Fletcher Jones Motorcars of Fremont

Hi Phillip, Guest satisfaction is important to us and know the great effort put forth to facilitate your out of state purchase and registration. Mik...e Bates has been in consistent communication with you and shared the following information with you as well. We again want to clarify the situation at hand, as we have gone over and beyond to assist you in your registration process. Upon receiving the funds from your lending institution we began the transportation of your vehicle to the state of Massachusetts and met the ten day delivery/transportation commitment. Being a resident of this state and having completed an out of state purchase before, we hoped you would be more familiar with your state's registration process. It is our understanding that Massachusetts does not provide a temporary registration when purchasing a vehicle in or out of the state. The Massachusetts DMV will not accept an electronic copy of a title, and requires a paper title to produce a proper registration. Our dealership completed the necessary paperwork to process the registration. We did FedEx these documents to the California DMV and have been provided a tracking number showing the receipt of the documents. Unfortunately after their arrival, the DMV was unable to locate them and did communicate this to our store. Once Mike Bates was informed of this, he personally took the time to go the DMV and paid for a duplicate title to expedite the process. Currently the title has been received electronically by your lending institution and is being processed to produce the paper copy required to register your vehicle in the state you reside. Out of state purchases for any dealership present challenges and we will always do our best to expedite the registration process. Unfortunately once we submit the required documents we have no control of these agencies and their processes as each state has rules in place for the registration of a vehicle. We are disappointed to know you feel as you do, after the diligent efforts and time we have executed to get your vehicle registration completed. We feel confident in our efforts and respectfully feel differently about the claims you have suggested. Most Sincerely, Kimberlee Camargo Fletcher Jones Management West

Hi Tracye, Congratulations on your new Mercedes-Benz! Thank you for sharing your feedback with us and I am so happy to hear that you were provided the... Fletcher Jones Difference with our team. We absolutely look forward to working with you again and thank you for your recommendations! -Dody Abshir, Director of Internet Sales.

Hello Tony, Thank you for your loyalty toward Fletcher Jones Motorcars of Fremont and for taking the time to share your valuable feedback. It is grea...t to hear that Kimo continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Mike Bates General Manager

Hello Sonya,Thank you for your loyalty toward Fletcher Jones Motorcars of Fremont and for taking the time to share your valuable feedback. It is great... to hear that Ron, and Payam continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further.Best,Mike BatesGeneral Manager

Hello,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being s...aid, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Joey, Obaid, and Ray. Your recommendations are truly a gift. Congratulations on your purchase! Best,Mike BatesGeneral Manager

Hi, I am so pleased to hear of you experience working with Fame and thrilled to know he did invest time with you to share his knowledge and answer yo...ur questions. We look forward to working with you in the future. If I can be of assistance now or in the future, please feel free to contact me. My direct line is 949-718-6532. Sincerely, Kimberlee Camargo Fletcher Jones Management

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being... said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Luis. Your recommendations are truly a gift. Congratulations on your purchase! Best, Mike Bates General Manager

Hello Shi, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experien...ce and were treated with the utmost care. Congratulations on your new GLE! Best, Mike Bates General Manager

Hello, Thank you for taking the time to share your kind word in regards to your service visit with Ron. We pleased to know Ron was available to assist... you, addressing the needs of vehicles and providing you the use of a loaner while your part was on order. Communication is essential in building confident relationships and loyal clients. We look forward to you working with Ron for many years to come. If I can be any assistance now or in the future, please don't hesitate to contact me. My direct line is 949-718-6532. With kindness and appreciation, Kimberlee Camargo Fletcher Jones Management West