Reviews
Diesel oil change
Always fast and good service. Everything completed in a professional and timely manner. Appointment times are convenient. If your in a diesel know they only have one lift that can accommodate F250 so try and get there early if your wanting to wait on your truck.
Thank you, for the positive review. We're glad that our team provided you with an excellent experience with your recent service visit. We look forward to your business with us again!
Sync system replaced and recall
Since Covid many companies have not been able to provide quality service in my experience. However Tidwell Ford can and should be grateful for my service advisor and his boss. I was treated with respect and cared for regarding my service needs as well as providing exemplary customer service to meet my needs of time. From start to finish Kevin stood behind every promise he made. When he said he would call he did. When he promised that my vehicle would be ready it was. When I had issues with a rental car service he made sure to take care of that as best he could. I never felt like I was in the dark and in the end his boss was also very supportive. I believe that customer service is important and it appears to me that Kevin snd his boss both believe the same thing. My service advisor picked up slack for others and absolutely did not have to. I appreciate both the employees I’ve mentioned and I know that they must appreciate their maintenance crew as well or the work couldn’t have gone so smoothly.
Thank you, Tammy, for your kind words! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Brake work
I went in for front brake pads and rotors replacement . Mike the service guy was very helpful and nice. He kept me informed on the parts arrival status and timeline for picking up my F150. Price was much better than Midtown tire for brake work.
Oil change special coupon
Seemed to be very unenthusiastic Always trying to up sale you, like power steering fluid replacement on a car I drive 2m miles a year! Very nice people, took over 2 hours for an oil change
We truly value your business and thank you for bringing this to my attention. Please contact me directly at jssmith@Group1Auto.com I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Jeremy Smith General Manager
Purchasing process
Excellent customer service Beautiful purchasing processes Fair prices Warm and friendly knowledge staff I plan to make another purchase next year I will return next year I trust this dealership while heartley.
Thank you for your feedback! It is always great to hear that we were able to make a customer's experience truly exceptional! We thank you for your business and look forward to your next visit!
Oil change
Made reservations on line yesterday, arriving 20 minutes early, roamed parking lot for a half hour looking at new trucks. Car was ready in less than 40 minutes. Fabulous!
It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Great service appointment
Easy to set up appointment. Shop was clean and the check in process was smooth and easy. Was kept informed, and the work was completed quickly. Thank you!
Thank you, Jim, for your kind words! We thank you for your business and look forward to your next visit!
Super amazing!!!
I went to go get my brakes checked on along with my oil changed and the service was awesome as usual! They are always super kind and take very good care of your car!! :)
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Service was good as usual.
Service advisor was very helpful as always which is why I like coming to this dealership to get my car serviced. Would recommend them to anyone.
Thank you for your kind words for our team! We are thrilled to have been able to provide you with an excellent service experience!
Oil leak
My service guy , Jonny was very courteous and helpful. My only criticism, was I had to wait couple weeks for an appt for an oil leak. Now when they got it in they fixed it.
Thank you for your kind words for Jonny, Sue. We appreciate your constructive criticism and we will work on making ourselves more available. We thank you for your visit!