AutoNation Chevrolet West Austin

My Sales guy Nisar was fantastic but he seemed to be the only one that was concerned with customer service. Got the car with 2 key fobs almost dead and had to pay to get new batteries put in. Bought a hybrid plugin - they didnt' even bother charging the car before giving it to me, even though it was being "Serviced" all day before i could take it over. During financing they didn't' offer me the gap insurance and it was 830 at night, i was fried and didn't think about it until later that night. Called first thing in the morning to get it added, nobody called me back (not shocked reading the reviews now). Had to call back in that afternoon when i had time again and was told that it was too late - they already got their money. Speaking with the Finance Director - he was very apologetic and stated that is something they are all required to ask during the finance process. he showed me the loan funded at 4:38 - so that would mean that had they called me back in the morning, this would have been a nonissue. he stated he was going to work on the issue and get back to me by noon the next day. Never called. Called in - didn't answer. Moral of the story - if you want people that care about the process from sales to completion - GO SOMEWHERE ELSE! They only care about getting paid and not talking to you again. They will tell you whatever it takes to get you out their door and then ignore you. Maybe if you are paying all cash it's ok - but other than that. STAY AWAY. I'm sorry i even got the warranty with them because now i have to go back to get the car serviced if anything breaks for the next three years and i'm sure they will mess that up to somehow.

Had a great experience with the sales team. Very courteous and respectful of my time. Will recommend them.

Service was amazing my rep Elvina made the whole process fantastic. Def will be using this dealership for future work.

sales department provided great support. finalized a price that was acceptable and kept me informed on progress

I worked with Jeremy Brumley to purchase a 2025 Z06. He kept me informed throughout the process, sending pictures and helping me choose the color. I received a fair offer for my trade, and Jeremy made sure there were no unnecessary additional miles put on the car when received by Autonation, allowing me to pick up the car in one day with only four miles on the odometer. He also provided some nice Z06 swag for free. Jeremy's personal touches made me feel like I was his only customer - very happy!

I recently worked with 2 sales persons at AutoNation West Austin, William Burgess and Stephan Vaughn to purchase a new 2024 Tahoe. Both of these guys did a terrific job of assisting me through the sales process and helping to find the right vehicle to meet the needs of our family.

Knowledgeable, friendly, and interested-in-what-we-were-there-for staff.They made selling our car easy.

Jonathan was great to work with. We had issues with Jeremy Brumley we he mis represented several things in discussions with my wife

Initial Was very high-pressure. However, when I went in I specifically asked for someone else, and Patrick was excellent. My biggest complaint is the two hours or so I had to wait to get into the finance department. Although the finance manager was very nice, the dealership was poorly prepared to handle the people who are waiting to get into the finance department. I would've expected that they would've been better prepared knowing it was the last day of the month.

Uncooperative. Bad. Stay away from go at all costs go to another dealer bad bad bad