Reviews
Was able to buy the exact car I wanted completely online.
Was able to buy the exact car I wanted completely online. Thad did a great job and made the process so easy. They even delivered. The entire process was great and every person from finance to management to delivery walked me through every step. Great folks!
Was able to buy the exact car I wanted completely online.
Was able to buy the exact car I wanted completely online. Thad did a great job and made the process so easy. They even delivered. The entire process was great and every person from finance to management to delivery walked me through every step. Great folks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Justin at Jim Tidwell Ford was great at managing my
Justin at Jim Tidwell Ford was great at managing my experience. The AC compressor went out on my 2024 F250 and it’s hot here in GA. He was able to schedule a diagnostic to confirm the scope of the issue. He managed expectations for how long the diagnostic would take as well as the replacement. Both times the service was completed faster than I thought it would be. I always appreciate something being quicker than expected opposed to being given and ambitious completion and having to wait much longer.
Justin at Jim Tidwell Ford was great at managing my
Justin at Jim Tidwell Ford was great at managing my experience. The AC compressor went out on my 2024 F250 and it’s hot here in GA. He was able to schedule a diagnostic to confirm the scope of the issue. He managed expectations for how long the diagnostic would take as well as the replacement. Both times the service was completed faster than I thought it would be. I always appreciate something being quicker than expected opposed to being given and ambitious completion and having to wait much longer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience.
Great experience. This has been the only dealership that didn't try any high pressure sales tactics. Very friendly and helpful. Not a single complaint. Thank you!
Great experience.
Great experience. This has been the only dealership that didn't try any high pressure sales tactics. Very friendly and helpful. Not a single complaint. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Was able to buy the exact car I wanted completely online.
Was able to buy the exact car I wanted completely online. Thad did a great job and made the process so easy. They even delivered. The entire process was great and every person from finance to management to delivery walked me through every step. Great folks!
Was able to buy the exact car I wanted completely online.
Was able to buy the exact car I wanted completely online. Thad did a great job and made the process so easy. They even delivered. The entire process was great and every person from finance to management to delivery walked me through every step. Great folks!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Really pleased with my service adviser Cole.
Really pleased with my service adviser Cole. He was very friendly and very courteous. If I ever need service there again I will deal directly with him.
Really pleased with my service adviser Cole.
Really pleased with my service adviser Cole. He was very friendly and very courteous. If I ever need service there again I will deal directly with him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about Cole. Until the next time we meet, take care!
Very seamless transaction.
Very seamless transaction. Professional staff that were helpful with questions and accommodating with any concerns about the vehicle I purchased.
Very seamless transaction.
Very seamless transaction. Professional staff that were helpful with questions and accommodating with any concerns about the vehicle I purchased.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jim Tidwell Ford is the best!
Jim Tidwell Ford is the best!! I bought my first escape from them some ten years ago. Always received excellent warranty/ recall work from their shop. The service advisors are the best, too! Today's service was as wonderful as any since that first one. As a retired quality professional, this dealership exceeds all expectations. Extremely satisfied customer.
Jim Tidwell Ford is the best!
Jim Tidwell Ford is the best!! I bought my first escape from them some ten years ago. Always received excellent warranty/ recall work from their shop. The service advisors are the best, too! Today's service was as wonderful as any since that first one. As a retired quality professional, this dealership exceeds all expectations. Extremely satisfied customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My service agent, Jonny, was awesome.
My service agent, Jonny, was awesome. Kept me well informed and got me on the road sooner than expected.
My service agent, Jonny, was awesome.
My service agent, Jonny, was awesome. Kept me well informed and got me on the road sooner than expected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.
By far the worst end to end experience at a dealership.
By far the worst end to end experience at a dealership. Service department was not knowledgeable, didn’t return calls or texts, and didn’t complete the agreed upon work. After dropping off car for service we decided to look at new cars. With a 16 year old at home, we are looking for a new car. Salesperson insulted my wife when she asked to test drive a car. She was getting excited about the car and naturally moving through the sales process. The sales rep was disinterested and said that we need Make sure that we can afford the car. Lol. We are both executives and had enough money in our checking account to pay cash and not skip a beat. I’ve never seen a sales person stop a sale from happening but maybe that’s a new strategy that k am aware of. Will never come back.
By far the worst end to end experience at a dealership.
By far the worst end to end experience at a dealership. Service department was not knowledgeable, didn’t return calls or texts, and didn’t complete the agreed upon work. After dropping off car for service we decided to look at new cars. With a 16 year old at home, we are looking for a new car. Salesperson insulted my wife when she asked to test drive a car. She was getting excited about the car and naturally moving through the sales process. The sales rep was disinterested and said that we need Make sure that we can afford the car. Lol. We are both executives and had enough money in our checking account to pay cash and not skip a beat. I’ve never seen a sales person stop a sale from happening but maybe that’s a new strategy that k am aware of. Will never come back.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at jsmith@group1auto.com or (678) 784-1235 so we can discuss this further. Jeremy Smith, General Manager jsmith@group1auto.com
I recently had my Ford serviced at Jim Tidwell Ford, and
I recently had my Ford serviced at Jim Tidwell Ford, and I couldn't be happier with the experience. From the moment I pulled in, the staff was incredibly friendly and professional. They quickly checked me in and clearly explained the service my car needed, answering all my questions patiently. The waiting area was comfortable and clean, and I appreciated the updates I received on the progress of my vehicle. When the service was complete, they walked me through everything that was done and made sure I was satisfied. My car is running perfectly, and the work was completed efficiently and correctly. It's clear that the team at Jim Tidwell Ford takes pride in their work and truly values their customers. I highly recommend their service department for anyone looking for reliable and top-notch car care!
I recently had my Ford serviced at Jim Tidwell Ford, and
I recently had my Ford serviced at Jim Tidwell Ford, and I couldn't be happier with the experience. From the moment I pulled in, the staff was incredibly friendly and professional. They quickly checked me in and clearly explained the service my car needed, answering all my questions patiently. The waiting area was comfortable and clean, and I appreciated the updates I received on the progress of my vehicle. When the service was complete, they walked me through everything that was done and made sure I was satisfied. My car is running perfectly, and the work was completed efficiently and correctly. It's clear that the team at Jim Tidwell Ford takes pride in their work and truly values their customers. I highly recommend their service department for anyone looking for reliable and top-notch car care!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!