Poor Business Practices
I called about a vehicle on Saturday mid day. I told the dealership I was out of town but I intended to buy a vehicle they had and I would put a deposit on it if needed. I was told no they will put it aside for me and put a note on it. I called Monday morning at 8:30 am and was told they sold the vehicle late Saturday evening. No phone call, no hey what do you want to do? I literally tried to put a financial hold on this vehicle and they sold it out from under me. Poor business practice guys!
Hi, we are disappointed to learn of your experience here at Don Franklin Chevrolet, Buick, And GMC, Inc., but will take this opportunity to improve. Please reach out to us at (606) 268-8019 when you can so we can address this situation directly. Thank you and have a great day.
Below average experience
After seeing a car online I was interested in, I contacted the dealership to look at the car. The car was at another location and they would transfer the car for me. I then called on a Friday to make sure the car would be at the dealership on Saturday, I was told it would. Saturday morning, I received a call from the dealership saying the car was there for me to see. Upon arriving at the dealership, and waiting for about 20 minutes, we were told the car was not there. We left and went back a few hours later after being contacted and told the car was there. We test drove it, made offers, and decided to purchase the car. We then had to wait another 45 minutes because the car hadn't been cleaned. Also, it has been about six weeks now and we still haven't received a title. After calling last week, I was told they just processed the title. Why must it take five weeks for a dealership to process a title? My last issue is partially my fault. We didn't notice the light on the door as messed up before we purchased it. When I contacted the salesman, it took him over a week to finally get back and say they would take care of it. Well, it still hasn't been taken care of like they said. I really regret buying a car from them.
Hello, we are disappointed to learn of your experience here at Don Franklin Chevrolet, Buick, And GMC, Inc., but will take this opportunity to improve. We'd like the opportunity to discuss this with you. Please reach out to us at (606) 268-8019 at your earliest convenience to discuss how we can turn your experience into a positive one. Have a good day!
Great, friendly and fast service. We had a wonderful experience buying a Chevrolet Silverado at Don Franklin Chevrolet from Tracy Whitaker. Go see Tracy for a great deal on a car or truck!
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care.
Very positive experience
Came in from out of town and bought a used car today. Was very pleased with the no pressure, no hassle experience. Steven Johnson (sales manager) was a pleasure to work with. Would definitely do business again next time Im in the market for a car. Lovin the X4!
Hi, we want all our clients to have a comfortable and stress-free experience with us! Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!
Very kind and helpful. Went above and beyond to help me out. Highly recommend this dealership. Tracey Whitaker was great. Will do business with them again in the future.
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Good buying experience
Purchased a new Silverado and I had a good experience. Matthew was a very good salesman and treated me with respect.
Congratulations on the new vehicle! We are happy to hear Matthew treated you with respect. We look forward to seeing you soon.
Haven't even been there yet and sending me email after email is being a little pushy. It's up to the buyer not dealer. Your not gonna keep business coming that way.
Hello, we truly value your feedback as we are always looking for ways to improve. If you have any further questions, please give us a call. We're always happy to help!
Mr Danny Sweet was very helpful. I went away driving my new to me 2010 Nissan Rogue. I highly recommend them! Thank you very much Mr. Danny Sweet.
Danny works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! Enjoy your new Rouge and if you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Went in looking for a new 2500hd truck and and was greeted by Justin Burton in a few minutes he found the exact truck I was looking for. The trade process was quick and easy. All together a great bunch of people to deal with would recommend don franklin to anyone.
Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
PISSED OFF CUSTOMER
I'm gonna try to keep this as clean and professional as possible. I purchased a new 2500hd from Justin Burton Nov 24 2018. Was told during the process that my tags would be good until Jan 2020. A lil over a month later I received my plate in the mail. The sticker shows 1/19 expiration. I called and explained to him he had told me the tag would be good until 1/20. We had discussed doing farm plates which would expire in March. But with him telling me the plates would expire Jan 2020. I elected to go that route. But my plate says something different and the drama begins. I called and discussed my situation with Justin and Joe Cummins. He tells me he will get back to me. A week later I call back. The answer is NOT what I was wanting to hear. Tells me that Justin never told me that the tags would be good till jan 2020. Someone is LYING and it's not me!! I WILL NOT RECOMMEND THIS DEALER!!!! Just stand up to your end of the deal. DONT F@#$ING LIE TO YOUR CUSTOMERS.
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (606) 394-4012 to discuss your concerns, as your satisfaction is of utmost importance to us.