Skip to main content

Jim Tidwell Ford

(1,594 reviews)
Visit Jim Tidwell Ford
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 7:30am–4:00pm
Sunday Closed Closed
New (855) 954-2847 (855) 954-2847
Used (855) 954-2938 (855) 954-2938
Service (855) 955-1964 (855) 955-1964

Inventory

See all 755 vehicles from this dealership.

Incentives

See all incentives

About our dealership

This seller has been on Cars.com since September 2020.
Since 1973 Jim Tidwell Ford has been known as the "Ford Dealer of Choice" for North Georgia. Located in Kennesaw Georgia-we have built a reputation as the #1 Ford dealer in Cobb County by basing our successful business on customer satisfaction before during and after the sale. Jim Tidwell Ford continues to lead in selling Used Certified Pre-owned.
Jim Tidwell Ford- Where You Can Expect the Best!

Service center

Phone number (855) 955-1964

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–4:00pm
Sunday
Closed

Reviews

(1,594 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Tidwell Ford from DealerRater.

Want to share your experience with this dealership?

Write a review

Was able to buy the exact car I wanted completely online.

Was able to buy the exact car I wanted completely online. Thad did a great job and made the process so easy. They even delivered. The entire process was great and every person from finance to management to delivery walked me through every step. Great folks!

Was able to buy the exact car I wanted completely online.

Was able to buy the exact car I wanted completely online. Thad did a great job and made the process so easy. They even delivered. The entire process was great and every person from finance to management to delivery walked me through every step. Great folks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review

Justin at Jim Tidwell Ford was great at managing my

Justin at Jim Tidwell Ford was great at managing my experience. The AC compressor went out on my 2024 F250 and it’s hot here in GA. He was able to schedule a diagnostic to confirm the scope of the issue. He managed expectations for how long the diagnostic would take as well as the replacement. Both times the service was completed faster than I thought it would be. I always appreciate something being quicker than expected opposed to being given and ambitious completion and having to wait much longer.

Justin at Jim Tidwell Ford was great at managing my

Justin at Jim Tidwell Ford was great at managing my experience. The AC compressor went out on my 2024 F250 and it’s hot here in GA. He was able to schedule a diagnostic to confirm the scope of the issue. He managed expectations for how long the diagnostic would take as well as the replacement. Both times the service was completed faster than I thought it would be. I always appreciate something being quicker than expected opposed to being given and ambitious completion and having to wait much longer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Great experience.

Great experience. This has been the only dealership that didn't try any high pressure sales tactics. Very friendly and helpful. Not a single complaint. Thank you!

Great experience.

Great experience. This has been the only dealership that didn't try any high pressure sales tactics. Very friendly and helpful. Not a single complaint. Thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

Was able to buy the exact car I wanted completely online.

Was able to buy the exact car I wanted completely online. Thad did a great job and made the process so easy. They even delivered. The entire process was great and every person from finance to management to delivery walked me through every step. Great folks!

Was able to buy the exact car I wanted completely online.

Was able to buy the exact car I wanted completely online. Thad did a great job and made the process so easy. They even delivered. The entire process was great and every person from finance to management to delivery walked me through every step. Great folks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Really pleased with my service adviser Cole.

Really pleased with my service adviser Cole. He was very friendly and very courteous. If I ever need service there again I will deal directly with him.

Really pleased with my service adviser Cole.

Really pleased with my service adviser Cole. He was very friendly and very courteous. If I ever need service there again I will deal directly with him.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your praise and kind comments about Cole. Until the next time we meet, take care!

Show full review

Very seamless transaction.

Very seamless transaction. Professional staff that were helpful with questions and accommodating with any concerns about the vehicle I purchased.

Very seamless transaction.

Very seamless transaction. Professional staff that were helpful with questions and accommodating with any concerns about the vehicle I purchased.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Jim Tidwell Ford is the best!

Jim Tidwell Ford is the best!! I bought my first escape from them some ten years ago. Always received excellent warranty/ recall work from their shop. The service advisors are the best, too! Today's service was as wonderful as any since that first one. As a retired quality professional, this dealership exceeds all expectations. Extremely satisfied customer.

Jim Tidwell Ford is the best!

Jim Tidwell Ford is the best!! I bought my first escape from them some ten years ago. Always received excellent warranty/ recall work from their shop. The service advisors are the best, too! Today's service was as wonderful as any since that first one. As a retired quality professional, this dealership exceeds all expectations. Extremely satisfied customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

Show full review

My service agent, Jonny, was awesome.

My service agent, Jonny, was awesome. Kept me well informed and got me on the road sooner than expected.

My service agent, Jonny, was awesome.

My service agent, Jonny, was awesome. Kept me well informed and got me on the road sooner than expected.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Jim Tidwell Ford. Feel free to reach out to us if you need anything. Have a wonderful day.

Show full review

By far the worst end to end experience at a dealership.

By far the worst end to end experience at a dealership. Service department was not knowledgeable, didn’t return calls or texts, and didn’t complete the agreed upon work. After dropping off car for service we decided to look at new cars. With a 16 year old at home, we are looking for a new car. Salesperson insulted my wife when she asked to test drive a car. She was getting excited about the car and naturally moving through the sales process. The sales rep was disinterested and said that we need Make sure that we can afford the car. Lol. We are both executives and had enough money in our checking account to pay cash and not skip a beat. I’ve never seen a sales person stop a sale from happening but maybe that’s a new strategy that k am aware of. Will never come back.

By far the worst end to end experience at a dealership.

By far the worst end to end experience at a dealership. Service department was not knowledgeable, didn’t return calls or texts, and didn’t complete the agreed upon work. After dropping off car for service we decided to look at new cars. With a 16 year old at home, we are looking for a new car. Salesperson insulted my wife when she asked to test drive a car. She was getting excited about the car and naturally moving through the sales process. The sales rep was disinterested and said that we need Make sure that we can afford the car. Lol. We are both executives and had enough money in our checking account to pay cash and not skip a beat. I’ve never seen a sales person stop a sale from happening but maybe that’s a new strategy that k am aware of. Will never come back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We strive to provide a positive and transparent sales experience, and I regret that we fell short. I’d appreciate the opportunity to learn more about your experience and how we can improve. Please feel free to reach out to me at jsmith@group1auto.com or (678) 784-1235 so we can discuss this further. Jeremy Smith, General Manager jsmith@group1auto.com

Show full review

I recently had my Ford serviced at Jim Tidwell Ford, and

I recently had my Ford serviced at Jim Tidwell Ford, and I couldn't be happier with the experience. From the moment I pulled in, the staff was incredibly friendly and professional. They quickly checked me in and clearly explained the service my car needed, answering all my questions patiently. The waiting area was comfortable and clean, and I appreciated the updates I received on the progress of my vehicle. When the service was complete, they walked me through everything that was done and made sure I was satisfied. My car is running perfectly, and the work was completed efficiently and correctly. It's clear that the team at Jim Tidwell Ford takes pride in their work and truly values their customers. I highly recommend their service department for anyone looking for reliable and top-notch car care!

I recently had my Ford serviced at Jim Tidwell Ford, and

I recently had my Ford serviced at Jim Tidwell Ford, and I couldn't be happier with the experience. From the moment I pulled in, the staff was incredibly friendly and professional. They quickly checked me in and clearly explained the service my car needed, answering all my questions patiently. The waiting area was comfortable and clean, and I appreciated the updates I received on the progress of my vehicle. When the service was complete, they walked me through everything that was done and made sure I was satisfied. My car is running perfectly, and the work was completed efficiently and correctly. It's clear that the team at Jim Tidwell Ford takes pride in their work and truly values their customers. I highly recommend their service department for anyone looking for reliable and top-notch car care!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thanks for your praise and kind comments about our team. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Show full review
See all 1594 reviews