AutoNation Chevrolet West Austin

Contact seller

Contact seller

By clicking here, you authorize Cars.com and its sellers/partners to contact you by text/calls which may include marketing and be by autodialer. Calls may be prerecorded. You also agree to our Privacy Notice. Consent is not required to purchase goods/services.

We value your privacy. Cars.com Privacy Notice

4.5
(1,006 reviews)
Visit AutoNation Chevrolet West Austin
Sales hours:
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday Closed
New (888) 248-4903 (888) 248-4903
Used (888) 841-5925 (888) 841-5925
Service (888) 485-9183 (888) 485-9183

Inventory

See all 253 vehicles from this dealership.

Special offers

See all special offers

About our dealership

This seller has been on Cars.com since February 2012.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

4.5
(1,006 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review
5.0

The environment was laid back and the vibe was great,

The environment was laid back and the vibe was great, good people and great personalities

5.0

The environment was laid back and the vibe was great,

The environment was laid back and the vibe was great, good people and great personalities

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review
5.0

Great sales service!

Patrick was great! Easy to work with and knew his stuff.

5.0

Great sales service!

Patrick was great! Easy to work with and knew his stuff.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
5.0

Great to deal with

Very friendly great to deal with didn't hassle or force me into a deal that I wasn't comfortable with got me right into something that worked for me really appreciate not being sold on a vehicle but worked with.

5.0

Great to deal with

Very friendly great to deal with didn't hassle or force me into a deal that I wasn't comfortable with got me right into something that worked for me really appreciate not being sold on a vehicle but worked with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi, we are pleased to hear you had such a positive experience with us, Blake! If you ever need help, just give us a call. Happy motoring!

Show full review
5.0

This is the second vehicle we’ve purchased from Auto

This is the second vehicle we’ve purchased from Auto Nation and we’ll continue to use them for any future purchases.

5.0

This is the second vehicle we’ve purchased from Auto

This is the second vehicle we’ve purchased from Auto Nation and we’ll continue to use them for any future purchases.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

Show full review
5.0

Great experience, bought a car in 90 minutes!

Great experience, bought a car in 90 minutes!!! Great sales person, knowledgeable and didn’t waste my time. 5 stars. Patrick L. was great!

5.0

Great experience, bought a car in 90 minutes!

Great experience, bought a car in 90 minutes!!! Great sales person, knowledgeable and didn’t waste my time. 5 stars. Patrick L. was great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, your comments keep us motivated and working hard for all our guests! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Show full review
5.0

Patrick and his team did a great job!

Patrick and his team did a great job! Buying our new car was a smooth process. He made sure all of our questions were answered. Definitely recommend him and his team!

5.0

Patrick and his team did a great job!

Patrick and his team did a great job! Buying our new car was a smooth process. He made sure all of our questions were answered. Definitely recommend him and his team!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us feedback. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

Show full review
1.0

Go elsewhere

My purchasing experience was a little odd, due to the fact that AutoNation could not get the government tax credit figured out. Capitol Chevy and Henna had it figured out 24-48 hours earlier. I had to visit the dealership 2 additional times to complete the purchase. The sales person was fine, and did a good job ushering me through the beginning of the purchase, the problems started when I hit the finance department. They were a little confused, understandably, as to how to process the purchase of the Bolt EUV. I had to correct them on my educator reward (left it off), then I declined all up sale packages , then they sent/handed me off to another finance person. Unfortunately for me, the confusion on the tax credit, the confusion on the educator reward, the elongated purchasing window took my eye off two spread out line items they snuck in for $1400 dollars worth of dent protection and appearance protection. When I had a chance to look over the final contract, and noticed these two unrequested items, I called the dealership, and was sent on a loop of answering machines, with no response. I finally tracked down via my sales rep, the Gen. Manager, and discussed why these were on the contract, and could I have them refunded. He said they are standard on every sale. So I asked, you mean that you have to have these on every vehicle that rolls out the door, and they are not declinable? After a roundabout discussion, he admitted they were not mandatory, and he would talk to his finance people that very day to sort it out. Two days passed with no update, so emailed back as to the status, he said he was sorry, but would look into it again with finance, and have them call me back. Several more days passed, and again I emailed to the status. That afternoon a finance person called and left a brief message for me to call them and see if they could help me. I called them back, left a message with all information and contact info, and referenced the Gen Mgr. asking for an understanding of what I needed to do to get the refund ball rolling. No response, called back the next day, left message, no response, this happened for 4 days in a row. I then wrote the only person that was getting back to me, the Gen Mgr. and asked for the email address of the finance person, this was given, so I emailed all pertinent information, and with no response for several days, I researched myself and went to Chevy Corporate website, based on the limited data given me on these two protection plans (literally no brochure, or discussion), they were very helpful, but stated that this dealership does not use them, and it was probably a proprietary company(ies) for AutonNation. I finally tracked down two numbers to call, one I was able to cancel, the other was attached to the car for life, no refund. This took the better part of a month, of at least 30minutes to an hour a day to figure out, and in the end, I had to sleuth it out on my own time, when the dealer's finance guy, with just a simple email, or phone call, could have addressed this in five minutes. So, bottom line: Pros: Love my new Chevy EUV Bolt Cons: I have never experience such poor customer service, and ability to contact a real person (in 37 years of car buying. I know the fine print is where the devil lies, but the confusing closing on my car, and all the oddities of getting their computer to reflect the rebates and me out the door, muddied the waters. This said, just the fact that they slipped the two up sale items in after I verbally stated I did not want any such things, is at the lease disingenuous on the dealer's side (if not just a business practice that is crappy), but the fact that I couldn't get any support after the sale, at all, was downright galling. For $1400 bucks, they have lost a future sale from me ever, and anyone I talk to, will be told to go to Capitol or Henna (both who contacted me during, and after the sale with updates, etc. more then AutoNation did).

1.0

Go elsewhere

My purchasing experience was a little odd, due to the fact that AutoNation could not get the government tax credit figured out. Capitol Chevy and Henna had it figured out 24-48 hours earlier. I had to visit the dealership 2 additional times to complete the purchase. The sales person was fine, and did a good job ushering me through the beginning of the purchase, the problems started when I hit the finance department. They were a little confused, understandably, as to how to process the purchase of the Bolt EUV. I had to correct them on my educator reward (left it off), then I declined all up sale packages , then they sent/handed me off to another finance person. Unfortunately for me, the confusion on the tax credit, the confusion on the educator reward, the elongated purchasing window took my eye off two spread out line items they snuck in for $1400 dollars worth of dent protection and appearance protection. When I had a chance to look over the final contract, and noticed these two unrequested items, I called the dealership, and was sent on a loop of answering machines, with no response. I finally tracked down via my sales rep, the Gen. Manager, and discussed why these were on the contract, and could I have them refunded. He said they are standard on every sale. So I asked, you mean that you have to have these on every vehicle that rolls out the door, and they are not declinable? After a roundabout discussion, he admitted they were not mandatory, and he would talk to his finance people that very day to sort it out. Two days passed with no update, so emailed back as to the status, he said he was sorry, but would look into it again with finance, and have them call me back. Several more days passed, and again I emailed to the status. That afternoon a finance person called and left a brief message for me to call them and see if they could help me. I called them back, left a message with all information and contact info, and referenced the Gen Mgr. asking for an understanding of what I needed to do to get the refund ball rolling. No response, called back the next day, left message, no response, this happened for 4 days in a row. I then wrote the only person that was getting back to me, the Gen Mgr. and asked for the email address of the finance person, this was given, so I emailed all pertinent information, and with no response for several days, I researched myself and went to Chevy Corporate website, based on the limited data given me on these two protection plans (literally no brochure, or discussion), they were very helpful, but stated that this dealership does not use them, and it was probably a proprietary company(ies) for AutonNation. I finally tracked down two numbers to call, one I was able to cancel, the other was attached to the car for life, no refund. This took the better part of a month, of at least 30minutes to an hour a day to figure out, and in the end, I had to sleuth it out on my own time, when the dealer's finance guy, with just a simple email, or phone call, could have addressed this in five minutes. So, bottom line: Pros: Love my new Chevy EUV Bolt Cons: I have never experience such poor customer service, and ability to contact a real person (in 37 years of car buying. I know the fine print is where the devil lies, but the confusing closing on my car, and all the oddities of getting their computer to reflect the rebates and me out the door, muddied the waters. This said, just the fact that they slipped the two up sale items in after I verbally stated I did not want any such things, is at the lease disingenuous on the dealer's side (if not just a business practice that is crappy), but the fact that I couldn't get any support after the sale, at all, was downright galling. For $1400 bucks, they have lost a future sale from me ever, and anyone I talk to, will be told to go to Capitol or Henna (both who contacted me during, and after the sale with updates, etc. more then AutoNation did).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Show full review
5.0

New truck purchase

Jeremy did an awesome job! Very attentive no pressure sales very nice person

5.0

New truck purchase

Jeremy did an awesome job! Very attentive no pressure sales very nice person

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Randolph, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

Show full review
5.0

Well established dealership.

Well established dealership. Great selection of vehicles. The Sales rep connected us with the vehicle we wanted with no haggle price.

5.0

Well established dealership.

Well established dealership. Great selection of vehicles. The Sales rep connected us with the vehicle we wanted with no haggle price.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear you had such a positive experience with us, James! If you ever need help, just give us a call. Happy motoring!

Show full review
2.0

Buyer

Made the purchase on Friday and was told they would hold the paper work until Tuesday. Returned on Monday to make some changes and was told the paper work was already sent in to corporate. Pointed out that the power tailgate lift did not work and was told we would have to make an appointment to have the vehicle looked at. Finance manager was adamant that we purchase the vehicle protection plan.

2.0

Buyer

Made the purchase on Friday and was told they would hold the paper work until Tuesday. Returned on Monday to make some changes and was told the paper work was already sent in to corporate. Pointed out that the power tailgate lift did not work and was told we would have to make an appointment to have the vehicle looked at. Finance manager was adamant that we purchase the vehicle protection plan.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Dealer response

Hi Carol, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 309-0028, we hope to hear from you soon.

Show full review
See all 1006 reviews