Reviews
My boyfriend and I found a truck at Excellence auto
My boyfriend and I found a truck at Excellence auto nation and we loved it. The guy helping us, Jose and Nick G was very helpful and extremely patient while we got everything together.
My boyfriend and I found a truck at Excellence auto
My boyfriend and I found a truck at Excellence auto nation and we loved it. The guy helping us, Jose and Nick G was very helpful and extremely patient while we got everything together.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Was by far the best experience in buying a vehicle.
Was by far the best experience in buying a vehicle. Salesman is very knowledgeable and cared about his customers needs. If you are in the market to buy a new vehicle go see Devin Lee he is highly recommended!
Was by far the best experience in buying a vehicle.
Was by far the best experience in buying a vehicle. Salesman is very knowledgeable and cared about his customers needs. If you are in the market to buy a new vehicle go see Devin Lee he is highly recommended!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
The dealership agreed to give me rubber mats for free
The dealership agreed to give me rubber mats for free with my explorer purchase. After I bought the car, they provided only rubber mats for the first two rows, not the third row as previously agreed. Richard Salas said he would provide the rubber mats for the third row only if I filled out this survey with 5 star review. Very unethical and manipulative sales practice. Will never work with this dealership again. Did not follow through with agreement to provide rubber mats for full car.
The dealership agreed to give me rubber mats for free
The dealership agreed to give me rubber mats for free with my explorer purchase. After I bought the car, they provided only rubber mats for the first two rows, not the third row as previously agreed. Richard Salas said he would provide the rubber mats for the third row only if I filled out this survey with 5 star review. Very unethical and manipulative sales practice. Will never work with this dealership again. Did not follow through with agreement to provide rubber mats for full car.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for bringing this matter to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (713) 489-2089 -- we hope to hear from you soon.
Devon Lee is my guy, ask for him if you need a Ford.
Devon Lee is my guy, ask for him if you need a Ford. He even stayed after hours to accommodate me. Very quick and knowledgeable.
Devon Lee is my guy, ask for him if you need a Ford.
Devon Lee is my guy, ask for him if you need a Ford. He even stayed after hours to accommodate me. Very quick and knowledgeable.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we really appreciate your positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
James Lashley made the entire process of buying a
James Lashley made the entire process of buying a pre-owned F150 truck seamless. Professional, knowledgeable and all around great experience. Would highly recommend this dealership & James to anyone wanting to purchase a new or pre owned Ford for the best deal and excellent service.
James Lashley made the entire process of buying a
James Lashley made the entire process of buying a pre-owned F150 truck seamless. Professional, knowledgeable and all around great experience. Would highly recommend this dealership & James to anyone wanting to purchase a new or pre owned Ford for the best deal and excellent service.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you so much for your positive comments about AutoNation Ford Gulf Freeway! Your recommendation means so much to us and we're so happy to have earned it. Have a great day!
AutoNation Gulf Freeway has been my Dealership for the
AutoNation Gulf Freeway has been my Dealership for the past 5 years and I get the absolute best Service there. The Staff in the Service Department does a Fantastic job at servicing all of my vehicles and they are Very Professional in their handling of Customers. They keep you very informed of the progress of the work being done and also offer advice on repairs that they may come across that could be a potential problem and needs addressing. Hate off to the Service Team at AutoNation Gulf Freeway!!
AutoNation Gulf Freeway has been my Dealership for the
AutoNation Gulf Freeway has been my Dealership for the past 5 years and I get the absolute best Service there. The Staff in the Service Department does a Fantastic job at servicing all of my vehicles and they are Very Professional in their handling of Customers. They keep you very informed of the progress of the work being done and also offer advice on repairs that they may come across that could be a potential problem and needs addressing. Hate off to the Service Team at AutoNation Gulf Freeway!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great customer service sales rep was amazing.
Great customer service sales rep was amazing. Quick and easy no hassle straight foward thank you ford
Great customer service sales rep was amazing.
Great customer service sales rep was amazing. Quick and easy no hassle straight foward thank you ford
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
I bought a lowered f150 xl and the fenders hit when I hit
I bought a lowered f150 xl and the fenders hit when I hit a dip or a bump and no one wants to resolve the problem they basically saying I can’t have anything in the bed of the truck
I bought a lowered f150 xl and the fenders hit when I hit
I bought a lowered f150 xl and the fenders hit when I hit a dip or a bump and no one wants to resolve the problem they basically saying I can’t have anything in the bed of the truck
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hi, we truly appreciate your honest feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (713) 489-2089. We hope to hear from you.
I can speak to anyone besides Richard they can call me @ 713-516-0604 thanks
Quick and efficient sales process.
Quick and efficient sales process. Honest and transparent. Took the time to ensure we got a fair deal.
Quick and efficient sales process.
Quick and efficient sales process. Honest and transparent. Took the time to ensure we got a fair deal.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
I’ve purchased a lot of cars in my days and this was my
I’ve purchased a lot of cars in my days and this was my most pleasant experience ever. James and Hunter were both GREAT. Extremely knowledgeable and patient with me. When I signed the papers, they would’ve spend all day showing me all I needed to know if I had wanted them to. After care, top notch. Had to bring my truck in for the bed liner and he promised to have a car waiting for me and he was at the car when I drove up, took my license and insurance copies and I was on my way. Very satisfied customer here!
I’ve purchased a lot of cars in my days and this was my
I’ve purchased a lot of cars in my days and this was my most pleasant experience ever. James and Hunter were both GREAT. Extremely knowledgeable and patient with me. When I signed the papers, they would’ve spend all day showing me all I needed to know if I had wanted them to. After care, top notch. Had to bring my truck in for the bed liner and he promised to have a car waiting for me and he was at the car when I drove up, took my license and insurance copies and I was on my way. Very satisfied customer here!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car