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Fletcher Jones Motorcars of Fremont

Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Fletcher Jones Motorcars of Fremont Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

11:00 AM - 7:00 PM

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2004

Fletcher Jones Motorcars of Fremont is proud to serve Fremont with quality Mercedes-Benz vehicles. With models such as t

...

he CLA,C-Class,E-Class,SLK,GL-Class and many more, we have something for every taste and need. Fletcher Jones Motorcars of Fremont is not just your Mercedes-Benz dealership in Fremont, we also provide a full line of services dedicated to our San Jose, Milpitas and Union City, California customers. From Mercedes-Benz car repairs performed by expert mechanics, to OEM Mercedes-Benz auto parts, to car loans, Fletcher Jones of Fremont is the smart choice for your automotive needs!

"Through the pursuit of excellence, our mission is to deliver a world class ownership experience."

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
676 lifetime reviews. Includes reviews of Fletcher Jones Motorcars of Fremont from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 8, 2018

    Best person to talked too when buying a Mercedes Benz, give you details and better understanding and great deal!!! Good customer service with 110% satisfactory!!!!... I will recommend Marvin to all my friends look for him in buying a Mercedes Benz.

    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Marvin Ledesma

    Internet & Portfolio Manager

    (5.0) 136 reviews

  • 1.0 out of 5
    December 7, 2018

    Mike Bates and Jason Li and Amin. Lost Title to car after I purchased car. Not helpful in registering car, because I live outside of California. Dealership... not able to sell cars outside of California. But didn't tell me that, until I already purchased car. And, again LOST TITLE!!

    1.0 out of 5
    Customer Service
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Phillip, Guest satisfaction is important to us and know the great effort put forth to facilitate your out of state purchase and registration. Mik...e Bates has been in consistent communication with you and shared the following information with you as well. We again want to clarify the situation at hand, as we have gone over and beyond to assist you in your registration process. Upon receiving the funds from your lending institution we began the transportation of your vehicle to the state of Massachusetts and met the ten day delivery/transportation commitment. Being a resident of this state and having completed an out of state purchase before, we hoped you would be more familiar with your state's registration process. It is our understanding that Massachusetts does not provide a temporary registration when purchasing a vehicle in or out of the state. The Massachusetts DMV will not accept an electronic copy of a title, and requires a paper title to produce a proper registration. Our dealership completed the necessary paperwork to process the registration. We did FedEx these documents to the California DMV and have been provided a tracking number showing the receipt of the documents. Unfortunately after their arrival, the DMV was unable to locate them and did communicate this to our store. Once Mike Bates was informed of this, he personally took the time to go the DMV and paid for a duplicate title to expedite the process. Currently the title has been received electronically by your lending institution and is being processed to produce the paper copy required to register your vehicle in the state you reside. Out of state purchases for any dealership present challenges and we will always do our best to expedite the registration process. Unfortunately once we submit the required documents we have no control of these agencies and their processes as each state has rules in place for the registration of a vehicle. We are disappointed to know you feel as you do, after the diligent efforts and time we have executed to get your vehicle registration completed. We feel confident in our efforts and respectfully feel differently about the claims you have suggested. Most Sincerely, Kimberlee Camargo Fletcher Jones Management West

  • January 2, 2017

    Great clean, nicely displayed vehicles, with patient, courteous service. I was very pleased with the salesmanship and overall service in buying a new car... from Fletcher Jones Motorcars of Fremont. They were professional, knowledgeable, and very sensitive to my needs. I would recommend them to family and friends. Oh, did I mention friendly with appealing lighthearted humor? "The Best"!

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Tracye, Congratulations on your new Mercedes-Benz! Thank you for sharing your feedback with us and I am so happy to hear that you were provided the... Fletcher Jones Difference with our team. We absolutely look forward to working with you again and thank you for your recommendations! -Dody Abshir, Director of Internet Sales.

  • 5.0 out of 5
    December 7, 2018

    I owned many cars from other dealers but MBZ Fremont are the best, 30 years buying from them always great service, Thanks Kimo for you hard works.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Tony, Thank you for your loyalty toward Fletcher Jones Motorcars of Fremont and for taking the time to share your valuable feedback. It is grea...t to hear that Kimo continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Mike Bates General Manager

  • 5.0 out of 5
    December 1, 2018

    I truly want to thank you from the bottom of my heart to Ron Reyes I had an absolute amazing experience with him every single time I have taken my vehicle... they???re also with another advisor Payam peikazi these two advisers Are absolutely amazing worth the experience of going and taking your vehicle and they both take care of the customer right when you reach there until their customers vehicles ready for pick up I absolutely love this dealership I believe Fremont Mercedes is the top Mercedes dealership in California I have every time I came in there and left me with an amazing experience I want to thank Mercedes for having such service advisors

    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Sonya,Thank you for your loyalty toward Fletcher Jones Motorcars of Fremont and for taking the time to share your valuable feedback. It is great... to hear that Ron, and Payam continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further.Best,Mike BatesGeneral Manager


    Worked with:
    Ron Reyes

    Service Advisor

    (5.0) 25 reviews

  • 5.0 out of 5
    November 27, 2018

    It was a delight to deal with the team at Fletcher Joens. Joey the sales person was great to work with, Obaid in finance department a true professional.... Special thanks to Ray Wahab, general sales manager, for his care and accommodations.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello,We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being s...aid, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Joey, Obaid, and Ray. Your recommendations are truly a gift. Congratulations on your purchase! Best,Mike BatesGeneral Manager


    Worked with:
    Joey Golez

    Certified Sales Professional

    NOT RATED

  • 5.0 out of 5
    November 26, 2018

    Fame was really patient and very helpful to me. He answered all my questionz and stayed later than the office hours to help me. A++ I am very grateful... for his help

    5.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, I am so pleased to hear of you experience working with Fame and thrilled to know he did invest time with you to share his knowledge and answer yo...ur questions. We look forward to working with you in the future. If I can be of assistance now or in the future, please feel free to contact me. My direct line is 949-718-6532. Sincerely, Kimberlee Camargo Fletcher Jones Management

  • 5.0 out of 5
    November 25, 2018

    The person who helped us Luis Rodriguez was really good. Great attention, service and very friendly. He helped us with the buying process. We are very... happy with the attention he provided.

    5.0 out of 5
    Customer Service
    Not Applicable
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    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being... said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Luis. Your recommendations are truly a gift. Congratulations on your purchase! Best, Mike Bates General Manager

  • 5.0 out of 5
    November 25, 2018

    I was looking for SUV of MB GLE and found the one in Fletcher Jones meet my expectation. The people there were very helpful with information of the model,... founction,and package. I had test drive and have very good feeling for the power, handling and amazing parking pilot package.so I purchased the vehicle the same day.

    4.0 out of 5
    Customer Service
    Not Applicable
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    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Shi, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experien...ce and were treated with the utmost care. Congratulations on your new GLE! Best, Mike Bates General Manager

  • 5.0 out of 5
    November 25, 2018

    My assigned advisor was not in on Saturday morning. Ron took over my appointment for a scheduled A1 maintenance. I had him taking a second look on another... warning message and he informed me later that it would take longer to have a complete diagnostic. The wire harness was out of stock and he arranged a loaner car for me. He kept me informed during the whole process. Thank you.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, Thank you for taking the time to share your kind word in regards to your service visit with Ron. We pleased to know Ron was available to assist... you, addressing the needs of vehicles and providing you the use of a loaner while your part was on order. Communication is essential in building confident relationships and loyal clients. We look forward to you working with Ron for many years to come. If I can be any assistance now or in the future, please don't hesitate to contact me. My direct line is 949-718-6532. With kindness and appreciation, Kimberlee Camargo Fletcher Jones Management West


    Worked with:
    Ron Reyes

    Service Advisor

    (5.0) 25 reviews

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