Reviews
Wow!
Wow!, What a great car buying experience. Treat customers with respect and make buying efficient and enjoyable. I will buy from them again. Hidden gem of a dealership. Deserve 10 stars. Worth the drive to Bourbonnais.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I drove 50 miles to get to this dealer. On the 50-mile...
I drove 50 miles to get to this dealer. On the 50-mile drive home the car was making a funny noise. Once I got to local roads, the noise was much worse. It turned out that when the dealer changed the oil they didn't put the bolts in the front of the splash pan, and its front edge was dragging on the ground. Had it gotten caught and ripped off the car, it could have caused a multi-car 70-MPH accident. Anybody can make a mistake, but when I called to report the problem and that I had paid $58 to have it repaired, the only responses I got were "So what?" and "What do you want me to do about it?" They wouldn't even reimburse me for the repair cost, let alone have any regret that they caused such a dangerous condition. Anyone can make a mistake, but when you are paying more than $20,000 for a car, you expect the company to stand behind it. All I got was that it is now my problem. Definitely will not use this dealership again!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
You were very attentive and answered all our questions...
You were very attentive and answered all our questions and concerns.explained vehicle with ease and all the help we needed
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very professional. Quick to the point. Very informative....
Very professional. Quick to the point. Very informative. When I had questions, they deliver specific answers regarding my visit and my vehicle. Highly recommending returning.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's great to hear that our team provided you with such excellent customer service. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Bill Kay Honda!
My first time with this dealership and found them to be...
My first time with this dealership and found them to be very nice, professional, and kind. My salesman was very informative and helped me with the buying process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your thoughts on working with Anthony and our team. We're glad to hear we delivered such a great experience!
I travel from Tinley Park to come to this dealership, the...
I travel from Tinley Park to come to this dealership, the service is awesome amd Michael was exceptional ! Thank you so much for keeping me Informed Michael !
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are very happy to have provided you, Marianne, with such a positive experience! We sincerely value your business and look forward to your next visit.
Everyone was very nice, took way to long to get into the...
Everyone was very nice, took way to long to get into the finance department to buy the vehicle. I was paying cash. Took 3 hours.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing your thoughts about your experience with Bill Kay Honda! We apologize for the finance wait and will work on shortening wait times in the future. We appreciate your business and hope to see you again soon!
Was very happy with the experience. They put me in a car...
Was very happy with the experience. They put me in a car I was happy with. Work with my credit. I would recommend buying from the. Very nice people.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Bill Kay Honda, Jeanette. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
I had a really good experience buying my car and really...
I had a really good experience buying my car and really appreciated the awesome customer service. Anthony G and the rest of the team were really helpful and made me feel comfortable with my first car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new vehicle! We are so glad that Anthony had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!
They were really great and Anthony treated us really...
They were really great and Anthony treated us really well! Everyone was very friendly! Will gladly refer any of my family and friends to this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Renee, Thank you for sharing your experience with us! We're happy to hear it went well working with Anthony and hope you enjoy your new vehicle. We truly appreciate your feedback!