Napleton Cadillac Rockford

They treated me fairly and with respect they did not try to push anything on me that I did not want. My purchase was handled respectfully by all concerned

On time and very efficient. Text alerts were very helpful to keep track of the service.

Sales experience was great, knowledgable staff, explained every step in the process. We have found great post sales support, both from Rosa with “training” and our salesman Matt! Hope to make Napleton’s our dealership from now on.,

We are very happy with our new Subaru and had a great experience dealing with the Napleton dealership.

I arrived at the appointed time. I was met almost immediately. Very good and quick.

I appreciate how they help me with the new technology in my 2025 Forrester. Good service and always friendly.

I was happy with my experience here. I thought my trade in price was reasonable and my purchase price was fair. This is my first Subaru. I feel as though it was important to Napleton Subaru that I have a positive experience. I love my Crosstrek. I hope that they will continue to stand behind the cars they sell as the years go by.

Service was quick and personnel were friendly. Good place to do business. Not sure who did the service for me but no complaints.

I needed a new vehicle and had decided to upgrade from my previous cars. A Cadillac was on my short list, so we started with Napleton Cadillac in Rockford. As we were looking at the cars, we were greeted by Alex, who brought us into the showroom to chat so he could find out more about us and what we were looking for. We took a beautiful new XT5 out for a test drive, and then went back in to chat more and get more information. I told Alex that I was just beginning my search, and he very nicely asked if he could give me a card, which of course, I took. Over the weekend he emailed me to explain current offers and rebates. After looking at a few other brands, I decided on an XT5, so we went in the following week to further discuss a purchase and look at a few new and preowned cars. Alex took the time to explain the specs on each one, making sure that I understood what each car had to offer. He wanted to make sure that I would be happy with the model I chose. Buying a car is a long process, but the Napleton showroom is very comfortable, and the fresh coffee and snacks kept us going! By the time we finished with the purchase, night had fallen and I wasn't comfortable driving a new car in the dark. Alex offered to have it delivered the next day. My beautiful new XT5 arrived the next morning at the appointed hour, freshly washed and detailed. Alex stayed to help us set up our Onstar service and get acquainted with my car. The overall service was simply impeccable. From the beginning to the end, I never felt any pressure, and everyone at Napleton made us feel very important and welcome. I am very happy that I chose to shop locally and that I chose this dealership. I want to thank Alex for making the whole process easy and pleasant. Five Stars!

They are knowledgeable, responsive and efficient They have Great customer service and they have fair pricing.