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AutoNation Ford Gulf Freeway

(1,735 reviews)
Visit AutoNation Ford Gulf Freeway
Sales hours:
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
New (877) 242-7057 (877) 242-7057
Used (866) 283-7523 (866) 283-7523
Service (800) 836-0373 (800) 836-0373

Inventory

See all 596 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since December 2010.
We make it easy - we'll buy your car with a check that you can deposit the same day our pre-owned vehicles come with a 5-day return policy and we'll even sanitize your vehicle so you can buy and service safely. Now that's easy. Schedule an appointment today!

Money-Back Guarantee is valid for 5 days or 250 miles whichever comes first. See store for complete guarantee warranty and service contract details.

Reviews

(1,735 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Gulf Freeway from DealerRater.

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My boyfriend and I found a truck at Excellence auto

My boyfriend and I found a truck at Excellence auto nation and we loved it. The guy helping us, Jose and Nick G was very helpful and extremely patient while we got everything together.

My boyfriend and I found a truck at Excellence auto

My boyfriend and I found a truck at Excellence auto nation and we loved it. The guy helping us, Jose and Nick G was very helpful and extremely patient while we got everything together.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Was by far the best experience in buying a vehicle.

Was by far the best experience in buying a vehicle. Salesman is very knowledgeable and cared about his customers needs. If you are in the market to buy a new vehicle go see Devin Lee he is highly recommended!

Was by far the best experience in buying a vehicle.

Was by far the best experience in buying a vehicle. Salesman is very knowledgeable and cared about his customers needs. If you are in the market to buy a new vehicle go see Devin Lee he is highly recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The dealership agreed to give me rubber mats for free

The dealership agreed to give me rubber mats for free with my explorer purchase. After I bought the car, they provided only rubber mats for the first two rows, not the third row as previously agreed. Richard Salas said he would provide the rubber mats for the third row only if I filled out this survey with 5 star review. Very unethical and manipulative sales practice. Will never work with this dealership again. Did not follow through with agreement to provide rubber mats for full car.

The dealership agreed to give me rubber mats for free

The dealership agreed to give me rubber mats for free with my explorer purchase. After I bought the car, they provided only rubber mats for the first two rows, not the third row as previously agreed. Richard Salas said he would provide the rubber mats for the third row only if I filled out this survey with 5 star review. Very unethical and manipulative sales practice. Will never work with this dealership again. Did not follow through with agreement to provide rubber mats for full car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2089 -- we hope to hear from you soon.

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Devon Lee is my guy, ask for him if you need a Ford.

Devon Lee is my guy, ask for him if you need a Ford. He even stayed after hours to accommodate me. Very quick and knowledgeable.

Devon Lee is my guy, ask for him if you need a Ford.

Devon Lee is my guy, ask for him if you need a Ford. He even stayed after hours to accommodate me. Very quick and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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James Lashley made the entire process of buying a

James Lashley made the entire process of buying a pre-owned F150 truck seamless. Professional, knowledgeable and all around great experience. Would highly recommend this dealership & James to anyone wanting to purchase a new or pre owned Ford for the best deal and excellent service.

James Lashley made the entire process of buying a

James Lashley made the entire process of buying a pre-owned F150 truck seamless. Professional, knowledgeable and all around great experience. Would highly recommend this dealership & James to anyone wanting to purchase a new or pre owned Ford for the best deal and excellent service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi, thank you so much for your positive comments about AutoNation Ford Gulf Freeway! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!

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AutoNation Gulf Freeway has been my Dealership for the

AutoNation Gulf Freeway has been my Dealership for the past 5 years and I get the absolute best Service there. The Staff in the Service Department does a Fantastic job at servicing all of my vehicles and they are Very Professional in their handling of Customers. They keep you very informed of the progress of the work being done and also offer advice on repairs that they may come across that could be a potential problem and needs addressing. Hate off to the Service Team at AutoNation Gulf Freeway!!

AutoNation Gulf Freeway has been my Dealership for the

AutoNation Gulf Freeway has been my Dealership for the past 5 years and I get the absolute best Service there. The Staff in the Service Department does a Fantastic job at servicing all of my vehicles and they are Very Professional in their handling of Customers. They keep you very informed of the progress of the work being done and also offer advice on repairs that they may come across that could be a potential problem and needs addressing. Hate off to the Service Team at AutoNation Gulf Freeway!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

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Great customer service sales rep was amazing.

Great customer service sales rep was amazing. Quick and easy no hassle straight foward thank you ford

Great customer service sales rep was amazing.

Great customer service sales rep was amazing. Quick and easy no hassle straight foward thank you ford

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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I bought a lowered f150 xl and the fenders hit when I hit

I bought a lowered f150 xl and the fenders hit when I hit a dip or a bump and no one wants to resolve the problem they basically saying I can’t have anything in the bed of the truck

I bought a lowered f150 xl and the fenders hit when I hit

I bought a lowered f150 xl and the fenders hit when I hit a dip or a bump and no one wants to resolve the problem they basically saying I can’t have anything in the bed of the truck

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we truly appreciate your honest feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.

Consumer response

I can speak to anyone besides Richard they can call me @ 713-516-0604 thanks

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Quick and efficient sales process.

Quick and efficient sales process. Honest and transparent. Took the time to ensure we got a fair deal.

Quick and efficient sales process.

Quick and efficient sales process. Honest and transparent. Took the time to ensure we got a fair deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

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I’ve purchased a lot of cars in my days and this was my

I’ve purchased a lot of cars in my days and this was my most pleasant experience ever. James and Hunter were both GREAT. Extremely knowledgeable and patient with me. When I signed the papers, they would’ve spend all day showing me all I needed to know if I had wanted them to. After care, top notch. Had to bring my truck in for the bed liner and he promised to have a car waiting for me and he was at the car when I drove up, took my license and insurance copies and I was on my way. Very satisfied customer here!

I’ve purchased a lot of cars in my days and this was my

I’ve purchased a lot of cars in my days and this was my most pleasant experience ever. James and Hunter were both GREAT. Extremely knowledgeable and patient with me. When I signed the papers, they would’ve spend all day showing me all I needed to know if I had wanted them to. After care, top notch. Had to bring my truck in for the bed liner and he promised to have a car waiting for me and he was at the car when I drove up, took my license and insurance copies and I was on my way. Very satisfied customer here!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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