Reviews
Great and quick service.
Great and quick service. Leo my tech was very knowledgeable and informative throughout the entire process.
Great and quick service.
Great and quick service. Leo my tech was very knowledgeable and informative throughout the entire process.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We're glad to hear our team provided knowledgeable and informative service.
Al was not only competent but he really cares about the
Al was not only competent but he really cares about the welfare of the customers. Incredible team leader for Goudy Honda.
Al was not only competent but he really cares about the
Al was not only competent but he really cares about the welfare of the customers. Incredible team leader for Goudy Honda.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're grateful for your feedback on our team. Goudy Honda is fortunate to have such dedicated individuals.
We walked in intending to service our 2014 Honda Civic.
We walked in intending to service our 2014 Honda Civic. We ended up using the money that we were going spend on repairs toward a new car thanks to Irma! She got us a great deal on our 2014 Honda Civic as a trade-in. With Irma’s helpful support, we ended up walking out with a brand new Honda Civic Touring Hatchback! Thanks to Irma for her amazing support and guidance throughout the process and helping us to get a great deal. Thanks to the financing team and Goudy for an overall experience that was outstanding. We are already enjoying our new car!
We walked in intending to service our 2014 Honda Civic.
We walked in intending to service our 2014 Honda Civic. We ended up using the money that we were going spend on repairs toward a new car thanks to Irma! She got us a great deal on our 2014 Honda Civic as a trade-in. With Irma’s helpful support, we ended up walking out with a brand new Honda Civic Touring Hatchback! Thanks to Irma for her amazing support and guidance throughout the process and helping us to get a great deal. Thanks to the financing team and Goudy for an overall experience that was outstanding. We are already enjoying our new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It's great to hear that our team provided such helpful support and guidance during your visit. We trust you'll enjoy every drive in your new Honda Civic Touring Hatchback. Thank you for choosing Goudy Honda!
Good experience Irma was helpful and knowledgeable.
Good experience Irma was helpful and knowledgeable. I would go back again and tell friends
Good experience Irma was helpful and knowledgeable.
Good experience Irma was helpful and knowledgeable. I would go back again and tell friends
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your kind words about our team at Goudy Honda. We're glad to know that you had a positive experience with us.
The salesperson who helped us that day was professional
The salesperson who helped us that day was professional and patient. So glad we chose Honda!
The salesperson who helped us that day was professional
The salesperson who helped us that day was professional and patient. So glad we chose Honda!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words. We're happy to hear that our team provided a positive experience at Goudy Honda.
Wasting the customers time is a sin.
Wasting the customers time is a sin. Wasting the customers time on their only day off is even worse. Gaudy Honda lets you book service appointments via their website and that's exactly what I did. I arrived 30 minutes early and patiently waited for a Service Rep to get me checked in etc. for a basic oil change. She proceeded to tell me she would not be able to get me checked in for 3 hours. 3 HOURS. I was at the dealership ON TIME, with an APPOINTMENT and I was told they overbooked. Overbooking is one thing, if it takes 3 hours just to check someone in for a BASIC OIL CHANGE you clearly do not know how to run a service department and should try another field for work. Is Gaudy going to pay for the gas it took for me to drive over? no. Is Gaudy going to compensate me for wasting the time it took to get there, to wait to be seen, and then leave me with nothing? no. I wasn't about to leave the car there just for them to tell me they could need to keep it overnight for a BASIC OIL CHANGE which is supposed to be covered under their own service agreement. I had other things to do on my only day off, and I wasn't going to risk it especially when they clearly cant handle the basics of scheduling management. So, in conclusion if you want to waste your ENTIRE day waiting to be seen for a BASIC OIL CHANGE let alone anything more complex, Gaudy Honda is the place to go!
Wasting the customers time is a sin.
Wasting the customers time is a sin. Wasting the customers time on their only day off is even worse. Gaudy Honda lets you book service appointments via their website and that's exactly what I did. I arrived 30 minutes early and patiently waited for a Service Rep to get me checked in etc. for a basic oil change. She proceeded to tell me she would not be able to get me checked in for 3 hours. 3 HOURS. I was at the dealership ON TIME, with an APPOINTMENT and I was told they overbooked. Overbooking is one thing, if it takes 3 hours just to check someone in for a BASIC OIL CHANGE you clearly do not know how to run a service department and should try another field for work. Is Gaudy going to pay for the gas it took for me to drive over? no. Is Gaudy going to compensate me for wasting the time it took to get there, to wait to be seen, and then leave me with nothing? no. I wasn't about to leave the car there just for them to tell me they could need to keep it overnight for a BASIC OIL CHANGE which is supposed to be covered under their own service agreement. I had other things to do on my only day off, and I wasn't going to risk it especially when they clearly cant handle the basics of scheduling management. So, in conclusion if you want to waste your ENTIRE day waiting to be seen for a BASIC OIL CHANGE let alone anything more complex, Gaudy Honda is the place to go!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, Our Service Team aims to provide five-star customer care. I would like to address your feedback regarding the wait you experienced during your recent visit for an oil change. Please reach out to me when you have an opportunity. Best regards, John Wilson Service Director 626-576-1114
Mr. Cabral was very professional as well as friendly. He
Mr. Cabral was very professional as well as friendly. He made me feel welcome. I felt he was honest, which to me goes a long way. I give xxxxxxto the gentleman that got the contract ready. Great experience.
Mr. Cabral was very professional as well as friendly. He
Mr. Cabral was very professional as well as friendly. He made me feel welcome. I felt he was honest, which to me goes a long way. I give xxxxxxto the gentleman that got the contract ready. Great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hello, We value customer satisfaction and appreciate you sharing your feedback. I am glad to know our staff was professional and friendly while assisting you, however, I would like the chance to learn more about the three-star review that you have shared with us. Please give me a call so we can discuss this further. Best regards, Pete Cheng General Sales Manager (626) 576-1114
I love this Honda Goudy dealer ship as I’ve experienced
I love this Honda Goudy dealer ship as I’ve experienced this dealership as for me all personal are very kind and helpful.
I love this Honda Goudy dealer ship as I’ve experienced
I love this Honda Goudy dealer ship as I’ve experienced this dealership as for me all personal are very kind and helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad you had a positive experience with our team at Goudy Honda. Thank you for sharing your feedback.
I was impressed with their professionalism and customer
I was impressed with their professionalism and customer service. I would truly recommend to people.
I was impressed with their professionalism and customer
I was impressed with their professionalism and customer service. I would truly recommend to people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recommending Goudy Honda. It's great to hear our team's professionalism made a strong impression on you.
I wanted to purchase a car for my son's 21st birthday
I wanted to purchase a car for my son's 21st birthday and for his last year in college. I went looking at 3 different dealerships and I was not impressed. The other dealerships made me feel rushed and old. I went to Goudy Honda and immediately Karl greeted me. Karl made me feel like a VIP.! He was patient and understanding. He took the time to explain all the new technology in detail. He answered all my questions. Karl was Excellent!! Thank you Karl. Good Job!!
I wanted to purchase a car for my son's 21st birthday
I wanted to purchase a car for my son's 21st birthday and for his last year in college. I went looking at 3 different dealerships and I was not impressed. The other dealerships made me feel rushed and old. I went to Goudy Honda and immediately Karl greeted me. Karl made me feel like a VIP.! He was patient and understanding. He took the time to explain all the new technology in detail. He answered all my questions. Karl was Excellent!! Thank you Karl. Good Job!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review. We're glad to hear that our team made you feel valued and informed during your visit to Goudy Honda. We hope the car brings joy on such a special occasion.