Reviews
Great people excellent service would highly recommend to
Great people excellent service would highly recommend to friends and family looking for a new car
Great people excellent service would highly recommend to
Great people excellent service would highly recommend to friends and family looking for a new car
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Bought a new car here on June 14.
Bought a new car here on June 14. Sales process was smooth, but everything afterward has been frustrating and unprofessional. I canceled a warranty add-on on June 16. Despite multiple follow-ups and two emails from the general manager looping in her finance team (I was cc’d both times), I’ve received no confirmation and no refund. The finance team has not responded once. The dealership also hasn’t deposited the loan check from my lender, even though they received the funding code on June 15. It’s now June 25th. Still no action, no update. I don’t usually leave reviews, but the lack of follow-through on two basic financial matters, after nearly two weeks, is unacceptable. A good sales experience doesn’t matter if everything after the sale falls apart.
Bought a new car here on June 14.
Bought a new car here on June 14. Sales process was smooth, but everything afterward has been frustrating and unprofessional. I canceled a warranty add-on on June 16. Despite multiple follow-ups and two emails from the general manager looping in her finance team (I was cc’d both times), I’ve received no confirmation and no refund. The finance team has not responded once. The dealership also hasn’t deposited the loan check from my lender, even though they received the funding code on June 15. It’s now June 25th. Still no action, no update. I don’t usually leave reviews, but the lack of follow-through on two basic financial matters, after nearly two weeks, is unacceptable. A good sales experience doesn’t matter if everything after the sale falls apart.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi Mike, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Zach -what a great person and stellar Professional
Zach -what a great person and stellar Professional service advisor. Came in for a recall part check, and Zach was extremely helpful in providing answers and a great experience
Zach -what a great person and stellar Professional
Zach -what a great person and stellar Professional service advisor. Came in for a recall part check, and Zach was extremely helpful in providing answers and a great experience
- Customer service —
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Highly recommended dealership.
Highly recommended dealership. Fast, easy and upfront pricing. Highly satisfied with the quick and efficient process.
Highly recommended dealership.
Highly recommended dealership. Fast, easy and upfront pricing. Highly satisfied with the quick and efficient process.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Brian, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Honda Valencia and we hope to be of service again in the future.
I leased my Prologue & had a great experience during that
I leased my Prologue & had a great experience during that process. Mario & Lenin are amazing! Close to a month later, I had to return due to a tire puncture. Service advisor Grant L was great. He got my vehicle checked in quickly & was very professional & personable. The service was done efficiently & effectively. Also, I want to thank Mario & his sales team for recommending the right services to add to the purchase of my vehicle. AutoNation Honda Valencia is great!!
I leased my Prologue & had a great experience during that
I leased my Prologue & had a great experience during that process. Mario & Lenin are amazing! Close to a month later, I had to return due to a tire puncture. Service advisor Grant L was great. He got my vehicle checked in quickly & was very professional & personable. The service was done efficiently & effectively. Also, I want to thank Mario & his sales team for recommending the right services to add to the purchase of my vehicle. AutoNation Honda Valencia is great!!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Valencia! Drive safe, and we'll see you on the road.
Zach was very nice and helpful.
Zach was very nice and helpful. There was a laundry list of repairs/maintenance needed or recommended, but Zach assured us that the vehicle was in great condition. He helped guide us in choosing what repairs we should start with and what could wait a little longer.
Zach was very nice and helpful.
Zach was very nice and helpful. There was a laundry list of repairs/maintenance needed or recommended, but Zach assured us that the vehicle was in great condition. He helped guide us in choosing what repairs we should start with and what could wait a little longer.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Sanford, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
No haggle pricing works, buying a used car made simple,
No haggle pricing works, buying a used car made simple, staff are courteous, Yessenia from sales was easy to talk to. We had a great a great experience!
No haggle pricing works, buying a used car made simple,
No haggle pricing works, buying a used car made simple, staff are courteous, Yessenia from sales was easy to talk to. We had a great a great experience!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jose, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Honda Valencia! Please don't hesitate to reach out if there's anything additional we can do for you.
Christian made buying experience less stressful, less
Christian made buying experience less stressful, less painful.He was very helpful and appeared sincere! He must be recognized as an asset to this dealership!
Christian made buying experience less stressful, less
Christian made buying experience less stressful, less painful.He was very helpful and appeared sincere! He must be recognized as an asset to this dealership!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Honorato, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
After service was complete the car was returned with no
After service was complete the car was returned with no wash, what is the criteria for a car to be washed after service
After service was complete the car was returned with no
After service was complete the car was returned with no wash, what is the criteria for a car to be washed after service
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (661) 200-9110. We hope to hear from you.
Very professional and courteous.
Very professional and courteous. All questions were answered. Everything was explained with clarity. Very happy.
Very professional and courteous.
Very professional and courteous. All questions were answered. Everything was explained with clarity. Very happy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!