Rick Hendrick Buick GMC

My experience was positive initially. The Sales Rep was very attentive and did a good job answering questions. I made it very clear that I was there to purchase the vehicle and as the consumer, I expected certain things out of my experience. I explained that in a previous purchasing experience at another dealership, I was completely turned off with how little effort went into prepping the vehicle before I received it. My requests for the vehicle to be detailed properly weren’t unreasonable. After all the paperwork was done, I inspect the vehicle and it might as well had not been touched. I was extremely disappointed that the interior hadn’t been wiped down or vacuumed properly. After that, the Sales Rep states he’s going to retrieve the second key and I can be on my way. He informs me that the keeper of the keys is on vacation and he would have to check back for it on a later date. I knew something was wrong when he said he would check on this, “if there was a second key”. I asked what that meant and was told there may not be a second key. I’m extremely turned off at this point because I wouldn’t have purchased the vehicle just to go back and incur additional expense for a second key. When the manager was informed of this, he stated that I should have asked about that and essentially made it my fault. There was no effort on his part to make any of this right. Needless to say, I’m extremely turned off by how everything went down. Customer service goes beyond the time the dotted line is signed. With that, I can’t recommend this dealership based on my experience.

My experience was positive initially. The Sales Rep was very attentive and did a good job answering questions. I made it very clear that I was there to purchase the vehicle and as the consumer, I expected certain things out of my experience. I explained that in a previous purchasing experience at another dealership, I was completely turned off with how little effort went into prepping the vehicle before I received it. My requests for the vehicle to be detailed properly weren’t unreasonable. After all the paperwork was done, I inspect the vehicle and it might as well had not been touched. I was extremely disappointed that the interior hadn’t been wiped down or vacuumed properly. After that, the Sales Rep states he’s going to retrieve the second key and I can be on my way. He informs me that the keeper of the keys is on vacation and he would have to check back for it on a later date. I knew something was wrong when he said he would check on this, “if there was a second key”. I asked what that meant and was told there may not be a second key. I’m extremely turned off at this point because I wouldn’t have purchased the vehicle just to go back and incur additional expense for a second key. When the manager was informed of this, he stated that I should have asked about that and essentially made it my fault. There was no effort on his part to make any of this right. Needless to say, I’m extremely turned off by how everything went down. Customer service goes beyond the time the dotted line is signed. With that, I can’t recommend this dealership based on my experience.

Got a good deal with Luis Gutierrez at the Duluth location. I was between a car a absolutely loved and another one i liked but not more than the 1st and they were able to give me a great deal! I ended up getting the car i loved. Very friendly ppl here!

Got a good deal with Luis Gutierrez at the Duluth location. I was between a car a absolutely loved and another one i liked but not more than the 1st and they were able to give me a great deal! I ended up getting the car i loved. Very friendly ppl here!

Donny is an awesome salesperson. He?s not pushy and went out of his way to make this car buying experience pleasurable! Truly made this a smooth transition!

Overall experience was good but the actual purchase process could be much improved, it?s to slow. We went knowing what we were going to buy and made the purchase decision quickly but the negotiation process and waiting to get to finance was to slow. Louis did a great job with test drive and explaining everything and once we got to finance Julian was fantastic. Overall got a great truck at a great price.

Excellent Service and folksy conversation with Donnie. Very professional!!! We will definitely refer friends to him.

This was one of the best vehicle purchases ever! My salesman Luis Gutierrez was professional and very personable. I highly recommend Luis to anyone in the market for a new vehicle. Thank you Luis! I love my new GMC Acadia!

Luis was great to work with. I recommend you go see if your looking for a new GMC.

Bought a car 2 years ago with this dealership. Came back again today. They got me the deal that I needed. Thanks!