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Helms Bros., Inc.

(2,300 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–7:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday 12:00pm–5:00pm Closed
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award

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See all 32 vehicles from this dealership.

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Reviews

(2,300 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Helms Bros., Inc. from DealerRater.

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Excellent service I like to recommend to buy from

Excellent service I like to recommend to buy from Mercedes Benz from helms bro thanks

Excellent service I like to recommend to buy from

Excellent service I like to recommend to buy from Mercedes Benz from helms bro thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for the great feedback! We're glad to hear you had an excellent experience and truly appreciate your recommendation. If you ever need anything, please don’t hesitate to reach out!

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Very welcoming front desk staff, office clean and well

Very welcoming front desk staff, office clean and well maintained. Chris Ng was very professional and to the point about pricing.. He knows our budget and circumstances and tried to work with that and more.

Very welcoming front desk staff, office clean and well

Very welcoming front desk staff, office clean and well maintained. Chris Ng was very professional and to the point about pricing.. He knows our budget and circumstances and tried to work with that and more.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for the thoughtful feedback! We're glad to hear the front desk made you feel welcome and that the facility was clean and well-kept. It’s great to know Chris Ng provided professional and budget-conscious support throughout your visit. If you ever need anything else, please don’t hesitate to reach out!

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I have know Michael since I leased my MB GLC300 back in

I have know Michael since I leased my MB GLC300 back in 2019, the I leased a Volvo XC40 for 3 years. My leased expires a few days ago, then i made a serious decision to give HIM a call because we share many beliefs, he is an outstanding person. He hooked me up with a beautiful car, GLB250 and gave me the best deal, he went out of his way to do it, for comparison I had gone to a broker that gave me more or less the same terms that amounted to $20.00 less, but it was a total stranger and I needed more than that, when I called Michael he got me my car in 2 days with a much better deal. He speaks the truth, he is honest, humble and I know I can call him anytime for my car issues and he will answer. He is the greatest.

I have know Michael since I leased my MB GLC300 back in

I have know Michael since I leased my MB GLC300 back in 2019, the I leased a Volvo XC40 for 3 years. My leased expires a few days ago, then i made a serious decision to give HIM a call because we share many beliefs, he is an outstanding person. He hooked me up with a beautiful car, GLB250 and gave me the best deal, he went out of his way to do it, for comparison I had gone to a broker that gave me more or less the same terms that amounted to $20.00 less, but it was a total stranger and I needed more than that, when I called Michael he got me my car in 2 days with a much better deal. He speaks the truth, he is honest, humble and I know I can call him anytime for my car issues and he will answer. He is the greatest.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Rosa, Thank you for such a heartfelt and thoughtful review! We're thrilled to hear that Michael once again delivered an exceptional experience and helped you find the perfect GLB250 with a great deal. Your trust and loyalty mean the world to us. If you ever need anything, please don’t hesitate to reach out!

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The Best Mercedes dealership on the planet!

The Best Mercedes dealership on the planet! My hat truly goes off to Lenard and PJ. They both went way above and beyond to make sure that I was satisfied. I absolutely just Love my S63 AMG and they both made sure that I got my car just the way I wanted it with the options that made my dream car a reality. I would also like to Thank Anita for helping us out the financing. She listen to what I wanted and delivered! Thank you again.

The Best Mercedes dealership on the planet!

The Best Mercedes dealership on the planet! My hat truly goes off to Lenard and PJ. They both went way above and beyond to make sure that I was satisfied. I absolutely just Love my S63 AMG and they both made sure that I got my car just the way I wanted it with the options that made my dream car a reality. I would also like to Thank Anita for helping us out the financing. She listen to what I wanted and delivered! Thank you again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for the incredible review! We're thrilled to hear that Lenard, PJ, and Anita all went above and beyond to make your dream of owning the S63 AMG a reality. It's wonderful to know you felt truly taken care of every step of the way. If you ever need anything in the future, please don’t hesitate to reach out!

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Michael Altamura is always exceptional, help us get yhe

Michael Altamura is always exceptional, help us get yhe best deal possible and is always friendly and helpfull. We definetly cheer up Michael

Michael Altamura is always exceptional, help us get yhe

Michael Altamura is always exceptional, help us get yhe best deal possible and is always friendly and helpfull. We definetly cheer up Michael

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi ChiquiSilva, Thank you for the kind words! We're so glad to hear Michael Altamura continues to go above and beyond to provide a helpful, friendly, and deal-savvy experience. If you ever need anything, please don’t hesitate to reach out!

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This is the second car I’ve purchased at Helms Bros.

This is the second car I’ve purchased at Helms Bros. I wouldn’t go anywhere else. They are top notch in every aspect of car buying and maintenance Andrea is a true professional. Kudos to Helms Bros for their level of commitment to their customers

This is the second car I’ve purchased at Helms Bros.

This is the second car I’ve purchased at Helms Bros. I wouldn’t go anywhere else. They are top notch in every aspect of car buying and maintenance Andrea is a true professional. Kudos to Helms Bros for their level of commitment to their customers

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Carole, Thank you for your continued trust in Helms Bros and for the kind words about Andrea! We're so glad to hear you've consistently had great experiences with us. Please don't hesitate to reach out if you need anything in the future!

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Outstanding qualities excellent accommodation great

Outstanding qualities excellent accommodation great customer service classic presentation relaxed ambience Respectful and friendly employees

Outstanding qualities excellent accommodation great

Outstanding qualities excellent accommodation great customer service classic presentation relaxed ambience Respectful and friendly employees

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, Thank you for the wonderful feedback! We’re glad you felt well taken care of in such a welcoming atmosphere. Don’t hesitate to reach out if there’s anything else we can do for you!

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From the salesman to the Dealership manager they could

From the salesman to the Dealership manager they could not have been anymore respectful and accommodating to me. They all went out of there way to make my wishes come true.

From the salesman to the Dealership manager they could

From the salesman to the Dealership manager they could not have been anymore respectful and accommodating to me. They all went out of there way to make my wishes come true.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for the kind words! We're thrilled to hear that the team went above and beyond to make your experience a positive one. If there’s anything more we can do for you, please don’t hesitate to reach out!

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Michael Nekava, is a Gem there at Helms Bros Mercedes.

Michael Nekava, is a Gem there at Helms Bros Mercedes. Always Straight forward Honest, Professional, reasonable and fair with the negotiating.

Michael Nekava, is a Gem there at Helms Bros Mercedes.

Michael Nekava, is a Gem there at Helms Bros Mercedes. Always Straight forward Honest, Professional, reasonable and fair with the negotiating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there, Thank you for your kind words! We're delighted to hear that Michael provided such a trustworthy and professional experience. It's wonderful to know he made the process clear and fair for you. If there's anything more we can assist with, please don’t hesitate to reach out!

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Andrea Kass has sold me many cars.

Andrea Kass has sold me many cars. Even though I retired to Florida, I still would not purchase Mercedes from anyone else. She makes me feel like family and goes the extra nine yards to satisfy me.

Andrea Kass has sold me many cars.

Andrea Kass has sold me many cars. Even though I retired to Florida, I still would not purchase Mercedes from anyone else. She makes me feel like family and goes the extra nine yards to satisfy me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi there! Thank you so much for your continued loyalty and kind words. It’s amazing to hear that Andrea has earned your trust time and time again—even all the way from Florida! She truly goes above and beyond, and we’re so proud to have her on our team. If you ever need anything, we’re always just a call away!

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