AutoNation Ford Gulf Freeway

When I contacted the dealership, instead of taking responsibility for selling me a vehicle with dangerously worn tires, I was told that I should have simply turned around when I saw the tire-pressure light. I had already left the dealership and was on the road. I had to safely get myself off the road. Telling me afterward that I should have turned around does not change the fact that the vehicle was sold to me with tires that a tire professional said should not have been driven on. I really liked the vehicle, so I initially chalked the tires up to a maintenance issue and decided to move forward. Unfortunately, the taillight issue became another problem. When I brought the vehicle back, they had ordered the wrong replacement light. After additional time, they did give me a loaner and eventually replaced the light. However, the malfunction warning remained on the dashboard. When I picked up the vehicle, I did not even leave the dealership. I immediately contacted the salesperson and asked him to come outside and look at the warning on the dash. I specifically asked whether the system needed to be reset or what the remaining malfunction meant. Instead of getting a clear answer, I was given a runaround. I returned the following week expecting the dealership to address the issue they had already agreed to fix. At that point, I was told that the malfunction supposedly had not been present and that there was no record of it on the Carfax. The problem with that explanation is that I have photographs from when the vehicle was advertised showing the “Check Right Brake Lamp” warning, as well as photographs of the malfunction warning on the dashboard. I was then reminded that the dealership’s return policy was only five days/250 miles. Of course, the problems I am dealing with did not conveniently fall within that window. At this point, I simply asked for my money back. I understand that I purchased a used vehicle, and I did not expect a brand-new car. I expected honesty, transparency, and accountability regarding known problems. There is a major difference between buying a used vehicle and being sold a vehicle with significant safety and maintenance issues while being assured that known problems would be repaired. I gave this dealership multiple opportunities to make things right. Instead, I encountered excuses, changing explanations, and a lack of accountability. The vehicle may have been what I wanted, but the way I was treated as a Black woman and the way the dealership handled the problems after the sale were unacceptable.

**Extremely Disappointing Experience — Multiple Red Flags and Unacceptable Treatment** I purchased a used vehicle from this dealership less than two weeks ago, and unfortunately, my experience has been one red flag after another. I am a **Black woman**, and from the moment I walked into this dealership, I felt that I was not being treated with the same level of respect or attention that I would expect as a customer making a significant purchase.The salesperson Travis Beaver was standoffish, wasn’t eager to help, and seemed to make assumptions about me and what I could afford. When I told him I was not trading in a vehicle and intended to keep my vehicle, he did not seem convinced that I could afford the purchase. That attitude changed significantly after my credit was run. I have an **850\+ credit score**, and when he came back, he said, **“Oh, you’re a bullet,”referring to my credit. That interaction was extremely telling to me. I should not have to prove my financial worthiness to receive basic respect and professional customer service. I also asked where the women were in the dealership. Later, I asked the finance representative whether any women worked there. His response was absolutely unacceptable. He told me that he **does not hire women because they are “too much of a headache,” cause too much chaos in the workplace, and always have an advantage over a man simply because they are women\.**excuse sir say way? As a **Black woman**, hearing a male finance manager make statements like this while I was sitting there purchasing a vehicle was extremely offensive and concerning. There were also inappropriate personal questions asked about the relationship between myself and my companion, including whether we were brother and sister or husband and wife. My companion told him that our relationship was irrelevant to the transaction. It was an unnecessary and inappropriate line of questioning. The Vehicle Issues Started Immediately Before purchasing the vehicle, I was already asking questions about its condition. I specifically asked the salesperson **whether the vehicle would even pass inspection. His response was to tell me that **Harris County does not do safety inspections and only does emissions testing.** That response did absolutely nothing to give me confidence in the condition of the vehicle. In fact, given everything that happened afterward, it makes the situation even more concerning to me. I specifically asked about the vehicle’s ability to pass inspection because I wanted to know whether there were safety or mechanical issues.Instead of addressing the condition of the vehicle, I was given an explanation about what Harris County does and does not inspect. Considering that I subsequently discovered three bad tires, including a tire with zero tread, a faulty taillight, and an ongoing malfunction warning, this conversation stands out to me as another major red flag. When I pointed out damage to the taillight, the salesperson initially responded,“It’s a used vehicle.You can’t expect us to fix everything.After I brought the sales manager into the conversation, the manager acknowledged the issue and said it was an oversight because they had only had the vehicle for a couple of days. He assured me they would fix it. The vehicle was also displaying “Check Right Tail Lamp”and a malfunction warning.I specifically pointed this out before purchasing the vehicle.I was told they would take care of it, and I was given an IOU documenting that commitment. Then, on the drive home from the dealership, I had a flat tire. The tire pressure light had been on when I left, and the pressure continued dropping\. After safely getting off the road, I contacted the dealership\. I took the vehicle to a tire shop, where I was told that one tire had **zero tread and should not have been driven on**, and that the vehicle had **three bad tires

I had a great experience getting my oil changed. Alfonso was the representative who helped me, and he provided excellent customer service from start to finish. He was very friendly, helpful, and professional, and made the whole process easy and stress-free. I really appreciate the great service he provided. Thank you, Alfonso!

They did good, ask for Travis and he'll take care of you. He is the best

It was great as always, I never have an issue. But sometimes it take long even with an appointment . That?s the only thing. But every thing else is good

I had a great experience getting my oil changed. Alfonso was the representative who helped me, and he provided excellent customer service from start to finish. He was very friendly, helpful, and professional, and made the whole process easy and stress-free. I really appreciate the great service he provided. Thank you, Alfonso!

A smooth process. We came in and explained what we want and what we were looking for and they worked with us. Very easy!

Devin Savoy made the whole process quick, easy, and painless. Will highly recommend him to any and everyone looking for a new vehicle.

I feel there is the need of better communication between the customer and finance department on all the additional warranties and cost

I would give Ford Autonation Katy a 0 out of 5 stars if I could. My 71 year old father has been without a car for 1 month and the manager Don or the service rep Dave could not give him an answer about his car. He has full warranty coverage and can get a rental if they submit the paperwork. However they will not submit it. I am really disturbed at how they are treating and abusing the elderly. - Melissa