[{"id":472278,"personPtyId":36618689,"firstName":"Lothan J.R","lastName":"Henry","titleText":"Sales","shortBioText":"Born again Christian , raised in Chicago Il : I\"ve been a resident of Rockford Ill for over 26 years..I am a people orientated person who will work for you to get the best deal possible..Been in the auto industry for over 12 years.. and decicated to ensure you will be a satisfied and completely satisified customer","emailTxt":"jrhenry@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":52,"imageUrl":"https://cdn-user.dealerrater.com/images/580f509e3f7c.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1483228800","industryStartDtUtc":"1122854400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":470916,"personPtyId":36028579,"firstName":"Demian","lastName":"Wright","titleText":"Cadillac Brand Manager","shortBioText":"In 1997, with no cars sales experience to speak of, I walked into the showroom at Napleton\u001as AutoWerks on Riverside and asked for a job. The manager, Jorge Rangel, took a chance and hired me. One of the 1st things he told me was that this business \u001agets in your blood\u001a. For me, truer words were never spoken...My career path has taken me to different dealer groups where I developed a passion for achieving excellence in the customer purchasing experience. \r\nNow I get to bring that passion \u001ahome\u001a to Napleton\u001as on Perryville, the dealer group that took a chance on me more than 20 years ago...\r\nOn behalf of myself and my team of sales professionals, we welcome the opportunity to give you the best purchasing experience you've come to expect and deserve...","emailTxt":"dwright@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/2ac826b29793.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"878342400","certifiedEmployee":true,"deptDscrp":"Management"},{"id":472287,"personPtyId":36388672,"firstName":"Nick","lastName":"Ciconte","titleText":"Porsche and Subaru Sales","shortBioText":"Auto and racing enthusiast, Subaru and Porsche certified, 10 years in customer experience management and sales, and happy to be of service!","emailTxt":"nciconte@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/008c9d3b9df1.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1504224000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":472276,"firstName":"Justine","lastName":"Brugger","titleText":"Sales","emailTxt":"jbrugger@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":37,"imageUrl":"https://cdn-user.dealerrater.com/images/d43be7a9707e.jpg","drDealerId":38068,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":472286,"personPtyId":36618715,"firstName":"Michael","lastName":"Price","titleText":"Sales","shortBioText":"With over 10 years of retail and customer service related experience, I have learned how to make the process efficient and painless for my customers.","emailTxt":"mprice@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/346818d125f3.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1267401600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":472279,"personPtyId":36586321,"firstName":"Nick","lastName":"Perkins","titleText":"Sales","emailTxt":"nperkins@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/115908fef1ca.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1425168000","industryStartDtUtc":"1320105600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":542204,"personPtyId":49334327,"firstName":"James","lastName":"Horst","titleText":"Finance Manager","emailTxt":"jhorst@napleton.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/3072293f06f0.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"767750400","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":472289,"personPtyId":36586226,"firstName":"Todd","lastName":"Tifft","titleText":"Subaru Sales Manager","shortBioText":"I am a car enthusiast and a proud Husband and Dad. I'm active in Cub Scout with my Wife and Son. Choose to represent Subaru because of the lifestyle and message that the brand believes in. I work for Napleton's because they are a family owned business that has good values and honesty at the center of everything we do on a daily basis.","emailTxt":"ttifft@napleton.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/ea2e70f6c7a4.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1346457600","industryStartDtUtc":"1012521600","certifiedEmployee":true,"deptDscrp":"Management"},{"id":472275,"personPtyId":37376414,"firstName":"Charles","lastName":"Madison","titleText":"FINANCE MANAGER","shortBioText":"I am a life long resident of the area, my spouse and my 3 daughters all enjoy the wonderful things to do in our town. Working with the Napleton family has been the highlight of my automotive career. Our store, our employees and our customers truly make this a great place to work and buy a car. I promise you , if given a chance you will never have a better experience purchasing the auto you want. I look forward to meeting you !","emailTxt":"cmadison@napleton.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":40,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1136073600","industryStartDtUtc":"315532800","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":472271,"personPtyId":36484764,"firstName":"Troy","lastName":"Vail","titleText":"Porsche Sales Manager","shortBioText":"Troy has been with the Napleton Group for over 18+ years. Previously before automobile sales, Troy worked in the high end audio/video business for over 15 years. Troy is Napleton's technology buff and Apple computer buff. He chose a career with Napleton Auto Werks because of his love for German automobiles and joy of driving. Troy consistently receives our nation\u001as highest Porsche client satisfaction surveys. He is very helpful, low pressure, knowledgeable, and will help his clients find the vehicle that meets their specific needs. Troy is a Certified Porsche Brand Ambassador. When Troy is not at work, he enjoys relaxing with his wife and two dogs, listening to music and traveling with his wife of 25+ years. His favorite place to travel to is Germany. He has taken part in the Porsche European Delivery program , factory and museum tours among touring all other German automobile manufactures facilities.","emailTxt":"tvail@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":32,"imageUrl":"https://cdn-user.dealerrater.com/images/ef4a06d00402.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1377993600","industryStartDtUtc":"899251200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":67248,"personPtyId":35982487,"firstName":"Scott","lastName":"Nicoll","titleText":"General Sales Manager","emailTxt":"snicoll@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":9,"imageUrl":"https://cdn-user.dealerrater.com/images/1a632549adbe.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1172707200","industryStartDtUtc":"536457600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":472284,"personPtyId":36585293,"firstName":"Matthew","lastName":"Vincent","titleText":"Sales","shortBioText":"Hello! Matthew Wayne Vincent here. A little about me. Born in Rockford and I escaped at least three times. Don't misunderstand me, I love our Forest city. I graduated from Rockford East High. I joined the Navy in 1986 and served my country for 8 years. When I came back from the military I joined my older, and younger brother in Southern California. I learned how to surf, and wire up cable TV. I moved to the midwest to have children. I now have four children. The ages now are 18,16,14,12 years old. Three girls and a boy. Since coming back to Rockford I have had a couple of jobs. Selling Subaru's has been by far the most rewarding, and fun. If you like the idea of working with an honest and local guy, I'm it. When I'm not talking about Subaru's I enjoy riding bicycles, and being outside. I like to laugh, and enjoy making friends.","emailTxt":"mvincent@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/b2500be67346.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1427846400","industryStartDtUtc":"1356998400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472288,"personPtyId":36585439,"firstName":"Tim","lastName":"Normoyle","titleText":"Sales","emailTxt":"tnormoyle@napleton.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/786e38b2f0f9.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1359676800","industryStartDtUtc":"893980800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472277,"personPtyId":36586277,"firstName":"Ken","lastName":"Baylor","titleText":"Sales","emailTxt":"kbaylor@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":14,"imageUrl":"https://cdn-user.dealerrater.com/images/1c28ae272432.jpg","drDealerId":38068,"industryStartDtUtc":"999302400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":517881,"personPtyId":42110713,"firstName":"Jordan","lastName":"Davis","titleText":"SALES PERSON","shortBioText":"My name is Jordan Davis. After High school I joined the U.S. Navy and after discharge I began my career in the automotive sales industry. I have always had two passions, one being cars and the second being helping people! I also have a background as a automotive technician as well as an aviation structural mechanic. I strive to give every customer a five star experience and look forward to assisting anyone who walks into Napelton Subaru the best service I possibly can before and after the sale!","emailTxt":"JORDANDAVIS1994@GMAIL.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/bfe923113d1b.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1451606400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472273,"personPtyId":46699243,"firstName":"Jaci","lastName":"Sweeney","titleText":"Internet Sales","emailTxt":"jsweeney@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/05bbdc45ae16.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1328054400","industryStartDtUtc":"1328054400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":472291,"firstName":"Mike","lastName":"Palumbo","titleText":"Service Advisor","shortBioText":"","emailTxt":"mpalumbo@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/9209a431421c.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472283,"personPtyId":36387226,"firstName":"Jeff","lastName":"Propp","titleText":"Sales","emailTxt":"jpropp@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/585477228681.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1375315200","industryStartDtUtc":"515289600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472292,"personPtyId":36484797,"firstName":"Ryan","lastName":"Fagerstrom","titleText":"Service Advisor","emailTxt":"rfagerstrom@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/9c7fd55d5e08.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":408364,"personPtyId":35989114,"firstName":"Chad","lastName":"Hauser","titleText":"Service & Parts Dir","emailTxt":"chauser@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/58820528da75.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472274,"personPtyId":37825170,"firstName":"Desiree","lastName":"Helmer","titleText":"Internet Sales","emailTxt":"dhelmer@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/223ac5d038db.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":472285,"personPtyId":36387227,"firstName":"Michael","lastName":"Fisher","titleText":"Sales","shortBioText":"I have been in this business for just over 27 yrs been married for 37 yrs and have 3 children 6 grand children Love working with people and Jesus my Lord. I was in the NAVY for 1 years 8 months and 4 years reserve.","emailTxt":"mfisher@napleton.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/55802d8d8129.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"678326400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472272,"personPtyId":36852650,"firstName":"Brenna","lastName":"Walant","titleText":"Internet Sales","shortBioText":"My Name is Brenna, first off I love my job and have been with Napletons for the past 6 years. I love to travel and make the most of life. Fishing is my Favorite Hobby, and I like to spend most of my time outdoors.","emailTxt":"bwalant@napleton.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/f67302dca58c.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1346457600","industryStartDtUtc":"1346457600","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":472270,"personPtyId":36582850,"firstName":"Gary","lastName":"Judd","titleText":"Sales Manager","emailTxt":"g.judd@napleton.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/6cb5e0e87eb3.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1351728000","industryStartDtUtc":"260236800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":472269,"personPtyId":36500581,"firstName":"Geoff","lastName":"Feinblatt","titleText":"General Manager","emailTxt":"gfeinblatt@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/0ae78010c020.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":472282,"personPtyId":37059127,"firstName":"Jeff","lastName":"Martin","titleText":"Sales","emailTxt":"jmartin@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/c33e5a6411fc.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472293,"firstName":"Tina","lastName":"Ward","titleText":"Service Advisor","shortBioText":"Love cars and people! worked with Napleton Honda/ also Napleton Subaru, Cadillac! \r\nTry my hardest to be as honest and open with customers, love helping out if I can!","emailTxt":"tward@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/93bdab60cc8c.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1343779200","industryStartDtUtc":"1343779200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":563926,"firstName":"Ryan","lastName":"Farrell","titleText":"Subaru Sales Consultant","shortBioText":"Ryan is a local resident, who has a long history of nearly 20 years selling & financing Motorsports machines, and has recently switched over to selling Automobiles. \r\nWith experience at each level of management, including Finance, Sales, and General Manager roles, he's very knowledgeable and has a relaxed, \"no pressure\" approach to assisting local people with getting the perfect vehicle. \r\nIf he's not working, you might see him riding his motorcycle, (or skydiving!). Also, an accomplished musician, Ryan enjoys singing & playing his guitars. Most of his spare time, however, is spent with his wife Sarah, and their 3 teenage daughters.","emailTxt":"rfarrell@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/b44304112cd5.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Sales"}]
Cars for Sale   /   Dealers  /  Napleton Cadillac Rockford

Napleton Cadillac Rockford

4.9 out of 5 4.9
716 reviews
505 N Perryville Rd Rockford, IL 61107
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Napleton Cadillac Rockford Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed
Dealer website
Dealer website
New (815) 552-1411
Used (815) 552-1411
Service (815) 552-1411

Inventory

NEW
$37,557 MSRP $37,557
2019 Subaru Ascent
  • Exterior Color: Ice Silver Metallic
  • Interior Color: Black
  • Transmission: Automatic CVT
  • Drivetrain: AWD
NEW
$24,989 MSRP $24,989
2019 Subaru Crosstrek
  • Exterior Color: Crystal Black Silica
  • Interior Color: Black
  • Transmission: Automatic CVT
  • Drivetrain: AWD
NEW
$31,572 MSRP $31,572
2019 Subaru Crosstrek
  • Exterior Color: Crystal White Pearl
  • Interior Color: Gray
  • Transmission: Automatic CVT
  • Drivetrain: AWD
NEW
$93,070 MSRP $93,070
2018 Porsche 718 Boxster
  • Exterior Color: White
  • Interior Color: Black
  • Transmission: POWER SHIFT
  • Drivetrain: RWD
NEW
$57,740 MSRP $57,740
2018 Porsche Macan
  • Exterior Color: Night Blue Metallic
  • Transmission: 7-Speed Automatic with Auto-Shift
  • Drivetrain: AWD
NEW
$36,837 MSRP $36,837
2019 Subaru Outback
  • Exterior Color: Cinnamon Brown Pearl
  • Interior Color: Ivory
  • Transmission: Automatic CVT
  • Drivetrain: AWD

Our Employees

(5.0) 52 reviews

Lothan J.R Henry

Sales
(5.0) 35 reviews

Demian Wright

Cadillac Brand Manager
(5.0) 30 reviews

Nick Ciconte

Porsche and Subaru Sales
(5.0) 37 reviews

Justine Brugger

Sales
(5.0) 27 reviews

Michael Price

Sales
(5.0) 30 reviews

Nick Perkins

Sales
(4.9) 19 reviews

James Horst

Finance Manager
(4.9) 35 reviews

Todd Tifft

Subaru Sales Manager
(4.8) 40 reviews

Charles Madison

FINANCE MANAGER
(5.0) 32 reviews

Troy Vail

Porsche Sales Manager

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since November 2013

At Napleton Auto Group, we are dedicated to providing each customer with the best service we can possibly provide.

...



Customer satisfaction is the single most important focus of our business, just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put, we treat our customers the way we would like to be treated. We want every customer's experience to be as timely, comfortable and satisfying as possible.

For over 80 years, the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

"Customer Care Beyond Compare!"

Photos & Videos

4
Photos

Service

Oil, Filter Change

$49.95 and up*

Tire Rotation

$14.95

Transmission Service

$149.95 and up*

Cabin Filter Replacement

$69.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
716 lifetime reviews. Includes reviews of Napleton Cadillac Rockford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews find exact speak service happy experience easy talk buying experience deal new happy with purchase second time salesman care process was quick easy help sale rep easy process
All Reviews find exact speak service happy experience easy talk buying experience deal new happy with purchase second time
All Reviews find exact speak service happy experience easy talk buying experience deal new happy with purchase second time salesman care process was quick easy help sale rep easy process
  • 5.0 out of 5
    Friendly staff with even friendlier service
    by Ajacobson9696 from DealerRater.com
    December 11, 2018

    There is nothing negative that I can say about my experience at Napleton Autoworks. J.R. made sure we were well taken care of. The car was great and the... price was even greater.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Lothan J.R Henry

    Sales

    (5.0) 52 reviews
    James Horst

    Finance Manager

    (4.9) 19 reviews
    Desiree Helmer

    Internet Sales

    (5.0) 12 reviews
  • 5.0 out of 5
    Car for my son
    by Wi Mom from Verona, WI
    December 7, 2018

    Last August I found a Honda Accord at Napleton in Rockford for my College age son. Nick Perkins was a great salesman. Answered all our questions on this... 2007 Accord. While we had to wait he was interesting to talk to. I would definately recommend him he made the experience more enjoyable.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

  • FEATURED REVIEW

    5.0 out of 5
    Great Service!
    by Don B. from Loves Park, IL
    March 7, 2016

    Thanks Napleton and Mike for the great service every time I come in! I brought my 2015 Cadillac XTS in for an oil change and also for them to check out... a bulge in one of my tires. Rather than have me driving on a potentially unsafe tire my service rep, Mike Palumbo, immediately arranged for a loaner car for me (2016 XTS) and ordered a new tire for me. The new tire came in the next day and I had my car back that afternoon. As always, Great Service! Thanks Mike! Don B. Loves Park, IL.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    Good communication
    by Brent from DealerRater.com
    December 3, 2018

    Thank you for working with me to make this a good deal. Your follow up and follow through have left me with a positive impression of your dealership....

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Scott Nicoll

    General Sales Manager

    (5.0) 9 reviews
  • 5.0 out of 5
    Great experience!
    by Tatii123 from DealerRater.com
    November 30, 2018

    This was my first time buying a car and I couldn???t have asked for a better experience. Nick was amazing and made the buying experience so easy. I will... be recommending him to othe potential buyers!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Nick Ciconte

    Porsche and Subaru Sales

    (5.0) 30 reviews
  • 5.0 out of 5
    Great experience
    by cbrehm from DealerRater.com
    November 29, 2018

    We found a great deal on a Honda CRV for our daughter. The experience was pleasant and fun because of our sales associate, J.R Lothan. He was knowledgeable,... helpful, kind and funny which made the purchase enjoyable and relaxed. Brian was helpful to get the deal we wanted and Charles was a breath of fresh air for loan time. He was relaxed and genuine. The team created the easiest and most enjoyable buying experience ever! I would highly recommend this dealership! Go see J.R. and enjoy purchasing your next vehicle.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Lothan J.R Henry

    Sales

    (5.0) 52 reviews
    Charles Madison

    FINANCE MANAGER

    (4.8) 40 reviews
  • 5.0 out of 5
    Third Car Purchased!!!
    by DParrotte from DealerRater.com
    November 29, 2018

    We are extremely happy with the service that we have received at Nappleton. We have bought three three cars from this dealer and will continue to go back!... Our sales person, JR, has always been extremely helpful too. He even came in on his day off to deliver our car to us. Charles in the finance department has been very helpful each time we bought the cars.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Lothan J.R Henry

    Sales

    (5.0) 52 reviews
    Charles Madison

    FINANCE MANAGER

    (4.8) 40 reviews
  • 5.0 out of 5
    New Porsche purchase
    by Foss from DealerRater.com
    November 24, 2018

    Troy was great to work with in our purchase and treated us fair and respectful. We liked it so well we added a 718 to our order!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Troy Vail

    Porsche Sales Manager

    (5.0) 32 reviews
  • 5.0 out of 5
    New Cadillac Purchase
    by Kclay from DealerRater.com
    November 23, 2018

    A truly wonderful dealership. Very professional, personable and just pleasant. JR was so sweet and very organized. So sweet...he gave me roses for moving... forward with the purchase my husband wanted. Jim handled the financing and paperwork with professionalisms and organization. Demian is the manager...very pleasant. The entire experience was streamlined, informative and just terrific. Best dealership I have ever worked with. Thank you.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Lothan J.R Henry

    Sales

    (5.0) 52 reviews
    Demian Wright

    Cadillac Brand Manager

    (5.0) 35 reviews
    James Horst

    Finance Manager

    (4.9) 19 reviews
  • 5.0 out of 5
    Great experience........Like Disney
    by Kim1 from DealerRater.com
    November 15, 2018

    Happy new owner of an Outback .Made the complete deal in one short evening . Nick and Charlie took great care of me. Everyone was top shelf.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Nick Ciconte

    Porsche and Subaru Sales

    (5.0) 30 reviews
    Charles Madison

    FINANCE MANAGER

    (4.8) 40 reviews
    Brenna Walant

    Internet Sales

    (4.9) 13 reviews
    Gary Judd

    Sales Manager

    (4.8) 18 reviews
View More Reviews