Fletcher Jones Motorcars of Fremont

Mr. Marvin and AJ sardar were pretty awesome. I recently had an outstanding experience at this dealership that was well worth my 2-hour drive from Sacramento. After researching online for the best dealership in California, I decided to make the trip, and I wasn't disappointed. The dealership offers excellent vehicle options and detailed information about each one. What really made the experience exceptional was the service provided by Mr. Marvin and AJ Sardar. They were knowledgeable, helpful, and never pushy - making the car-buying process surprisingly enjoyable. They provided various customization options and were transparent about pricing and features. The deals they offered were competitive and better than what I found locally, which justified my long drive. If you're looking for great value and exceptional customer service, I highly recommend visiting this dealership. I'll definitely return for future vehicle purchases and have already started recommending them to friends and family.

My life’s worst experience today at this Mercedes Benz service. I dropped my Mercedes today morning 10:20 for service. Was expected to get my car back and a callback for status. I was never given a loaner in the first place. I tried calling my advisor all day but no one picked up call. Then I got a text at 4:58 “Yes just finished”. I arrived at the dealership and they had already closed for the day and they will open on Monday. Now my car is in possession with the dealership till Monday and I have no medium to go back home as I did not bring my phone with me. I was stuck at the dealership for an hour and nobody at the Sales tried to help me. I had some urgent matters to handle on the weekend. This is one of the ridiculous places I have ever got my Mercedes serviced. Lack of communication, no response of calls, lack of professionalism on their end. This is not what Mercedes is know for!!

This is the first Mercedes my family has purchased at Fletchers Jones Motorcars of Fremont and was a little worried about the buying process of a new car. I am glad that we got to meet Marvin as our Salesman, as he showed professionalism and patients to all my family’s inquiry and made us feel at ease knowing we are going to choose the correct SUV. Throughout the whole process I felt relieved that Marvin is a good person who is looking out for the buyer to be happy with their purchase. It took a little less than a week for us to settle on a deal with the GLB 250 and I was pleased at the outcome and would refer and friend or family to this Dealership if they are looking for their next cars at Fletcher Jones Motorcars.

I had an outstanding experience purchasing my Mercedes at Fremont with Mr. Jim Choi. From start to finish, everything was handled excellently. Mr. Choi was extremely professional, knowledgeable, and attentive. He took the time to teach me every step of the process, ensuring I fully understood all the details. He explained the different models, features, and financing options in depth, making sure I made an informed decision. His patience and attention to detail were exceptional, and I never felt rushed or pressured. He was always available to answer any questions and made the entire experience smooth and enjoyable. I highly recommend Mr. Choi to anyone looking to purchase a car — he goes above and beyond to make sure you are fully educated and comfortable throughout the entire buying process.

Thank you so much Marvin for all your support. Marvin is super responsive, very kind, patient and professional. We felt that Marvin really listens, cares and understands us. We met Marvin a few years ago, when we bought my car, and we came back now for a new car for my husband because of the great experience we had. We felt in very good hands with Marvin. Lena was also very kind and professional, and they make a great team. The dealership looks very modern and elegant.

Vaanii Gabana was my sales manager and Dody was my salesmen. I have been in car business for 20+years and know every aspect of this business and Vaanii and Dody exceeded my expectations. Thank you both for making my car shopping experience a pleasant one. I am buying all of my futur cars from you and sending you all my friends and family. One thing I have to share with everyone, is that every time you asked me if I wanted to add something to my contract and I said no, you did not say “are you sure”. There were no sales tactics. My car was delivered to me from Fremont to Los Angeles and I shopped online. Excellent service, excellent people. May God Bless you all! 💫🦋

Excellent customer service. They have very nice range of products. I would definitely recommend them if you’re interested in purchasing great products like Mercedes Benz and great customer service

My lease deal went very smooth , Marvin Ledesma was very communicative on email and SMS and then was very welcoming when I visited to complete the lease paperwork. He assigned me to Jim to complete the process super fast.

When I went there I asked a sales representative if I could have two free keychains he replied I am not his client which is very rude and not nice attitude

After a day of visiting dealers trying to find a good deal that would also help me with my upside down balance on my ModelY, Marvin heard me and helped me find the best deal lowering my monthly payment overall. My goal was to save money and Marvin made that happen all while upgrading to a Benz. 🥹 Everyone was welcoming and never felt forced to any deal, which is refreshing compared to the other dealers I had visited earlier in the day.