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Staff was friendly and helpful staff, got me in and out quickly
Thanks for the review! We're glad to know that our staff was able to work with you in a timely manner, and we hope to see you next time.
Here's the complaint letter I sent the the dealership Parkway Hyundai 24050 Creekside Rd Santa Clarita, CA 91355 C/O Steven Keefe 833-372-1642 This past... June 23, 2018 my wife and I made a deal with your sales team on a new 2018 Hyundai Santa Fe lease. Part of that deal was taking our Buick Enclave as a lease return. Another part was putting down more than $7000 to pay off the excess miles. At that time your Buick dealership across the street inspected the 2015 Buick Enclave and determined it didn't have any wear and tear above and beyond "normal". The deal was the down payment would cover the lease return and excess mileage and anything else involving the new Santa Fe lease. Much to the surprise of my wife and I was receiving a bill almost 5 months later (12/9/2018) from GM financial for $2,670.54 for excess miles and other than normal wear and tear. Once your, so I was told, "authorized" Buick dealership across the street made the inspection of both the miles and the condition of the Enclave and a contract was written up this should have been a done deal. Instead we now have a bill for almost $3,000 and GM threatening to ding our credit if this is not paid. Please investigate this matter further so I know how to proceed with legal, media, government or contacting watchdog groups. FYI...GM has offered a settlement of $925 but that needs to be done soon. A copy of the bill is attached to this email. Thank you. Btw..this is the supervisor at GM financial I spoke to and her ID number. Caneel 31946 She refuses to send me a copy of the itemized bill for excess charges claiming sending it once is all they are legally allowed.
Hi, the staff at AutoNation Chevrolet Valencia take our reviews very seriously. If you are willing, please call our General Manager at (661) 259-2820 ...for further assistance with moving forward.
Eric Cea in the service department was extremely helpful and knowledgeable.He ,as he has always been, was a pleasure to deal with . He is informative,efficient,and... friendly and will do his very best to make your visit to Auto Nation a pleasant experience.
We knew exactly which vehicle we wanted when we pulled up. Had done our research before going. Salesman was great. But from the time we said "Yes, we... want this truck" to the time we were able to sit down and sign the contract was over a 2 hour wait. Ridiculous. Corporate (or whoever makes these decisions) needs to beef up the finance staff.
Thank you for bringing this unfortunate experience to our attention. We value our clients and your feedback so we would appreciate the opportunity to ...discuss your situation to try and regain your confidence back in our dealership.
If you want a knowledgeable salesman, make sure you see Tim Leary. He's sooo helpful and will answer any question you have. We've bought 2 cars from him,... and never any pressure.
They sold the vehicle under my feet when I had an appointment to purchase it. I drove down from Yosemite Park, 4 hour drive for them to tell me they sold... it. They lie and are not honorable people. Don't waste your time, find another dealer. They are dishonest...
Hello Fred, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our ...General Manager at (661) 259-2820 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Easy and efficient. The car was done earlier than expected.
Donna was my sales person. She was super nice and very knowledgeable on the traverse. Took the time to walk me through all options on the car. Autonation... has a streamline process and the experience was enjoyable.
This is my families 5th car purchase at Autonation Chevrolet Valencia. Closing out my first lease with Fred was a great experience he took the time to... explain the process and help me move on into purchasing a car. Brandon is one of the nicest salesman I have ever meet and he is both professional and knowledgeable he was able to answer all my questions. Thank you Autonation for having such great staff.
We are happy you had such a positive experience with Fred and our team! Don't hesitate to call us if you ever need anything. Be safe on the road.
Great experience - Brandon Hill was a Super Star - he did an amazing job with his follow-up and lightning fast communication. Will be recommending him... to anyone I know purchasing a car. The Dealership was well laid out and everyone I talked to was friendly and approachable.