The worst experience I've ever had purchasing a vehicle Liars, classless. More like a buy here pay here. Don't visit. Trust me. They have no idea what they are doing.
I'm sorry you had a bad experience. We strive to make our customers feel like family and have a great buying experience. If there is ever anything I can do to help please don't hesitate to call. David Simoni General Manager Orlando MINI 407-835-2727
The best help EVER, very friendly and it was quick and easy! It’s the second car I bought from them and highly recommend this wonderful dealership !!!
Hi Mathalie, We are happy you had such a great experience here. David Simoni General Manager Orlando MINI 407-835-2727
Got my dream car at Mini Orlando
I was looking for a new mini when I found the best deal around at Mini Orlando. Negotiations where all done over the phone and email. The next day I was able to pick up my new ride. No problems no hassles. Excellent sales team Thank you Mini Orlando
I'm glad you had a fun time here. Automobile shopping should be fun and easy. David Simoni General Manager Orlando MINI 407-835-2727
Alma's Mini Transaction
Salesperson was professional, efficient, explained everything in detail and overall was very positive. Thank you very much for your service. I'm sure i will enjoy my new car.
Thanks for your comments. We love it when our customers are happy. David Simoni General Manager Orlando MINI 407-835-2727
Great attitudes and help
Our saleswoman, Elizabeth, was wonderful. She reached out to find what times worked for us and was very accommodating. She was also able to answer any questions we had in a very timely manner. We were always treated with respect and patience from everyone there and ended up financing with them because the sales manager was so helpful. Overall had a great experience.
Great attitudes do help. We strive to always had a good time David Simoni General Manager Orlando MINI 407-835-2727ith our customers.
Fantastic customer service !
First time shopping at Mini but definitely plan to continue purchasing my vehicles from here! I received fantastic customer service throughout the whole process starting out with such an exceptional sales rep Elizabeth Ferguson. She really took the time to assist me in finding the perfect vehicle that suited my needs. If you’re looking into buying a new vehicle I highly recommend her!
Thanks Melissa, We appreciate it. David Simoni General Manager Orlando MINI 407-835-2727
Parts department very shady
Parts department sold fraudulent parts and then stole my parts and receipt. I bought a trunk latch for my mini here while i was getting an oil change in November. Then I stupidly failed to put in on until 2 months later at which time I discovered it was the wrong part (even though i gave them my VIN number). Ok no problem but since the dealership is an hour away i waited until my next oil change to talk to them about it (and of course forgot to bring it with me). The service writer was cery helpful and pulled the parts guy (who sold it to me out) and we talked about it and the parts man said he would trade it out with the right part even tho i threw out the box, great I thought, good customer service...wrong. So on my next oil change (today) i took the part and the original receipt with me and talked to my same service writer (who remembered the whole thing). But apparently the parts guy didn’t remember any of that. So I explained it to him (totally being nice especially since he was doing me a favor for auch a late return) and he completely changed his tune from our last conversation and then said “thats not their part” he took it into the back room for a few minutes then came out and said they never sold me that part and that it was not even made by mini cooper??? I told him well thats what came out of the box you sold me and he said no the part number on my receipt is the right one (basically implying im trying to defraud him somehow because I apparently have a ton parts layong around that i like exchanging for mini parts??). So when I explained all that he said just said no but ill sell you a new one, which i had to do because again mines broken. And then he said well you can maybe sell it online in a mini forum or something. And im thinking, if im gonna sell it in a mini forum then its because it “is” a part for a mini then?? Also i looked around at the old minis out back and thats what it is for (identical to the 05ish minis trunk latches). So now i spent $144.00 for a “fake/wrong” part there and then another $130.00 for the right one. PLUS he asked me if my car was there, if so he could throw the new part in my backseat for me. I told him yea and also asked him to throw the old part receipt in there too. Well turns out he kept both my “old” part AND receipt. Super shady if you ask me and i bet someone else ends up buying that part again. Both my wife and i have minis, and we are both buying news (i was going to buy a jcw mini today after my oul change because i have already sold mine to my neighbor and was just getting this last oil change done so I could get the right part for her and install it). Then my wife was going to get a new all4 countryman next month. But there is no way we going to buy $40,000 cars there when they are willing to pull shady stuff like this over a $140.00 part. I would have totally understood if he would have just said i waited to long to return or i needed the original box (which shouldn’t have mattered because it sounds like it was the wrong part in there anyway). But when he tells me they never sold that part to me and that its not even their part (meaning they fraudulently sold me a fake part claiming it was a real oem part). Then something is wrong. Beware of Fields auto group (they own orlando mini and bmw) this is what they are doing. And its a shame too because we got our previous minis there and were set to buy new ones but no longer.
Hmmm, we like giving our customers great service. If there is anything I can do to help please don't hesitate to call.
I purchased a pre-owned vehicle with Manny and had a great experience. He was patient with my million questions and made the experience seem stress free. I went to multiple dealers while looking for a vehicle and can honestly say orlando mini provided the best customer service.
Congratulations on the purchase of your new vehicle, Lucy. We wish you many safe and happy miles and we look forward to serving your automotive needs in the future. If you have questions about your new vehicle or need further assistance, please feel free to let me know. With gratitude, David Simoni, General Manager.
thank you CHRIS CUTTING
I needed some assistance and Chris Cutting of Orlando Mini went to bat for me and resolved the problem. Thanks Chris!
Thank you for your kind feedback, Mr. Ramirez! If there is anything further we may do better serve your automotive needs, please let me know. Happy Motoring! Larry Taylor, General Manager.
How a customer service should be !
We went two times since we bought our Mini Cooper. We were received by Adante Cameron both times. After that we always ask for his outstanding customer service. The service was efficient and quicker than average. The second time our appointment was by lunch time, There wasn't a very close place to eat and when we asked Adante for a taxi, he offered to take us to a restaurant that was nearby. Not very common these days !!! He doesn't only knows his job really well, also take care of his customers questions and necessities . Simply excellent ! We really recommend this dealer !
Thanks to both you and your husband for your kind words and for your business, Mrs. Bengoechea! I'm delighted we were able to make your experience enjoyable! If there is anything else we can do to make your ownership even better, please let me know. Happy Motoring! Best Regards, Larry Taylor, General Manager.