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Helms Bros., Inc.

(2,306 reviews)
Sales hours: 12:00pm to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 12:00pm–5:00pm Closed
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

Inventory

See all 27 vehicles from this dealership.

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Reviews

(2,306 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Helms Bros., Inc. from DealerRater.

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Mike was great.

Mike was great. I was absolutely happy with his service, after all he has 25 plus years experience. Everyone was so pleasant from the time you entered the building. Will definitely purchase again in the future.

Mike was great.

Mike was great. I was absolutely happy with his service, after all he has 25 plus years experience. Everyone was so pleasant from the time you entered the building. Will definitely purchase again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Adarceuil, Thank you for your feedback! We’re glad to hear Mike’s experience and care made such a positive impression, and that the rest of the team also contributed to your visit. Please don’t hesitate to reach out if you need anything.

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Great service.

Great service. My experience was exceptional. Will recommend the dealership to friends. I like the fact that the dealership will be there to answer any questions.

Great service.

Great service. My experience was exceptional. Will recommend the dealership to friends. I like the fact that the dealership will be there to answer any questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, We’re glad to hear your experience was such a positive one and that the team was supportive and available for any questions you had. If you ever need anything else, please don’t hesitate to reach out!

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Excellent service provided by staff especially Ernesto

Excellent service provided by staff especially Ernesto although terms and conditions could be better regarding financing.

Excellent service provided by staff especially Ernesto

Excellent service provided by staff especially Ernesto although terms and conditions could be better regarding financing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, We’re glad to hear Ernesto provided such attentive service and made your experience a positive one. Thank you as well for sharing your thoughts on the financing terms—we appreciate the feedback and will be sure it’s taken into consideration. If you ever need anything else, please don’t hesitate to reach out!

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Ernesto is the man that goes above & beyond to give you

Ernesto is the man that goes above & beyond to give you his best service. Excellent service received from him that I like to recommend buying Mercedes Benz from Ernesto. I just feel sorry that I didn't receive good financing numbers at the end having excellent credit, I lost the battle there with the finance manager. I hate that part buying (financing) a car, mostly arguing with finance manager.

Ernesto is the man that goes above & beyond to give you

Ernesto is the man that goes above & beyond to give you his best service. Excellent service received from him that I like to recommend buying Mercedes Benz from Ernesto. I just feel sorry that I didn't receive good financing numbers at the end having excellent credit, I lost the battle there with the finance manager. I hate that part buying (financing) a car, mostly arguing with finance manager.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi RANA, We’re glad to hear Ernesto provided exceptional support and made a positive impression during your experience. It's unfortunate to hear the financing aspect didn’t meet your expectations—we appreciate your honesty and will be sure to share your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out!

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Very Friendly ,and professional people front the front

Very Friendly ,and professional people front the front door to sales. Our salesman was Mr, Abdur and he did such a great job, I end up buying two cars.

Very Friendly ,and professional people front the front

Very Friendly ,and professional people front the front door to sales. Our salesman was Mr, Abdur and he did such a great job, I end up buying two cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for your kind words! We're thrilled to hear that your experience—from the moment you walked in through the entire sales process—was so positive. It's fantastic that Abdur's professionalism and support led you to drive away with not one, but two cars! If there's anything you need, please don’t hesitate to reach out.

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I worked with Ernesto Viscaino.

I worked with Ernesto Viscaino. He never follow up after I signed the Lease. Paper work update not received . Txt him never responded

I worked with Ernesto Viscaino.

I worked with Ernesto Viscaino. He never follow up after I signed the Lease. Paper work update not received . Txt him never responded

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for taking the time to share your experience. We're truly sorry to hear about the lack of follow-up communication after your lease signing. That’s not the level of service we strive to provide, and we appreciate your feedback. If there's anything still unresolved or if we can assist further, please reach out—we’d be glad to help.

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Excellent service I like to recommend to buy from

Excellent service I like to recommend to buy from Mercedes Benz from helms bro thanks

Excellent service I like to recommend to buy from

Excellent service I like to recommend to buy from Mercedes Benz from helms bro thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for the great feedback! We're glad to hear you had an excellent experience and truly appreciate your recommendation. If you ever need anything, please don’t hesitate to reach out!

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Very welcoming front desk staff, office clean and well

Very welcoming front desk staff, office clean and well maintained. Chris Ng was very professional and to the point about pricing.. He knows our budget and circumstances and tried to work with that and more.

Very welcoming front desk staff, office clean and well

Very welcoming front desk staff, office clean and well maintained. Chris Ng was very professional and to the point about pricing.. He knows our budget and circumstances and tried to work with that and more.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for the thoughtful feedback! We're glad to hear the front desk made you feel welcome and that the facility was clean and well-kept. It’s great to know Chris Ng provided professional and budget-conscious support throughout your visit. If you ever need anything else, please don’t hesitate to reach out!

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I have know Michael since I leased my MB GLC300 back in

I have know Michael since I leased my MB GLC300 back in 2019, the I leased a Volvo XC40 for 3 years. My leased expires a few days ago, then i made a serious decision to give HIM a call because we share many beliefs, he is an outstanding person. He hooked me up with a beautiful car, GLB250 and gave me the best deal, he went out of his way to do it, for comparison I had gone to a broker that gave me more or less the same terms that amounted to $20.00 less, but it was a total stranger and I needed more than that, when I called Michael he got me my car in 2 days with a much better deal. He speaks the truth, he is honest, humble and I know I can call him anytime for my car issues and he will answer. He is the greatest.

I have know Michael since I leased my MB GLC300 back in

I have know Michael since I leased my MB GLC300 back in 2019, the I leased a Volvo XC40 for 3 years. My leased expires a few days ago, then i made a serious decision to give HIM a call because we share many beliefs, he is an outstanding person. He hooked me up with a beautiful car, GLB250 and gave me the best deal, he went out of his way to do it, for comparison I had gone to a broker that gave me more or less the same terms that amounted to $20.00 less, but it was a total stranger and I needed more than that, when I called Michael he got me my car in 2 days with a much better deal. He speaks the truth, he is honest, humble and I know I can call him anytime for my car issues and he will answer. He is the greatest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Rosa, Thank you for such a heartfelt and thoughtful review! We're thrilled to hear that Michael once again delivered an exceptional experience and helped you find the perfect GLB250 with a great deal. Your trust and loyalty mean the world to us. If you ever need anything, please don’t hesitate to reach out!

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The Best Mercedes dealership on the planet!

The Best Mercedes dealership on the planet! My hat truly goes off to Lenard and PJ. They both went way above and beyond to make sure that I was satisfied. I absolutely just Love my S63 AMG and they both made sure that I got my car just the way I wanted it with the options that made my dream car a reality. I would also like to Thank Anita for helping us out the financing. She listen to what I wanted and delivered! Thank you again.

The Best Mercedes dealership on the planet!

The Best Mercedes dealership on the planet! My hat truly goes off to Lenard and PJ. They both went way above and beyond to make sure that I was satisfied. I absolutely just Love my S63 AMG and they both made sure that I got my car just the way I wanted it with the options that made my dream car a reality. I would also like to Thank Anita for helping us out the financing. She listen to what I wanted and delivered! Thank you again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for the incredible review! We're thrilled to hear that Lenard, PJ, and Anita all went above and beyond to make your dream of owning the S63 AMG a reality. It's wonderful to know you felt truly taken care of every step of the way. If you ever need anything in the future, please don’t hesitate to reach out!

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