Cerritos Nissan

2.2
(279 reviews)
Visit Cerritos Nissan
Sales hours: 9:00am to 8:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–9:00pm 7:00am–7:00pm
Saturday 8:00am–9:00pm 7:00am–5:00pm
Sunday 9:00am–8:00pm Closed

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New (562) 912-1993 (562) 912-1993
Used (562) 219-2277 (562) 219-2277
Service (562) 219-2572 (562) 219-2572

Inventory

See all 468 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since April 2010.
Welcome to Cerritos Nissan in the world's largest auto square the Cerritos Auto Square of Orange County California. Cerritos is easy to find. It is just located off the 605 Freeway and the South Street exit. Cerritos Nissan is Los Angeles' most sought after Nissan New & Used Car Dealership for Nissan enthusiasts interested in great Nissan specials and great customer service. We serve our neighbors around the entire Orange County and Los Angeles area including Artesia Long Beach Bellflower Norwalk Buena Park and Hollywood.
Located in the World Famous Cerritos Auto Square

Service center

Phone number (562) 219-2572

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
Closed

Reviews

2.2
(279 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Why do service writers see a female and automatically

Why do service writers see a female and automatically jack up the price. I went into Nissan Cerritos to get my oil change. This service writer tells me I need to get my brake fluid exchange. Not sure if I really do because upon reading online it says 20,000 or 30,000 so why did he recommend it. Then funny thing, when I was paying he showed me a bunch of future recommended things for me to do. So tell me why.. when I saw the price of the brake fluid exchange it wa for $224.95??? He charged me $324 today!! Then i looked online and recommended charge for this service is $80 to $200. Now im thinking of bringing my Nissan to toyota or honda to get seviced. Left a bad taste in my mouth. TELL ME WHY IS THERE NO TRANSPERANCY WITH PRICING IN THE SERVICE DEPT?? To the owners/ managers you should have pricing up so us customers don't have to worry about getting ripped off all the time?

1.0

Why do service writers see a female and automatically

Why do service writers see a female and automatically jack up the price. I went into Nissan Cerritos to get my oil change. This service writer tells me I need to get my brake fluid exchange. Not sure if I really do because upon reading online it says 20,000 or 30,000 so why did he recommend it. Then funny thing, when I was paying he showed me a bunch of future recommended things for me to do. So tell me why.. when I saw the price of the brake fluid exchange it wa for $224.95??? He charged me $324 today!! Then i looked online and recommended charge for this service is $80 to $200. Now im thinking of bringing my Nissan to toyota or honda to get seviced. Left a bad taste in my mouth. TELL ME WHY IS THERE NO TRANSPERANCY WITH PRICING IN THE SERVICE DEPT?? To the owners/ managers you should have pricing up so us customers don't have to worry about getting ripped off all the time?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
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1.0

Why do service writers see a female and automatically

Why do service writers see a female and automatically jack up the price. I went into Nissan Cerritos to get my oil change. This service writer tells me I need to get my brake fluid exchange. Not sure if I really do because upon reading online it says 20,000 or 30,000 so why did he recommend it. Then funny thing, when I was paying he showed me a bunch of future recommended things for me to do. So tell me why.. when I saw the price of the brake fluid exchange it wa for $224.95??? He charged me $324 today!! Then i looked online and recommended charge for this service is $80 to $200. Now im thinking of bringing my Nissan to toyota or honda to get seviced. Left a bad taste in my mouth. TELL ME WHY IS THERE NO TRANSPERANCY WITH PRICING IN THE SERVICE DEPT?? To the owners/ managers you should have pricing up so us customers don't have to worry about getting ripped off all the time?

1.0

Why do service writers see a female and automatically

Why do service writers see a female and automatically jack up the price. I went into Nissan Cerritos to get my oil change. This service writer tells me I need to get my brake fluid exchange. Not sure if I really do because upon reading online it says 20,000 or 30,000 so why did he recommend it. Then funny thing, when I was paying he showed me a bunch of future recommended things for me to do. So tell me why.. when I saw the price of the brake fluid exchange it wa for $224.95??? He charged me $324 today!! Then i looked online and recommended charge for this service is $80 to $200. Now im thinking of bringing my Nissan to toyota or honda to get seviced. Left a bad taste in my mouth. TELL ME WHY IS THERE NO TRANSPERANCY WITH PRICING IN THE SERVICE DEPT?? To the owners/ managers you should have pricing up so us customers don't have to worry about getting ripped off all the time?

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

My husband and I had a very pleasant experience working

My husband and I had a very pleasant experience working with our salesperson, Icekk. He made sure that we got a car that we “loved” and not just liked. My husband had a lot of specifications and Icekk patiently met each and every one with patience and a great attitude. We also appreciated Icekk’s reliable and thorough communication. What stood out to us about both Icekk and Chris (finance person) was their genuine interest in us and our needs. They made us feel really comfortable, we didn’t feel pressured, and they were so personable to chat with and down to earth. A special thanks to Icekk for going out of his way to send us the pair of sunglasses my husband left behind in our old car we traded in! We’ve never had a better experience shopping for a car. For a 1 out of 10 experience, Icekk and Chris made it a 10! :)

5.0

My husband and I had a very pleasant experience working

My husband and I had a very pleasant experience working with our salesperson, Icekk. He made sure that we got a car that we “loved” and not just liked. My husband had a lot of specifications and Icekk patiently met each and every one with patience and a great attitude. We also appreciated Icekk’s reliable and thorough communication. What stood out to us about both Icekk and Chris (finance person) was their genuine interest in us and our needs. They made us feel really comfortable, we didn’t feel pressured, and they were so personable to chat with and down to earth. A special thanks to Icekk for going out of his way to send us the pair of sunglasses my husband left behind in our old car we traded in! We’ve never had a better experience shopping for a car. For a 1 out of 10 experience, Icekk and Chris made it a 10! :)

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.

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1.0

Mark up, Mark up, Mark up.

Mark up, Mark up, Mark up. Horrible dealership stay away. They don't do honest business

1.0

Mark up, Mark up, Mark up.

Mark up, Mark up, Mark up. Horrible dealership stay away. They don't do honest business

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
2 people out of 2 found this review helpful. Did you?
Dealer response

Rod, we strive to be price competitive with our vehicles. We’d like the opportunity to understand this situation, at your earliest convenience, please contact Angelica in Customer Service, at 855-971-8323.

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1.0

I took my Nissan Sentra to Cerritos Nissan on July 25th

I took my Nissan Sentra to Cerritos Nissan on July 25th 2023 for having a low psi on my rear driver tire. Dean Hubbard saw the nail right away and told me that it was in a patchable area and it would cost $35 for the service. We proceeded with the service and I waited in the service department for at least an hour which I was happy to do since I needed it fixed asap. I live in Lakewood and I travel to Tustin everyday for work. On December 16th I took my Nissan Sentra to my sister's AAMCO shop for an oil change and to have my rear driver tire inspected again because the psi was low again. I thought it was strange since the tire was patched on July 25th 2023. After further inspection it was discovered that the tire was plugged and NOT patched! My sister's technician took a photo of the plugged tire. I went straight to Cerritos Nissan and explained to them the situation. Marco Soto and I both read the original repair order number 991129 and it clearly stated that the tire was patched. Anyone who knows about cars would know the difference between a tire patch and tire plug. A TIRE PLUG IS TEMPORARY! At that point I did not want them to touch my vehicle again and wanted to leave with my refund. It was the weekend of my dad's funeral so I was feeling very overwhelmed and frustrated. They issued a refund and told me it would take 24-48 hours to receive. I called January 2nd 2024 to follow up on the refund I was promised and never received. I wanted to give them the benefit of the doubt and wait for a more days but now it's January 4th and I'm being told the refund was cancelled and a check was issued. Why?? I'm not sure!! They told me it would take another week to receive. MY PROBLEM NOW WITH NISSAN IS THAT IF I DID NOT CALL TO FOLLOW UP ON THE REFUND THAT THEY WOULD HAVE JUST BRUSHED IT UNDER THE CARPET AND HOPED I FORGOT. WHY DOES IT HAVE TO TAKE ANOTHER WEEK?? MAYBE BECAUSE THE CHECK WAS NEVER ISSUED IN THE BEGINNING. I have three babies all under the age of 3. What would have happened if I was driving with them and the tire busted while driving?? I'M EXTREMELY DISAPPOINTED WITH CERRITOS NISSAN!! THESE REVIEWS WILL CONTINUE EVERY DAY UNTIL THE ISSUE IS RESOVLED!! AT THIS POINT IT'S ABOUT THE PRINCIPLE AND THEIR LACK OF INTEGRITY!!

1.0

I took my Nissan Sentra to Cerritos Nissan on July 25th

I took my Nissan Sentra to Cerritos Nissan on July 25th 2023 for having a low psi on my rear driver tire. Dean Hubbard saw the nail right away and told me that it was in a patchable area and it would cost $35 for the service. We proceeded with the service and I waited in the service department for at least an hour which I was happy to do since I needed it fixed asap. I live in Lakewood and I travel to Tustin everyday for work. On December 16th I took my Nissan Sentra to my sister's AAMCO shop for an oil change and to have my rear driver tire inspected again because the psi was low again. I thought it was strange since the tire was patched on July 25th 2023. After further inspection it was discovered that the tire was plugged and NOT patched! My sister's technician took a photo of the plugged tire. I went straight to Cerritos Nissan and explained to them the situation. Marco Soto and I both read the original repair order number 991129 and it clearly stated that the tire was patched. Anyone who knows about cars would know the difference between a tire patch and tire plug. A TIRE PLUG IS TEMPORARY! At that point I did not want them to touch my vehicle again and wanted to leave with my refund. It was the weekend of my dad's funeral so I was feeling very overwhelmed and frustrated. They issued a refund and told me it would take 24-48 hours to receive. I called January 2nd 2024 to follow up on the refund I was promised and never received. I wanted to give them the benefit of the doubt and wait for a more days but now it's January 4th and I'm being told the refund was cancelled and a check was issued. Why?? I'm not sure!! They told me it would take another week to receive. MY PROBLEM NOW WITH NISSAN IS THAT IF I DID NOT CALL TO FOLLOW UP ON THE REFUND THAT THEY WOULD HAVE JUST BRUSHED IT UNDER THE CARPET AND HOPED I FORGOT. WHY DOES IT HAVE TO TAKE ANOTHER WEEK?? MAYBE BECAUSE THE CHECK WAS NEVER ISSUED IN THE BEGINNING. I have three babies all under the age of 3. What would have happened if I was driving with them and the tire busted while driving?? I'M EXTREMELY DISAPPOINTED WITH CERRITOS NISSAN!! THESE REVIEWS WILL CONTINUE EVERY DAY UNTIL THE ISSUE IS RESOVLED!! AT THIS POINT IT'S ABOUT THE PRINCIPLE AND THEIR LACK OF INTEGRITY!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Cristal, we’d like to go over your service appointment in more depth as well as address your concerns. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323.

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1.0

Useless Scum.

Useless Scum. Thats the only way i can describe employees at this dealership. I made a mistake buying a car from them a few years back. Car had a recall, brought it back 3 different times and they told me they cant fix the issue unless i pay a fee… Stay away from these guys and never buy a Nissan in the first place. Wish i could give them zero stars.

1.0

Useless Scum.

Useless Scum. Thats the only way i can describe employees at this dealership. I made a mistake buying a car from them a few years back. Car had a recall, brought it back 3 different times and they told me they cant fix the issue unless i pay a fee… Stay away from these guys and never buy a Nissan in the first place. Wish i could give them zero stars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are unable to identify you by this screenname to research this or reach out directly to address your concerns. At your earliest convenience, please contact our Fixed Ops Director, Cruz Aguirre , at 855-971-8323 to look into this further.

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1.0

WARNING AVOID THIS PLACE!!!

WARNING AVOID THS PLACE AT ALL COSTS!!!!! So far after being here for an hour here is my experience. Nearly hit an employee who darted into the street in front of me. He did not look and was very startled when I honked to alert him of my presence behind him. Arrived 10 minutes early to a 10am service appointment. Every other vehicle around me was helped including all the vehicles that arrived later. I didn't get any help until 10:15. Was told there was an Uber coming to take me home. (As of 10:55 no Uber) I am in the market for a new car so i looked around the lot but no one would help me. I've never been to a dealership that has made me feel like they absolutely do not want me here. After having the vehicle 24 hours they called to update me that they have not had anyone look at it yet and what they had told me the previous day was a lie. I begged and pleaded to get a rental car wich is in our contract but they refused as they cant give a rental car without first diagnosing the vehicle. This is a problem as my father is disabled and needs his vehicle to get around. After explaining this I was met with "well you can just ren a car from down the street." This Dealership has 20-30 people standing around at all times but I claims to be so busy they cant do a single thing to help.

1.0

WARNING AVOID THIS PLACE!!!

WARNING AVOID THS PLACE AT ALL COSTS!!!!! So far after being here for an hour here is my experience. Nearly hit an employee who darted into the street in front of me. He did not look and was very startled when I honked to alert him of my presence behind him. Arrived 10 minutes early to a 10am service appointment. Every other vehicle around me was helped including all the vehicles that arrived later. I didn't get any help until 10:15. Was told there was an Uber coming to take me home. (As of 10:55 no Uber) I am in the market for a new car so i looked around the lot but no one would help me. I've never been to a dealership that has made me feel like they absolutely do not want me here. After having the vehicle 24 hours they called to update me that they have not had anyone look at it yet and what they had told me the previous day was a lie. I begged and pleaded to get a rental car wich is in our contract but they refused as they cant give a rental car without first diagnosing the vehicle. This is a problem as my father is disabled and needs his vehicle to get around. After explaining this I was met with "well you can just ren a car from down the street." This Dealership has 20-30 people standing around at all times but I claims to be so busy they cant do a single thing to help.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

We're disappointed to hear you weren't satisfied with your experience. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323 to discuss this further.

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1.0

WARNING AVOID THS PLACE AT ALL COSTS!

WARNING AVOID THS PLACE AT ALL COSTS!!!!! So far after being here for an hour here is my experience. Nearly hit an employee who darted into the street in front of me. He did not look and was very startled when I honked to alert him of my presence behind him. Arrived 10 minutes early to a 10am service appointment. Every other vehicle around me was helped including all the vehicles that arrived later. I didn't get any help until 10:15. Was told there was an Uber coming to take me home. (As of 10:55 no Uber) I am in the market for a new car so i looked around the lot but no one would help me. I've never been to a dealership that has made me feel like they absolutely do not want me here. After having the vehicle 24 hours they called to update me that they have not had anyone look at it yet and what they had told me the previous day was a lie. I begged and pleaded to get a rental car wich is in our contract but they refused as they cant give a rental car without first diagnosing the vehicle. This is a problem as my father is disabled and needs his vehicle to get around. After explaining this I was met with "well you can just ren a car from down the street." This Dealership has 20-30 people standing around at all times but I claims to be so busy they cant do a single thing to help.

1.0

WARNING AVOID THS PLACE AT ALL COSTS!

WARNING AVOID THS PLACE AT ALL COSTS!!!!! So far after being here for an hour here is my experience. Nearly hit an employee who darted into the street in front of me. He did not look and was very startled when I honked to alert him of my presence behind him. Arrived 10 minutes early to a 10am service appointment. Every other vehicle around me was helped including all the vehicles that arrived later. I didn't get any help until 10:15. Was told there was an Uber coming to take me home. (As of 10:55 no Uber) I am in the market for a new car so i looked around the lot but no one would help me. I've never been to a dealership that has made me feel like they absolutely do not want me here. After having the vehicle 24 hours they called to update me that they have not had anyone look at it yet and what they had told me the previous day was a lie. I begged and pleaded to get a rental car wich is in our contract but they refused as they cant give a rental car without first diagnosing the vehicle. This is a problem as my father is disabled and needs his vehicle to get around. After explaining this I was met with "well you can just ren a car from down the street." This Dealership has 20-30 people standing around at all times but I claims to be so busy they cant do a single thing to help.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're disappointed to hear this and we want to gather more information to address your concerns. At your earliest convenience, please contact Fixed Ops Director, Cruz Aguirre , at 855-971-8323.

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5.0

My pre-owned Altima SR

We"ll ring the bell, chime the gong next time! Great job Luis. He teamed with Raul in finance and got the job done! Thank you.

5.0

My pre-owned Altima SR

We"ll ring the bell, chime the gong next time! Great job Luis. He teamed with Raul in finance and got the job done! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 3.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

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5.0

Wonderful Experience

D.J. was the salesman I bought my 2022 Kicks from and the entire experience was wonderful! Very helpful and understanding. Would highly recommend! A+ experience!

5.0

Wonderful Experience

D.J. was the salesman I bought my 2022 Kicks from and the entire experience was wonderful! Very helpful and understanding. Would highly recommend! A+ experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

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