AutoNation Ford Katy

Lon Pedersen and the team at Autonation Ford Katy were great! They found the truck I wanted at the agreed upon price. The process was quick and easy.... In and out in about hour! Go see these guys when you're in the market for a new Ford.

They were friendly and responsive. They explained the issues that were wrong with my car.

Found a truck we liked via their website. We drove an hour to get there and test drove the truck. We liked it but there was a knocking noise coming fr...om the driver rear suspension. We told the salesman we like the truck and if they could fix that we will buy the truck. He said he would get the macanics to look at it and let us know but we needed to reserve the truck so knowone else could buy it in the mean time. He called the next day and said it was fixable and the truck would be ready on Saturday but we weren’t able to make the hour drive on Saturday and we were told “ no problem your reservation doesn’t expire until Sunday and you can pick the truck up on Monday.” Come Monday morning we call to let them know we out on our way to pick up the truck. That’s when the salesman told us they sold the truck to someone else that previous Saturday. WHAT!!!! You told us “no problem we could pick up the truck on Monday.” We’re sorry is all they could offer us. We found a similar truck that was about $4000 out of our price range and asked if the could sale us that one for the same price as the first truck. The said NO all we can do is say we are sorry.