Reviews
Service Review
I cannot give 5 stars because they delivered my car to me filthy.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback about your recent experience with us. If you have any questions or concerns you would like to further discuss, please give us a call at your earliest convenience so that we can assist you. We look forward to speaking with you.
Review
Jason Mendoza was an excellent advisor who explained the repairs my vehicle needed throughly.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rennice, thank you for your positive review. We're happy Jason was able to help you out! Feel free to stop by if you ever need any more help.
Great Service Advisor and Technician!!!
I keep my BMW M4 because I love my car but I LOVE MY Technician and Service Advisor more.. I have worked with them since 2015 and couldn?t be happier with them or MY CAR??
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Margo, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Houston North. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
Stuart?s X4
5 star experience as usual. I have used salesman Mark Toups for more than 20 years.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stuart, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Houston North. If there is anything more we can do for you, please don?t hesitate to reach out. Come back and see us any time! Take care!
BMW North Houston
Awesome experience Loaner car was nice. Very professional
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Michael, it is great to read such wonderful comments about your recent experience with us!
335XI gasket leak
Chien Nan did a great job communicating and getting a reasonable price for the work performed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Arjin, thank you for your positive review. We're happy to have been of service to you.
Mr Joe Kirk
Great service from the staff and customer service that was tops. Nothing but great reviews for this dealership
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Joe, we're happy you found our staff to be so supportive during your experience here at BMW of Houston North.
Service on my 2018 BMW 540i
I scheduled service online for my 540i; promptly received a email confirmation. I needed a brake fluid change, oil change and wheel alignment. Upon arrival at the dealership at 8:30am, I was promply greeted by an attendant and then by my service advisor, Cassey. I explained to her that I was pressed for time, needed the work to be done within a 3 hour timeframe. She said she would impress this upon the service tech assigned to work on my car. The work was done well within my timeframe and Cassey kept me informed of progress on my car while I waited in the lounge. Check out was also quick. This is the best service experience I've had at BMW in awhile.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Doug, we're happy you found our staff to be so supportive during your experience here at BMW of Houston North.
Tire alignment
Took 2 and 1/2 hours for what was supposed to be 1 and 1/2 hours job. But the hot chocolate was great, and the waiting area was very comfortable.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for taking the time to share your feedback with us.
Beyond my expectations
I found a car I wanted online. I was honestly not looking to purchase the same day. Once I arrived they had the car ready for me to view and at that exact moment I knew i would probably take it home. The costumer service I received is what sealed the deal for me to make the purchase. The salesman was very knowledgeable with the car features and explained them very well. He was very easy to communicate with a has great people skills. The Financial employee was just as great. She made it really simple for me to understand everything and really worked with me to make this deal happen and drive the car home that night.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Brandi, we're happy you found our staff to be so supportive during your experience here at BMW of Houston North. We look forward to your next visit! Take care!