Reviews
A smooth process. We came in and explained what we want and what we were looking for and they worked with us. Very easy!
A smooth process. We came in and explained what we want and what we were looking for and they worked with us. Very easy!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Devin Savoy made the whole process quick, easy, and painless. Will highly recommend him to any and everyone looking for a new vehicle.
Devin Savoy made the whole process quick, easy, and painless. Will highly recommend him to any and everyone looking for a new vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
I feel there is the need of better communication between the customer and finance department on all the additional warranties and cost
I feel there is the need of better communication between the customer and finance department on all the additional warranties and cost
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
Hi Kubmendoza, thank you for bringing this matter to our attention. If you would be willing to give us another chance in the future, please reach out to our General Manager at (713) 489-2089. We would appreciate the chance to turn your experience around.
I would give Ford Autonation Katy a 0 out of 5 stars if I could. My 71 year old father has been without a car for 1 month and the manager Don or the service rep Dave could not give him an answer about his car. He has full warranty coverage and can get a rental if they submit the paperwork. However they will not submit it. I am really disturbed at how they are treating and abusing the elderly. - Melissa
I would give Ford Autonation Katy a 0 out of 5 stars if I could. My 71 year old father has been without a car for 1 month and the manager Don or the service rep Dave could not give him an answer about his car. He has full warranty coverage and can get a rental if they submit the paperwork. However they will not submit it. I am really disturbed at how they are treating and abusing the elderly. - Melissa
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Mel, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to [email protected]
Excellent service! I worked with Alfonso, who was quick and efficient. Thank you, Alfonso, for a great experience!
Excellent service! I worked with Alfonso, who was quick and efficient. Thank you, Alfonso, for a great experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Excellent overall experience. Professional, courteous and efficient salesperson and financial staff. Process was smooth and quick. Will return
Excellent overall experience. Professional, courteous and efficient salesperson and financial staff. Process was smooth and quick. Will return
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Good experience. Met my expectations. They Responded quickly and answered my questions promptly. Very satisfied
Good experience. Met my expectations. They Responded quickly and answered my questions promptly. Very satisfied
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Ford autonation always provided the best customer service. Also they have what you looking for if they don’t have it they find it for you.
Ford autonation always provided the best customer service. Also they have what you looking for if they don’t have it they find it for you.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mayra, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
GREAT Staff everyone was very helpful in the whole process FROM THE BEGINNING TO THE END
GREAT Staff everyone was very helpful in the whole process FROM THE BEGINNING TO THE END
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hello Mark, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Great experience with Myles. No problems with Finance and car is exactly as expected. Great deal!
Great experience with Myles. No problems with Finance and car is exactly as expected. Great deal!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.