Skip to main content

Riverside Toyota

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,019 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 2:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 7:30am–2:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award

Meet our employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,019 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Riverside Toyota from DealerRater.

Want to share your experience with this dealership?

Write a review

The service department here is honestly a joke.

The service department here is honestly a joke. I brought my car in for what should’ve been a basic oil change and tire rotation. I didn’t mind waiting, even sat there for almost an hour, because they’ve always been the ones who work on my car, and I trusted them to get it right. But turns out they only did the oil change, and even that I can’t confirm for sure, and completely forgot the tire rotation. The only reason I knew was because I had a mark on the front passenger tire and had taken a picture of it before going in. The tire hadn’t moved at all. I brought it back and they apologized, and I let it go, thinking it was just an honest mistake. Then came the next service. They didn’t close the coolant cap properly. When I asked about it, they said pressure must have built up and caused it to come off. That makes absolutely no sense. The cap is connected to a hose and there’s no way pressure builds up and causes it to just pop off like that if it was closed right. On top of that, the hose that’s supposed to suck coolant to the radiator was left completely open and dry. I’ve driven over 5,000 miles since I was at 62,576 miles, now I’m at 67,799, and that pipe has just been hanging loose this whole time. I never even checked under the hood until recently when my dad’s car broke down and I went to jump-start him. That’s when I saw it — dried coolant stains everywhere, hose not even attached, and the reservoir practically empty. I went back and they topped it up and gave another lazy excuse about being too busy. They didn’t even clean it up properly. Since then, I’ve lost all peace of mind. I keep checking the coolant levels myself because I don’t know if the system is even working anymore. I’m now heading to the store to buy coolant out of pocket just to top it off again because it still looks low. And honestly, at this point, I can’t even tell whether the oil was changed either time. The fact that they left the coolant cap off and the hose disconnected makes me wonder if they even did anything at all or just took the car for a spin and brought it back to me. This kind of negligence can lead to engine failure and extremely expensive damage if not caught in time, and all of it because someone couldn’t be bothered to double-check their work.

The service department here is honestly a joke.

The service department here is honestly a joke. I brought my car in for what should’ve been a basic oil change and tire rotation. I didn’t mind waiting, even sat there for almost an hour, because they’ve always been the ones who work on my car, and I trusted them to get it right. But turns out they only did the oil change, and even that I can’t confirm for sure, and completely forgot the tire rotation. The only reason I knew was because I had a mark on the front passenger tire and had taken a picture of it before going in. The tire hadn’t moved at all. I brought it back and they apologized, and I let it go, thinking it was just an honest mistake. Then came the next service. They didn’t close the coolant cap properly. When I asked about it, they said pressure must have built up and caused it to come off. That makes absolutely no sense. The cap is connected to a hose and there’s no way pressure builds up and causes it to just pop off like that if it was closed right. On top of that, the hose that’s supposed to suck coolant to the radiator was left completely open and dry. I’ve driven over 5,000 miles since I was at 62,576 miles, now I’m at 67,799, and that pipe has just been hanging loose this whole time. I never even checked under the hood until recently when my dad’s car broke down and I went to jump-start him. That’s when I saw it — dried coolant stains everywhere, hose not even attached, and the reservoir practically empty. I went back and they topped it up and gave another lazy excuse about being too busy. They didn’t even clean it up properly. Since then, I’ve lost all peace of mind. I keep checking the coolant levels myself because I don’t know if the system is even working anymore. I’m now heading to the store to buy coolant out of pocket just to top it off again because it still looks low. And honestly, at this point, I can’t even tell whether the oil was changed either time. The fact that they left the coolant cap off and the hose disconnected makes me wonder if they even did anything at all or just took the car for a spin and brought it back to me. This kind of negligence can lead to engine failure and extremely expensive damage if not caught in time, and all of it because someone couldn’t be bothered to double-check their work.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Lewi, our service manager is trying to reach you by phone, unsuccessfully. We would love to discuss this with you personally. If you can return our call to Will Sullins, Service manager at 706-291-2886

Show full review

The worst dealership I have ever visited.

The worst dealership I have ever visited. Twice they have let me drive over an hour to see a car that was not even available. Appointments and promises mean nothing to them. STAY AWAY!

The worst dealership I have ever visited.

The worst dealership I have ever visited. Twice they have let me drive over an hour to see a car that was not even available. Appointments and promises mean nothing to them. STAY AWAY!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello JandCinD, We pride ourselves on performing good work for our clients, however, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from our records. If you were a client of ours, please contact us directly at 706-291-2886 so we can investigate further. Thank you.

Consumer response

Why would I even want to work with your dealership? I would never buy anything from there. My son and I were there Saturday and spoke to several of your employees. Don't really care if you have a record or recollection or not!

Show full review

Worst dealership I've ever dealt with.

Worst dealership I've ever dealt with. Had warranty issues they refused to address. Salesmen seem uptight. Never go there again.

Worst dealership I've ever dealt with.

Worst dealership I've ever dealt with. Had warranty issues they refused to address. Salesmen seem uptight. Never go there again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Wanda, we pride ourselves on performing good work for our clients, however, we have no record or recollection of any customer experience fitting this account, nor can we verify anything about your identity from our records. If you were a client of ours, please contact us directly at 706-291-2886 Clyde S. Service Manager.

Show full review

I really would like to think the service department for

I really would like to think the service department for working Us in to get our air conditioning fixed going downstate the job was fantastic the people that worked on it did excellent job the people that handle it and got us in from the management and the service desk or great see you for oil change

I really would like to think the service department for

I really would like to think the service department for working Us in to get our air conditioning fixed going downstate the job was fantastic the people that worked on it did excellent job the people that handle it and got us in from the management and the service desk or great see you for oil change

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Show full review

Very happy with the service.

A very good experience. Josh went above and beyond to be kind and helpful. I could not have had better service. I recommend this dealership.

Very happy with the service.

A very good experience. Josh went above and beyond to be kind and helpful. I could not have had better service. I recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Purchased a vehicle from this dealership in April 2022.

Purchased a vehicle from this dealership in April 2022. When we purchased I asked to have our mechanic check out the vehicle before purchasing due to the fact that it did not have an accompanying warranty. I was offered several additional warranties for a few extra thousand dollars which were not in the budget, hints the need for a mechanic’s evaluation. The salesman was nice but stated that under no circumstance could we take it to a mechanic to check it over. I should have known then that something was wrong, but the salesman reassured me that it was standard practice for all dealerships to refuse such an accommodation and that its reputation is on the line. Because the vehicle had less than 50k miles, I didn’t see the risk as being so high as to not move forward. So here I am with my only recourse, affect their reputation. Turns out the vehicle had several issues, not limited to its power train, alignment, check engine lights started coming and they would not stop. Several thousands of dollars later and I’m finally getting rid of it. I expect more from a Toyota dealership especially one that touts its pre-owned inspection like a badge of integrity. I’m sure that had an independent mechanic performed a similar inspection, these issues would have been clearly identifiable. Do better, Riverside Toyota. My advice to anyone that will purchase from these folks is to demand that your mechanic look it over or walk away. It’s not worth it.

Purchased a vehicle from this dealership in April 2022.

Purchased a vehicle from this dealership in April 2022. When we purchased I asked to have our mechanic check out the vehicle before purchasing due to the fact that it did not have an accompanying warranty. I was offered several additional warranties for a few extra thousand dollars which were not in the budget, hints the need for a mechanic’s evaluation. The salesman was nice but stated that under no circumstance could we take it to a mechanic to check it over. I should have known then that something was wrong, but the salesman reassured me that it was standard practice for all dealerships to refuse such an accommodation and that its reputation is on the line. Because the vehicle had less than 50k miles, I didn’t see the risk as being so high as to not move forward. So here I am with my only recourse, affect their reputation. Turns out the vehicle had several issues, not limited to its power train, alignment, check engine lights started coming and they would not stop. Several thousands of dollars later and I’m finally getting rid of it. I expect more from a Toyota dealership especially one that touts its pre-owned inspection like a badge of integrity. I’m sure that had an independent mechanic performed a similar inspection, these issues would have been clearly identifiable. Do better, Riverside Toyota. My advice to anyone that will purchase from these folks is to demand that your mechanic look it over or walk away. It’s not worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Hello Madeline, sorry you feel this way. Unfortunately, the 2016 Ford you purchased was out of manufacture's warranty. A used vehicle inspection was performed, oil change, battery, filter, standard maintenance competed on April 13, 2022. No warning messages or lights were reported. Your visit from Elberton, GA was made on 4/23/22. Our records show the truck was sold as is and you declined an extended power train warranty at the time of delivery. We have no record of any issues being reported to any of our staff concerning these issues you have mentioned. Again, we are so sorry you feel this way. Wish you all the best.

Show full review

This is the worst car dealership I've ever seen.

This is the worst car dealership I've ever seen. They took my deposit and sold my car to someone else. I put down a $1000 deposit on a 2023 Toyota sequoia on September 27th. AIMEE BOURNE said the vehicle would arrive around October 20th, but it didn't arrive until October 21st. Meanwhile, JEFF SHEDD is the most scoundrel I've ever met. He said I must pay all the money today or he'll sell the car to someone else. I've already paid the deposit, but I'm supposed to send him the check before the vehicle arrives. I don't see the point of my deposit anymore. I can't understand why a car dealer would charge a customer for everything before the car is ready. It is highly unlikely that anyone would buy or sell a car in this shop.

This is the worst car dealership I've ever seen.

This is the worst car dealership I've ever seen. They took my deposit and sold my car to someone else. I put down a $1000 deposit on a 2023 Toyota sequoia on September 27th. AIMEE BOURNE said the vehicle would arrive around October 20th, but it didn't arrive until October 21st. Meanwhile, JEFF SHEDD is the most scoundrel I've ever met. He said I must pay all the money today or he'll sell the car to someone else. I've already paid the deposit, but I'm supposed to send him the check before the vehicle arrives. I don't see the point of my deposit anymore. I can't understand why a car dealer would charge a customer for everything before the car is ready. It is highly unlikely that anyone would buy or sell a car in this shop.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello Weiding, thank you for your review, although you are leaving out the most important details of our initial agreement. The agreement being, since you preferred paying cash for the purchase, we required a cashiers check for the total amount 10 days prior to delivery of wanted vehicle. As you agreed to, this was specifically so your funds would have 10 days to clear, then we would be free to deliver your purchased vehicle on delivery from Toyota. Since you chose not to meet this requirement we have refunded your prepayment for same. Wish you all the best.

Consumer response

First of first, a contract is the foundation of trust. I got no obligation to deliver the check if the contract was not written. Nothing in the document says I need to provide the full amount of money before the car arrives at the shop. Secondly, the cashier's check is a bank certificate to prove that I have this money in my account. It does not take 10 days to verify this process. It was all a scam. You didn't want to sell your car to a foreigner, especially a Chinese.

Show full review

Thank you, Scott Day and Riverside Toyota.

Riverside Toyota gave me excellent service when I bought a 2020 Chevrolet Equinox. My husband had just passed away, and my son John wanted me to get a safe, dependable car. Scott Day helped me find just the right car for me and was very caring in making this as stress-free as possible during my difficult time. I love my Chevrolet Equinox! Riverside repaired 3 scratches that needed painting, so my car looks good as new. Scott found a loaner car that was easy for me to drive while they did the repair. Scott has done a great job looking after me. I would recommend Riverside Toyota when you need a car and look for Scott Day to do a good job helping you!

Thank you, Scott Day and Riverside Toyota.

Riverside Toyota gave me excellent service when I bought a 2020 Chevrolet Equinox. My husband had just passed away, and my son John wanted me to get a safe, dependable car. Scott Day helped me find just the right car for me and was very caring in making this as stress-free as possible during my difficult time. I love my Chevrolet Equinox! Riverside repaired 3 scratches that needed painting, so my car looks good as new. Scott found a loaner car that was easy for me to drive while they did the repair. Scott has done a great job looking after me. I would recommend Riverside Toyota when you need a car and look for Scott Day to do a good job helping you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Could’ve been better

Let me start by saying it would be 5 stars just for Cole Waldrop he is absolutely caring towards customers wants and voices and worked hard to get the vehicle we were looking for. HOWEVER Jeff Shedd was absolutely miserable to work with, wouldn’t talk to women only addressed men, there is an issue with a vehicle we were looking to purchase which had DUCT TAPE coving the problem and he said “it’s just cosmetic” when it is clearly electrical (flashing light is considered cosmetic?) not professional in the slightest. He also treated an older gentleman very poorly before we even encountered him. Steer clear of him and look for tape when looking at used vehicles.

Could’ve been better

Let me start by saying it would be 5 stars just for Cole Waldrop he is absolutely caring towards customers wants and voices and worked hard to get the vehicle we were looking for. HOWEVER Jeff Shedd was absolutely miserable to work with, wouldn’t talk to women only addressed men, there is an issue with a vehicle we were looking to purchase which had DUCT TAPE coving the problem and he said “it’s just cosmetic” when it is clearly electrical (flashing light is considered cosmetic?) not professional in the slightest. He also treated an older gentleman very poorly before we even encountered him. Steer clear of him and look for tape when looking at used vehicles.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Let me start by saying it would be 5 stars just for Cole...

Let me start by saying it would be 5 stars just for Cole Waldrop he is absolutely caring towards customers wants and voices and worked hard to get the vehicle we were looking for. HOWEVER Jeff Shedd was absolutely miserable to work with, wouldn’t talk to women only addressed men, there is an issue with a vehicle we were looking to purchase which had DUCT TAPE coving the problem and he said “it’s just cosmetic” when it is clearly electrical (flashing light is considered cosmetic?) not professional in the slightest. He also treated an older gentleman very poorly before we even encountered him. Steer clear of him and look for tape when looking at used vehicles.

Let me start by saying it would be 5 stars just for Cole...

Let me start by saying it would be 5 stars just for Cole Waldrop he is absolutely caring towards customers wants and voices and worked hard to get the vehicle we were looking for. HOWEVER Jeff Shedd was absolutely miserable to work with, wouldn’t talk to women only addressed men, there is an issue with a vehicle we were looking to purchase which had DUCT TAPE coving the problem and he said “it’s just cosmetic” when it is clearly electrical (flashing light is considered cosmetic?) not professional in the slightest. He also treated an older gentleman very poorly before we even encountered him. Steer clear of him and look for tape when looking at used vehicles.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for addressing your concerns. We are sorry you feel this way. The vehicle that you are referencing is one of our “buy before auction” vehicles. These are vehicles that we are going to send to the auction, but give the public that ability to purchase before send them. These vehicles are all sold AS IS. The tape was placed on the vehicle by the previous owner. Unfortunately, we were not able to accept your offer of 2000 below our listed price. Not really sure what you are referencing with the older gentleman that was here at the store. All interactions are recorded with audio and video. After reviewing the video with the older gentleman, it turns out that he was laughing and having a good time while he was here at the dealership....so much so that he purchased the car and complimented the sales associate and Jeff Shedd on the great experience. Thank you for the compliments for Cole. All the best!

Show full review
See all 1019 reviews