Reviews
Ignores customer once cash hS changed on new car.
Ignores customer once cash hS changed on new car. It came with damage underneath that I knew nothing about or I would not have bought at this dealership. Service writer at 6 months tucked. The year service dealer was mediocre. They didn't even wash my car after servicing it!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (713) 489-2097 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Treat your customers with respect. Don't laugh and blow them off when they have concerns.
Terrible experience.
Terrible experience. My car has been having mechanical issues since I’ve purchased it. I’m currently without it because it wasn’t properly inspected. The expectation when buying a car is that it works, especially with only 20k miles on it. Finance manager Steve tried to stare me down and intimidate me AGAIN. He’s a racist and shouldn’t be around people.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, we are deeply disappointed by your experience at AutoNation Toyota Gulf Freeway. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (713) 489-2097 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Came over here to buy a vehicle for my son.
Came over here to buy a vehicle for my son. Mr Aziz helped me out to buy the vehicle. He is awesome and very honest. I highly recommend him. I was completely impressed with this dealership professionalism and customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Upon arrival we were greeted by friendly professional who
Upon arrival we were greeted by friendly professional who inquired on our needs and proceeded to work towards that goal. He did not waste our time showing us vehicles out of our price range or below our expectations. This made the process less stressful and ultimately led to one of the reasons why we chose to purchase from AutoNation.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy to hear you had a positive experience with our team! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great car buying experience!
Quick and easy credit application. Great managers and salesperson. Very satisfied with my payment and terms. Would buy from Autonation again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Martha, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
A great experience
A wonderful experience, everyone was so nice. Branden was super helpful and great to buy from, 5 stars! Thanks for everything
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Katrina, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Excellent Service
I purchased my new Toyota Camry at AutoNation in Houston. It was an easy buying experience. Our salesman and our financial adviser were both great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Aziz was my salesman.
Aziz was my salesman. He took great care of me and was very professional. He put me in the car I wanted with no issues. Was in and out in record time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Finding my right car was easy at this dealership and the
Finding my right car was easy at this dealership and the staff were amazing , made my whole process very easy. I will be a forever customer .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, it means so much to us that you chose our dealership! We look forward to your next visit! Take care!
Very helpful and respectful of everything and my time.
Very helpful and respectful of everything and my time. I had a great experience overall.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!