Reviews
I have purchased Lexus vehicles in Canada and the United
I have purchased Lexus vehicles in Canada and the United States ever since I saw the first Lexus add in Scientific American. I have purchase Lexus vehicles on the East Coast and West Coast. I just met the most authentic sales team I have met in my travels right here in Superstition Springs AZ. I had just had a sales representative at another dealer in Scottsdale sell a vehicle out from under me by going back on a written promise. I checked with the dealership in Superstition Springs. This dealership got me into the same vehicle I lost out on, 4 days after the other sales group cut my legs out from under me. During the whole processes the dealership in Superstition knew nothing about the previous situation. This dealership did not have all the bells and whistle of the first dealership showroom I went too. The bells and whistles at this dealership were their people at the Superstition. I am an old country boy who got lucky in life and what I found out is that good people always beat out glitz and glamor of a pretty show room. Superstition is a winner dealership. Even though it is an extra 1/2 hour from my current dealership, they won my business. If your looking for a Lexus, I would say, drive an extra mile or two and get to know what real services is like.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your wonderful experience with our team. We are thrilled to hear that you found our sales team to be genuine and that we were able to help you secure the vehicle you wanted after your disappointing experience elsewhere. Your words about our people being the true highlight of our dealership really mean the world to us. We understand how frustrating it must have been to have a written promise broken at another location, and we are so glad we could restore your faith in excellent customer service. It speaks volumes about your character that you recognize authentic service over flashy showrooms, and we truly appreciate customers like you who value real relationships. Your loyalty to the Lexus brand over the years is impressive, and we are honored that you have chosen us as your dealership despite the extra distance. We believe that genuine service and trustworthy people make the drive worthwhile, and your recommendation to others looking for a Lexus means everything to our team. We look forward to continuing to serve you and proving that good people and real service will always be our top priorities.
On.
On. Time as promised. Done correctly. Looks and works beautifully. Very friendly service rep. Enjoyed the visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic review! We're thrilled to hear everything went smoothly and that you enjoyed the service. Your satisfaction is our top priority, and we can't wait to assist you again in the future!
Phil was great to work with.
Phil was great to work with. Resolved our issue in an efficient manner. Greatly appreciate his insight.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback, Yogi! We're thrilled to hear Phil provided efficient support and valuable insights. Your satisfaction is our priority, and we look forward to assisting you again in the future!
First time buying a Lexus.
First time buying a Lexus. Everyone was great to deal with. Hope this new LX lasts forever, but when I need another new car, I’ll definitely be back to Superstition Springs Lexus! Thank you, Theo for a great experience!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Scott, we’re thrilled to hear you had such a positive experience with us! Enjoy your new LX, and we look forward to welcoming you back when you’re ready for your next vehicle. Thanks for choosing Superstition Springs Lexus!
Theo was excellent to work with!
Theo was excellent to work with! He made the entire process smooth and easy and the vehicle was ready as promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the fantastic feedback, Erich! We’re thrilled to hear about your smooth experience with Theo. Our team strives to provide top-notch service, and it’s great to know we hit the mark for you. Enjoy your new vehicle!
Team was fantastic!
Team was fantastic! Amazing service and friendly atmosphere. Highly recommend this dealership and team to buy from!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for the fantastic review, Audrey! We're thrilled to hear you had a great experience with our team. Your recommendation means a lot to us, and we’re here to help anytime you need. Enjoy your new ride!
Conscientious salesman (Theo Notario) and capable service
Conscientious salesman (Theo Notario) and capable service team (Alan Rogers). We just purchased our second car with Superstition Springs Lexus!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic review! We're thrilled to hear you had a great experience with Theo and Alan. Congratulations on your second car purchase! We appreciate your continued trust in Superstition Springs Lexus and look forward to serving you again. Enjoy your new ride!
We have always been treated with kindness and respect by
We have always been treated with kindness and respect by Theo in sales to Phil in service and everyone in between. We love getting a clean car back after being serviced. .
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks! We're thrilled to hear about your positive experiences with Theo and Phil. Our team takes pride in providing excellent service and ensuring your car shines after every visit. We appreciate your support and look forward to serving you again soon!
Appreciate Shane and service team replacement of my
Appreciate Shane and service team replacement of my steering wheel. Job done professionally and as always appreciate the outstanding service!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic review! We're thrilled to hear that Shane and the team provided you with professional service. Your satisfaction is our top priority, and we look forward to assisting you again in the future!
It is a great service!
It is a great service! Jacob was friendly and good communication. Waiting area is nice with coffee and snacks, very pleasant.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! We’re thrilled to hear you enjoyed our service and amenities. Jacob will be happy to know he made a positive impact. Your feedback inspires us to keep providing a welcoming experience. We look forward to seeing you again!