Reviews
Write a reviewLacking Customer Service
This dealership recently had my vehicle for repair and fixed the issue with no problem. A few days after getting my vehicle back, I heard a strange thumping noise coming from the front while on an out-of-state road trip. Upon inspection, I found that the lug nuts on the front driver side wheel had not been tightened and were working themselves off. If I had not stopped to check them, I could have lost the wheel and endangered the lives of the people in my vehicle and other people on the road. When I told the dealership about the issue it was treated as not a big deal and no apology offered. Nothing done to try and make up for the dangerous situation that myself and my passengers had been exposed to. Customer service is definitely lacking. It made it seem as though my life and the lives of the passengers in my vehicle were not important. Not cool in my book.
Lacking Customer Service
This dealership recently had my vehicle for repair and fixed the issue with no problem. A few days after getting my vehicle back, I heard a strange thumping noise coming from the front while on an out-of-state road trip. Upon inspection, I found that the lug nuts on the front driver side wheel had not been tightened and were working themselves off. If I had not stopped to check them, I could have lost the wheel and endangered the lives of the people in my vehicle and other people on the road. When I told the dealership about the issue it was treated as not a big deal and no apology offered. Nothing done to try and make up for the dangerous situation that myself and my passengers had been exposed to. Customer service is definitely lacking. It made it seem as though my life and the lives of the passengers in my vehicle were not important. Not cool in my book.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Shane, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (606) 678-4141 so we can work towards a resolution.
Service
Appt at 9 Am. Arrive 20 min early. Leave after 1. To be charged for 1 hr of diagnostic on the computer. So why have an appt.?
Service
Appt at 9 Am. Arrive 20 min early. Leave after 1. To be charged for 1 hr of diagnostic on the computer. So why have an appt.?
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate you taking the time to leave us this feedback. Please reach out to us at (606) 678-4141 when you can so we can address this situation directly. Thank you and have a great day.
New Truck
Cowboy was a great salesman to deal with on this purchase
New Truck
Cowboy was a great salesman to deal with on this purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Randall, we're happy you found our staff to be so supportive during your experience here at Don Franklin Chevrolet, Buick, And GMC, INC.. If you have any further questions, please give us a call. We're always happy to help!
Everyone was very friendly and helpful.
Everyone was very friendly and helpful. Brandon our salesman was great at answering all our questions and showing me how to work the features of my new car. He helped me set things up and took the time to make sure we had a great experience! Bobby in finance was friendly and took the time to explain and answer any of our questions. I have already recommended them to friends.
Everyone was very friendly and helpful.
Everyone was very friendly and helpful. Brandon our salesman was great at answering all our questions and showing me how to work the features of my new car. He helped me set things up and took the time to make sure we had a great experience! Bobby in finance was friendly and took the time to explain and answer any of our questions. I have already recommended them to friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
T. Marcum
Bought a new car. They were great to work with. Brandon took the time to explain features and how they work. He even helped me sign up for things.
T. Marcum
Bought a new car. They were great to work with. Brandon took the time to explain features and how they work. He even helped me sign up for things.
- Customer service 4.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tammy, we're happy you found our staff to be so supportive during your experience here at Don Franklin Chevrolet, Buick, And GMC, INC.. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Car purchase
Great experience. Beat staff ever!!! Will go back on my next purchase. Marc, Kyle and Jason M (manager) was very professional and. If pushy at all.
Car purchase
Great experience. Beat staff ever!!! Will go back on my next purchase. Marc, Kyle and Jason M (manager) was very professional and. If pushy at all.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Crystal, thank you for your kind review; we are happy to pass along your comments to the team here at Don Franklin Chevrolet, Buick, And GMC, INC.! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Don Franklin Chevy GMC in Somerset, KY
There are no other dealerships that compare to Don Franklin Chevy GMC in Somerset, KY. The staff in all departments are very professional and courteous and never fail to meet customer needs
Don Franklin Chevy GMC in Somerset, KY
There are no other dealerships that compare to Don Franklin Chevy GMC in Somerset, KY. The staff in all departments are very professional and courteous and never fail to meet customer needs
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Ronnie, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Mike Prewitt was very easy to work with.
Mike Prewitt was very easy to work with. I would recommend him 10 out of 10 stars if I could. Very nice and friendly.
Mike Prewitt was very easy to work with.
Mike Prewitt was very easy to work with. I would recommend him 10 out of 10 stars if I could. Very nice and friendly.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Kristian Gleason is a great salesman easy to work with
Kristian Gleason is a great salesman easy to work with and always with a smile.I would recommend this dealership if your looking for a new vehicle.
Kristian Gleason is a great salesman easy to work with
Kristian Gleason is a great salesman easy to work with and always with a smile.I would recommend this dealership if your looking for a new vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hunter Swanner is very product knowledgeable and made our
Hunter Swanner is very product knowledgeable and made our experience trading at Don Franklin Chevrolet an easy decision. Brandon Swanner assisted us with the MyChevy app, OnStar and Sirius XM info and startups, he also was very knowledgeable and extremely helpful to us. Thankyou to these young Men and the Staff at Don Franklin Chevrolet!
Hunter Swanner is very product knowledgeable and made our
Hunter Swanner is very product knowledgeable and made our experience trading at Don Franklin Chevrolet an easy decision. Brandon Swanner assisted us with the MyChevy app, OnStar and Sirius XM info and startups, he also was very knowledgeable and extremely helpful to us. Thankyou to these young Men and the Staff at Don Franklin Chevrolet!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
