Mazda 6 that all I would have to do to get an Apple CarPlay upgrade was come in when it was available for the car. I was told both times that it would be free of charge. This sounded like a good deal to me. I leased my vehicle at the end of July and received an email in October that the update was available. I scheduled my service and came in for my update. I sat there for an hour and a half before being shown a price for parts and labor. It was almost 450 dollars for the CarPlay installation. I was told they hadn’t started the upgrade yet. I did appreciate the heads up before I was charged, but I was confused. I said that I was assured twice that this was a free upgrade. I was asked if I had leased the vehicle there, I said yes, and I was left again for a moment. I was finally told that since I had a Sport model, it was not a free upgrade. I felt misled. I was there for nearly two hours and it kind of felt like a waste of time. I decided not to pay over 400 dollars for an upgrade that I was thought was going to be free, so I left. Like I said, this Mazda dealership was great when I initially leased my vehicle, but I was a bit disappointed with this experience.

I don't like the "car buying experience", but this dealership was better than most. They dealt with me and my husband very professionally and equally.

My husband and I had the best experience purchasing our new car at Jim Ellis Mazda of Marietta. After visiting other dealerships in the area, we can confidently say that we received the best customer service at this location. Hilton Young is extremely friendly and took the time to make sure we knew all of our options as well as what features each vehicle offered. Hilton and Rick Brown were also able to help negotiate a price that worked for us while also giving the time to explain how the pricing worked to ensure we were receiving the best deal possible. Nestor in finance was also very friendly and made the process quick and easy. We can't thank this dealership enough and truly love our new car. We will be sure to recommend Jim Ellis Mazda of Marietta to anyone we know that is in the market for a new vehicle.

I had a 7 AM appointment. I was checked in and waiting in the lobby by 7:04 AM. The staff communicated with me every step of the way. There was even an employee in the waiting area who greeted me and offered coffee or any other assistance I may need. Outstanding experience overall! Great new facility! As I stated in my last review, after their construction was complete I would expect them to earn a 5 star rating. They did not disappoint!

Jim Ellis Mazda has been servicing my Mazda since we moved to Atlanta over four years ago. Good people! Good Service !

Service manager quickly understood and helped diagnose my issue. The issue was addressed to my satisfaction. Terrence was very sensitive the necessary time that the service required and checked in on me often as I waited.

This dealership is very courteous and professional. The quality of the work is excellent. My only wish is that the time spent waiting for the service would be shorter.

Love the new location, very organized and customer friendly. Definitely easier entering and leaving compared to the old location, heavy traffic and bad corner. Staff very friendly and helpful. Always a pleasure to visit Jim Ellis.