Cerritos Nissan

Review for Cerritos Nissan Service Center ( long overdue) I am extremely disappointed and heartbroken by my experience at Cerritos Nissan, particularly with Timothy in the service department. From the very beginning, Tim was dishonest and misleading about the payment options for my service fees. He assured me I could use Sunbit to pay off the balance in manageable monthly payments and claimed “most people qualify.” I was skeptical and asked to speak to the manager for clarification. While the manager did knock off $150 from the tax from my service bill, he failed to provide transparency about Sunbit as well. Tim failed to mention that Sunbit operates as a one-time balloon payment system for using their service. Tim misled me into believing I could pay Sunbit off using a credit card with a lower percentage rate, which is entirely untrue. I later found out they only accept payment through debit or checking accounts. Additionally, Tim did not inform me of the service charges Sunbit would impose. My account was debited $460 without any prior explanation or confirmation, leaving me shocked and upset. The lack of communication throughout the entire process was appalling. My car was at the dealership for almost a month, and I received only one phone call from Tim during that time. Despite repeated attempts to contact him, he was unresponsive, forcing me to escalate to the manager just to get updates on my vehicle. Tim’s demeanor was unprofessional and condescending. He made dismissive comments about the recurring issue with my car, which I had brought to Infiniti dealerships over the years. Instead of addressing my concerns, he acted as though I was clueless and treated me with a nonchalant attitude. His behavior made an already frustrating experience even worse. The manager was equally unhelpful. Despite acknowledging that the recurring issue was noted in the system from prior visits, he offered no meaningful assistance. Both Tim and the manager lacked transparency, empathy, and professionalism. I have been a loyal customer, taking my car to the dealer since I bought it in 2016, but this experience has completely shattered my trust. I now regret ever taking my car to Cerritos Nissan. I would rather go to an independent mechanic than deal with the dishonesty and lack of care I experienced here. To anyone considering Cerritos Nissan for service: save yourself the frustration and go elsewhere. Their lack of transparency, poor communication, and overall attitude toward customers are unacceptable. Felicia H.

Great customer service. In the service department Brandon was excellent!he went out of his way to respond my questions.

Glad Keenen answered the phone when I called. I could tell right away he would be relatable and I was right. Took my uncle with me and he felt the same. Keenen directed us to the certified cars, didn't try to oversell us and made sure we got the best deal for my now new car! Even got to unexpectedly take it home same day!

The experience was quick and easy with Nick and kevin. I would recommend anyone to Cerritos Nissan

Saint and Omar were fantastic. Amazing service and very personable! We're very happy. Thank you

Muy amable atenta y te explica bien me sentí muy a gusto con ella y me dio mucha confianza con Maggie

Salesman Javier was very informative and kind. The finance guy Omar was great and helpful

Abier and Omar gave me a great deal on a brand new Altima. They made the entire process as painless as possible and ensured everything processed smoothly.

Great and friendly staffing highly recommend for anyone looking to buy or lease a new car

Omar good nissan employee really helpful and is hardworking. Five stars for him great job