Napleton Cadillac Rockford

New 888-252-1592 Dealer Website
Used 888-237-5599 Email Dealer
Service 855-250-4049

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Sales 9:00 AM - 7:00 PM
Service 7:00 AM - 6:00 PM
Mon 9:00 AM - 9:00 PM
Tue 9:00 AM - 9:00 PM
Wed 9:00 AM - 9:00 PM
Thu 9:00 AM - 9:00 PM
Fri 9:00 AM - 7:00 PM
Sat 9:00 AM - 6:00 PM
Sun Closed
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 8:00 AM - 4:00 PM
Sun Closed
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Reviews

4.8
Average based on 93 reviews.
  • Great Service!

    Thanks Napleton and Mike for the great service every time I come in! I brought my 2015 Cadillac XTS in for an oil change and also for them to chec...


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    Thanks Napleton and Mike for the great service every time I come in! I brought my 2015 Cadillac XTS in for an oil change and also for them to check out a bulge in one of my tires. Rather than have me driving on a potentially unsafe tire my service rep, Mike Palumbo, immediately arranged for a loaner car for me (2016 XTS) and ordered a new tire for me. The new tire came in the next day and I had my car back that afternoon. As always, Great Service! Thanks Mike! Don B. Loves Park, IL.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Unreported Hail Damage

    Test drove a 2012 Cadillac CTS; the car was nice. Showed me the CarFax and everything came back clean. When the test drive was over, there were wh...


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    Test drove a 2012 Cadillac CTS; the car was nice. Showed me the CarFax and everything came back clean. When the test drive was over, there were white spots on the hood, top, and trunk lid. After further examination, there were little dents. Salesman tried to sell the car as if nothing was wrong and ignored the damage. Would not lower the price at all either. None of the hail damage was reported to CarFax so it did not show up on the report. Word of advice: Do NOT rely on the CarFax.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Great Experience Buying a Porssche Macan

    Buying a car is usually a miserable experience that we only do when absolutely necessary, My experience buying my 2015 Porsche Macan S from Troy V...


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    Buying a car is usually a miserable experience that we only do when absolutely necessary, My experience buying my 2015 Porsche Macan S from Troy Vail was painless. I have owned over 100 cars and speak from a lot of experience. Troy was the best person I have ever bought a car from. No hassle or hard pressure tactics. We negotiated and I bought at what I thought was a fair price. That is about all you can hope to achieve as an amateur dealing with a Pro. I have recommended Troy and the dealership to several of my friends.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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Service & Repair

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About Our Dealership

Dealer on Cars.com since November 2013

At Napleton Auto Group, we are dedicated to providing each customer with the best service we can possibly provide.

Customer satisfaction is the single most important focus of our business, just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put, we treat our customers the way we would like to be treated. We want every customer's experience to be as timely, comfortable and satisfying as possible.

For over 80 years, the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

"Customer Care Beyond Compare!"