AutoNation Toyota Gulf Freeway

Excellent customer service every body is friendly and ready to assist you;the facilities are excellent service was done in a reasonable amount of time... I really recommend this dealer to any one.

Worst dealership experience I have ever had. I would not buy another vehicle or even have mine serviced at this dealership if someone paid me to.

I just bought my gently used, impeccably maintained Toyota from this dealership and it's the only place I plan to buy from in the future. This was the... first time I've ever bought a used vehicle and come out with such peace of mind and feeling great about my purchase. Despite being years old, my car's interior looks brand new and the exterior almost so. Doug, Cesar, and Vince worked great as a team to get us into our car on the same day. Doug was great about answering my questions in the way I needed, by email rather than phone. The paperwork was meticulous prepared and transparent. And, I might add, being a used-car buyer, my son and I were treated like just as high of a priority as if we were purchasing a higher-end new vehicle -- how refreshing! All that and a full tank of gas, too, and free oil changes for the life of the vehicle. Save yourself a lot of hassle and visit AutoNation Toyota Scion. (Wish I'd gone there first.) It was a totally positive experience in purchasing a car!

It took close to 3 hours to have the passenger's air bag replaced

My visit was good. The person who handled my car his name is Omar. very friendly guy answered all my questions. I WAS VERY Satisfied with my service.

I made an appointment for the regular tire maintenance. My appointment was first thing in the morning. When I arrived no one was waiting. I was told... my service should be "a few moments". I left 2 hours later. I was late for my appointments.

Excellent customer service Felipe the service managers is always very polite and keeps me informed of what my car needs in a timely manner

I have gone to several Toyota dealerships around Houston and this is the first one where the customer service rep took to long to ?walk with through? all... features of my vehicle and tell me what?s wrong with my car. I came in for an oil change. You all should probe to see if I needed to be talked to about other repairs before showing me alignment, fluid levels, etc. all of that preliminary stuff is a waste of time. I know what I need. I have my own mechanic that won?t up charge or ?find issues? with my car. Cost of oil change wasn?t even discussed before I approved the oil change. That?s more practical, to discuss how much the change will be since I was surprised to see it more expensive than when I had it changed in January at T. McGill. The service rep. Gave me misinformation about cost breakdown when asked why the price is different from last six months ago. Labor cost is ridiculous, too. I spoke to another car center and it will cost me half the price, 60 dollars, as oppose to 100 at your center. So, educating me on my vehicle, after I explicitly told the Rep. What I needed and was hurrying for them to do it, up sale, misinformation, and rude checkout was my experience. Will not return.

Service is excellent. A Ani the service advisor is excellent she always make sure you are satisfied with the service, she always explains everything and... make sure you have your vehicle a soon as possible. In the other hand the dealership new vehicle Is a F its a horrible experience. I had purchased many vehicles from this dealership for about 20 years or so, BUT since 8 years ago they become worst and worst. In the last vehicle puts chase They Change my email so, I was not able to review the purchase. Be aware do not buy any vehicles from this dealership because you will be regret I?m sure is other dealerships that will give you a better customer satisfaction.

This place is a joke. Look at the reviews everywhere else. Its obvious the employees and family put bogus ones up. My experience with these jackwagons... is terrible. The sales staff is useless, I went elsewhere in Houston and got a way better deal than these guys tried to bend me over for. I cant stand buying a car because if sales jerks and there tactics that everyone knows about, this place is full of them. Do yourself a favor and dont bother going here