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Rick Hendrick Buick GMC

(1,326 reviews)
Visit Rick Hendrick Buick GMC
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:00am–7:00pm
Tuesday 9:00am–9:00pm 7:00am–7:00pm
Wednesday 9:00am–9:00pm 7:00am–7:00pm
Thursday 9:00am–10:30pm 7:00am–7:00pm
Friday 9:00am–10:30pm 7:00am–7:00pm
Saturday 9:00am–9:00pm 7:00am–5:00pm
Sunday 12:00pm–6:00pm Closed
2025 state dealer award
View 4 awards
2025 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award
New (866) 309-4396 (866) 309-4396
Used (866) 569-6866 (866) 569-6866
Service (866) 569-8097 (866) 569-8097

Reviews

(1,326 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Buick GMC from DealerRater.

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Service

Always a great service experience. Thanks for the comfortable and easy way to get my car serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lannie E. Bittinger, we are glad we could help! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Frank Barnhill

My experience here at Rick Hendrick GMC was pleasant and relaxing. Taiven Coleman was patient and listened to my requests. He seemed to do his best to get me what I wanted. He communicated with me for at least a week before I made it to the dealership. When I got there it seemed he knew exactly what I was thinking. He suggested looking at the very truck I had decided to try to get.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Frank Barnhill, thank you so much for your positive comments about Rick Hendrick Buick GMC! Please let us know if there is anything else we can do for you; we are more than happy to help!

2019 Sierra 1500 purchase experience

Excellent overall experience. I would recommend my friends go see Tavien Coleman when shopping for a new or used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jdcook, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Buick GMC! Thanks again for the recommendation, and have an amazing day!

Pleasant Experience

My experience was pleasant and not long and drawn out, partly due to my having done my research ahead of time, and partly due to my client advisor (salesman) Tavien Coleman. He was energetic without being aggressive, friendly, and respectful of my time. He also has followed up several times to make sure I am satisfied with the car, as well as to see if I have any questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Vicki James, thanks for your praise and kind comments about our team. Please don't hesitate to reach out if there's anything additional we can do for you.

Customer satisfaction

Adam Odonnell my sales rep was very professional and attentive to my car choice. He is an assett to your dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Debbie Bannister, we're glad to hear you enjoyed your visit. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Hendrick GMC

Great experience. Second time buyer. No pressure sales.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Heath Bomar, we're glad to hear you enjoyed your visit. We hope to be of service to you again in the future. Best wishes, Rick Hendrick Buick GMC

Service Dept

my wife went to the service department for an oil change, a front light bulb, and rear light bulb replacement. The dealership upsold her on all this other crap and did the work for that, but not the bulb replacements. how do you not do what we wanted in the first place? but of course do all the work you recommend? so I go back and speak to someone in service and they told me my wife declined the light bulb replacements -__- WHY would she decline the work for what she came here for in the first place! The service dept needs to get it together. We spent $275, paid for all this extra crap, but they didnt even fix what we wanted. I feel like its the classic case of dealerships taking advantage of women who dont know any better. And I say this coming from someone who has worked in automotive for the last 10 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Trent Lewis, we're disappointed to hear of the negative experience you had at our location. We would like the opportunity to address your concerns. Please reach out to us directly at (470) 238-4555 when you have a chance. Thank you, and we look forward to hearing from you.

New Truck Purchase at Hendrick

Found the vehicle I was looking for on the lot which is huge since I had been to 4 dealerships and searched unsuccessfully. They did not ignore me on the lot but also did not pressure. I was serious about buying so they got serious about trying to get the information and bring to the table the vehicle I wanted. I drove 60 miles to deal with this dealership and it?s people. Donny Robertson, Vick, Ryan and everyone worked very hard to earn my business and I highly recommend them to anyone seriously looking for a new Chevrolet, Buick, GMC. They will get it done for you. Ray Knight

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ray Knight, thank you for your kind review; we are happy to pass along your comments to the team here at Rick Hendrick Buick GMC! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Oney1

Experience was all good. Had good selection of cars.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Linzie Oney, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know!

Experience

I had a good experience with the team at Rick Hendrick. Not a lot of hassle and stuck to what they said. That?s all I could ask for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Stan Case, we're so glad that we were able to go above and beyond your expectations! Please don't hesitate to reach out if there's anything additional we can do for you.