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AutoNation Ford Gulf Freeway

(1,767 reviews)
Visit AutoNation Ford Gulf Freeway
Sales hours: 9:00am to 9:00pm
View all hours
Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–9:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–9:00pm
Saturday 9:00am–9:00pm
Sunday Closed
New (877) 242-7057 (877) 242-7057
Used (866) 283-7523 (866) 283-7523
Service (800) 836-0373 (800) 836-0373

Reviews

(1,767 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Gulf Freeway from DealerRater.

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Salesman was very knowledgeable and patient.

Salesman was very knowledgeable and patient. Good At his job. Friendly and personable. Only issue was I wanted 5 year payment plan only got 4 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jean, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Drive safe, and we'll see you on the road.

Bought a 2020 Mustang back in June.

Bought a 2020 Mustang back in June. Salesman was good and helpful for sale. Problem with tire from start, blamed it on me. 5 weeks later check engine light comes on. In the shop now waiting on what is wrong. Called General Manager Matt Stevens. Left a voicemail sharing issues and asking for a return call. Nothing. Sent a letter to him and service manager. Nothing. Another dealership where they will take your money and nothing after the sale. Extremely disappointed. Was really hoping I had found a new salesman and dealership. And so many wonder why so many hate buying cars. Not much has changed over the years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Dealer response

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Desde que llegamos , el vendedor salvador rubio ya estaba

Desde que llegamos , el vendedor salvador rubio ya estaba afuera esperando para atendernos , muy amable todo el tiempo y con muchísima paciencia nos mostró nuestras tarifas antes de correr mi crédito y me enseñó varios carros para saber cual me gustaba y encontré el carro que esperaba a un precio muy bueno

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hola José, agradecemos que te hayas tomado el tiempo de dejarnos tus comentarios. No dudes en llamarnos si necesitas algo. ¡Cuídate en la carretera!

From both sales and service, I have always been

From both sales and service, I have always been completely satisfied! I just had the Ford mobile service come to my house for the first time last week and maintenance my Expedition, and it was a complete game changer for me! SO convenient, I couldn't be happier! I always receive top notch service at Autonation Ford Gulf Freeway.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

This was a seamless experience, and Jose was very helpful

This was a seamless experience, and Jose was very helpful throughout the process. I left happy with a new car, and will very likely use them for my next car purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tristan, we are very happy we could provide you with a positive experience! Thank you so much for being one of our valued guests and we look forward to your next visit!

I normally have a good experience here but this last time

I normally have a good experience here but this last time was a rough. I took my company vehilcle in for a routine oil change and when I drove it after there was an odd noise so I took it back to them. I got a call saying that the egine needed to be replaced through no fault of mine but do to an improper oil change. I still do not have my truck even after 2 months and when I asked for them to look other issues when they had it and if they had there reply was they have not. I was not happy with that response. I was happy that they accepted responsibilty for the oil change and the damage to the engine just not happy with the lack of attention and the delays on the repair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Pete, thank you for leaving this detailed feedback about your experience with our dealership. If you'd like, please contact our General Manager at (713) 489-2089. We'd appreciate the chance to make your experience a positive one.

Great Customer service, the overall time to get out the

Great Customer service, the overall time to get out the door was super fast! Recommended!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Great customer service!

Great customer service! Got my dream car with no issues, could not be happier! Devin is GREAT!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, our Staff is dedicated to providing all our guests with outstanding customer service. Don't hesitate to call us if you ever need anything. Be safe on the road!

This was my second vehicle purchase from Autonation.

This was my second vehicle purchase from Autonation. The buying process and sales team are very experienced and knowledgeable. I believe my trade was fairly evaluated and the new vehicle price was very competitive,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are pleased to hear you had such a positive experience with us, Jack! Don't hesitate to call us if you ever need anything. Be safe on the road!

Excellent customer service, friendly staff and great

Excellent customer service, friendly staff and great communication with customers. Highly recommend. Thank for the exceptional service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We are pleased to hear you had such a positive experience with us, Elias! If you ever need help, just give us a call. Happy motoring!