AutoNation Chevrolet West Austin

I recently purchased a vehicle through the Houston location—completed all legal paperwork, finalized financing, received my metal plates, and went to pick up the vehicle from the Austin dealership rather than waiting a week for delivery. However, when I arrived, I was informed that the car had been sold to someone else after my purchase had already been finalized. I spent over four hours at the Austin dealership with my father and three young children, and we were essentially ignored the entire time. The general manager never once came out to address us or acknowledge the situation. I had to enter his office three separate times just to get any kind of communication. The sales manager was a bit better but simply said, “I don’t know what to tell you” when he discovered the mishap that morning. By the end of the whole debacle, he was a more present and helpful. The person who has earned my respect and future business was Mr. brooks, a salesman who wasn’t even part of my original transaction. He listened to my concerns, kept me informed, and advocated for me to receive the vehicle that I had legally purchased. Without his efforts, this situation could’ve ended very differently. The professionalism and empathy received from him was refreshing. In the end, both dealerships were at fault—Houston should have pulled the vehicle from the online inventory once it was sold, and Austin failed to respond to emails confirming its availability before selling it again. This was a clear internal miscommunication that never should have affected the customer, especially one who had already completed the sale. Now, I’ve been sent a generic email by the general manager asking about the services received—so here it is. The lack of accountability and customer care I experienced was unacceptable. I hope both locations take this as a wake-up call and do better for the next family who walks through their doors.

One of the worst car dealerships I have ever dealt with. The truck was delivered with salt and brine on the underside. In Texas, we never have to look at the bottom side of a truck while taking delivery. I took the truck back, and they tried to wash the underside, but it was not done properly. I was given a lot of lip service from their service department. I ended up spending $400.00 to have a salt neutralization done. The salesman never showed us any features on the truck. Steer clear of this dealership.

Buying process was easy problem is now that Ive requested a refund for the lemon I was sold it?s taken them over a week for them to have management contact me? and I still haven?t received a single call, text, or email regarding my issue but I?ve gotten multiple please review our dealership for a chance to win $100 never again will I do business with this company

Arrived for a routine oil change and alignment. Four and a half hours later I was able to retrieve my Tahoe. Very poor communication and driving home felt like the alignment was worse.

The service department was efficient, communicative, & professional during my visit for an oil change & tire rotation. I was conveniently provided with pictures & choices about my vehicle during the process.

This was my first interaction with Chevrolet AutoNation West Austin, but they were excellent to work with. Smooth and simple transaction with no surprises. Kory and Vicente were great to work with.

George is a great salesman and met with my needs very well. I only have one problem, the trail blazer seems to be not completely sound proof. Sounds of outside noise on the right side.

I have been getting service since 2008. Bruno does a great job for me so I am please d

Chevrolet AutoNation West Austin is the best. Great customer service, pleasant and friendly staff. I always have a great experience when I go to the dealership.

Awesome Salesman, George. Great staff and a pleasant experience. Bought my first Silverado from them in 2007.