[{"id":472287,"personPtyId":36388672,"firstName":"Nick","lastName":"Ciconte","titleText":"Porsche and Subaru Sales","shortBioText":"Auto and racing enthusiast, Subaru and Porsche certified, 10 years in customer experience management and sales, and happy to be of service!","emailTxt":"nciconte@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/008c9d3b9df1.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1504224000","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":472278,"personPtyId":36618689,"firstName":"Lothan J.R","lastName":"Henry","titleText":"Sales","shortBioText":"Born again Christian , raised in Chicago Il : I\"ve been a resident of Rockford Ill for over 26 years..I am a people orientated person who will work for you to get the best deal possible..Been in the auto industry for over 12 years.. and decicated to ensure you will be a satisfied and completely satisified customer","emailTxt":"jrhenry@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":44,"imageUrl":"https://cdn-user.dealerrater.com/images/580f509e3f7c.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1483228800","industryStartDtUtc":"1122854400","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":472286,"personPtyId":36618715,"firstName":"Michael","lastName":"Price","titleText":"Sales","shortBioText":"With over 10 years of retail and customer service related experience, I have learned how to make the process efficient and painless for my customers.","emailTxt":"mprice@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":27,"imageUrl":"https://cdn-user.dealerrater.com/images/346818d125f3.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1267401600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":472276,"firstName":"Justine","lastName":"Brugger","titleText":"Sales","emailTxt":"jbrugger@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/d43be7a9707e.jpg","drDealerId":38068,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":470916,"personPtyId":36028579,"firstName":"Demian","lastName":"Wright","titleText":"Cadillac Brand Manager","shortBioText":"In 1997, with no cars sales experience to speak of, I walked into the showroom at Napleton\u001as AutoWerks on Riverside and asked for a job. The manager, Jorge Rangel, took a chance and hired me. One of the 1st things he told me was that this business \u001agets in your blood\u001a. For me, truer words were never spoken...My career path has taken me to different dealer groups where I developed a passion for achieving excellence in the customer purchasing experience. \r\nNow I get to bring that passion \u001ahome\u001a to Napleton\u001as on Perryville, the dealer group that took a chance on me more than 20 years ago...\r\nOn behalf of myself and my team of sales professionals, we welcome the opportunity to give you the best purchasing experience you've come to expect and deserve...","emailTxt":"dwright@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":30,"imageUrl":"https://cdn-user.dealerrater.com/images/2ac826b29793.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1504224000","industryStartDtUtc":"878342400","certifiedEmployee":true,"deptDscrp":"Management"},{"id":472279,"personPtyId":36586321,"firstName":"Nick","lastName":"Perkins","titleText":"Sales","emailTxt":"nperkins@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":28,"imageUrl":"https://cdn-user.dealerrater.com/images/115908fef1ca.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1425168000","industryStartDtUtc":"1320105600","certifiedEmployee":true,"deptDscrp":"Sales"},{"id":472289,"personPtyId":36586226,"firstName":"Todd","lastName":"Tifft","titleText":"Subaru Sales Manager","shortBioText":"I am a car enthusiast and a proud Husband and Dad. I'm active in Cub Scout with my Wife and Son. Choose to represent Subaru because of the lifestyle and message that the brand believes in. I work for Napleton's because they are a family owned business that has good values and honesty at the center of everything we do on a daily basis.","emailTxt":"ttifft@napleton.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":35,"imageUrl":"https://cdn-user.dealerrater.com/images/ea2e70f6c7a4.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1346457600","industryStartDtUtc":"1012521600","certifiedEmployee":true,"deptDscrp":"Management"},{"id":472275,"personPtyId":37376414,"firstName":"Charles","lastName":"Madison","titleText":"FINANCE MANAGER","shortBioText":"I am a life long resident of the area, my spouse and my 3 daughters all enjoy the wonderful things to do in our town. Working with the Napleton family has been the highlight of my automotive career. Our store, our employees and our customers truly make this a great place to work and buy a car. I promise you , if given a chance you will never have a better experience purchasing the auto you want. I look forward to meeting you !","emailTxt":"cmadison@napleton.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":33,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1136073600","industryStartDtUtc":"315532800","certifiedEmployee":true,"deptDscrp":"Finance"},{"id":408400,"personPtyId":36576539,"firstName":"Brian","lastName":"Langkamp","titleText":"Used Car Manager","emailTxt":"blangkamp@napleton.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":38,"imageUrl":"https://cdn-user.dealerrater.com/images/9323dbee6685.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1159660800","industryStartDtUtc":"667785600","certifiedEmployee":true,"deptDscrp":"Management"},{"id":472271,"personPtyId":36484764,"firstName":"Troy","lastName":"Vail","titleText":"Porsche Sales Manager","shortBioText":"Troy has been with the Napleton Group for over 18+ years. Previously before automobile sales, Troy worked in the high end audio/video business for over 15 years. Troy is Napleton's technology buff and Apple computer buff. He chose a career with Napleton Auto Werks because of his love for German automobiles and joy of driving. Troy consistently receives our nation\u001as highest Porsche client satisfaction surveys. He is very helpful, low pressure, knowledgeable, and will help his clients find the vehicle that meets their specific needs. Troy is a Certified Porsche Brand Ambassador. When Troy is not at work, he enjoys relaxing with his wife and two dogs, listening to music and traveling with his wife of 25+ years. His favorite place to travel to is Germany. He has taken part in the Porsche European Delivery program , factory and museum tours among touring all other German automobile manufactures facilities.","emailTxt":"tvail@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/ef4a06d00402.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1377993600","industryStartDtUtc":"899251200","certifiedEmployee":false,"deptDscrp":"Management"},{"id":67248,"personPtyId":35982487,"firstName":"Scott","lastName":"Nicoll","titleText":"General Sales Manager","emailTxt":"snicoll@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/1a632549adbe.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1172707200","industryStartDtUtc":"536457600","certifiedEmployee":false,"deptDscrp":"Management"},{"id":517881,"personPtyId":42110713,"firstName":"Jordan","lastName":"Davis","titleText":"SALES PERSON","shortBioText":"My name is Jordan Davis. After High school I joined the U.S. Navy and after discharge I began my career in the automotive sales industry. I have always had two passions, one being cars and the second being helping people! I also have a background as a automotive technician as well as an aviation structural mechanic. I strive to give every customer a five star experience and look forward to assisting anyone who walks into Napelton Subaru the best service I possibly can before and after the sale!","emailTxt":"JORDANDAVIS1994@GMAIL.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/bfe923113d1b.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1522540800","industryStartDtUtc":"1451606400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472284,"personPtyId":36585293,"firstName":"Matthew","lastName":"Vincent","titleText":"Sales","shortBioText":"Hello! Matthew Wayne Vincent here. A little about me. Born in Rockford and I escaped at least three times. Don't misunderstand me, I love our Forest city. I graduated from Rockford East High. I joined the Navy in 1986 and served my country for 8 years. When I came back from the military I joined my older, and younger brother in Southern California. I learned how to surf, and wire up cable TV. I moved to the midwest to have children. I now have four children. The ages now are 18,16,14,12 years old. Three girls and a boy. Since coming back to Rockford I have had a couple of jobs. Selling Subaru's has been by far the most rewarding, and fun. If you like the idea of working with an honest and local guy, I'm it. When I'm not talking about Subaru's I enjoy riding bicycles, and being outside. I like to laugh, and enjoy making friends.","emailTxt":"mvincent@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/b2500be67346.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1427846400","industryStartDtUtc":"1356998400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472288,"personPtyId":36585439,"firstName":"Tim","lastName":"Normoyle","titleText":"Sales","emailTxt":"tnormoyle@napleton.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":18,"imageUrl":"https://cdn-user.dealerrater.com/images/786e38b2f0f9.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1359676800","industryStartDtUtc":"893980800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472280,"personPtyId":36586224,"firstName":"Richard","lastName":"Dummer","titleText":"Porsche Sales and Leasing","shortBioText":"Richard has been with the Napleton Group for over 2 years. Richard comes from another European dealer and has 20 plus years of expertise. Richard is a Global Certified Porsche Brand Ambassador. Richard's goal is to make his customers happy and be there for them after the sale. Richard enjoys spending time with his wife of 46+ years.Richard is a avid golf enthusiast. Richard is known for his excellent follow through. Stop in and say hello to one of the most knowledgeable and friendly automobile salesperson one could meet.","emailTxt":"rdummer@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/0d43021089dd.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1443657600","industryStartDtUtc":"999302400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472291,"firstName":"Mike","lastName":"Palumbo","titleText":"Service Advisor","shortBioText":"","emailTxt":"mpalumbo@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/9209a431421c.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472292,"personPtyId":36484797,"firstName":"Ryan","lastName":"Fagerstrom","titleText":"Service Advisor","emailTxt":"rfagerstrom@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/9c7fd55d5e08.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472277,"personPtyId":36586277,"firstName":"Ken","lastName":"Baylor","titleText":"Sales","emailTxt":"kbaylor@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/1c28ae272432.jpg","drDealerId":38068,"industryStartDtUtc":"999302400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472273,"personPtyId":46699243,"firstName":"Jaci","lastName":"Sweeney","titleText":"Internet Sales","emailTxt":"jsweeney@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/05bbdc45ae16.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1328054400","industryStartDtUtc":"1328054400","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":472283,"personPtyId":36387226,"firstName":"Jeff","lastName":"Propp","titleText":"Sales","emailTxt":"jpropp@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":6,"imageUrl":"https://cdn-user.dealerrater.com/images/585477228681.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1375315200","industryStartDtUtc":"515289600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":534093,"personPtyId":46712717,"firstName":"Casey","lastName":"Dinger","titleText":"Sales","emailTxt":"cdinger@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/650a832d30a4.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1527811200","industryStartDtUtc":"1527811200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":542204,"personPtyId":49334327,"firstName":"James","lastName":"Horst","titleText":"Finance Manager","emailTxt":"jhorst@napleton.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":3,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/3072293f06f0.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"767750400","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":472285,"personPtyId":36387227,"firstName":"Michael","lastName":"Fisher","titleText":"Sales","shortBioText":"I have been in this business for just over 27 yrs been married for 37 yrs and have 3 children 6 grand children Love working with people and Jesus my Lord. I was in the NAVY for 1 years 8 months and 4 years reserve.","emailTxt":"mfisher@napleton.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":29,"imageUrl":"https://cdn-user.dealerrater.com/images/55802d8d8129.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1488326400","industryStartDtUtc":"678326400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472274,"personPtyId":37825170,"firstName":"Desiree","lastName":"Helmer","titleText":"Internet Sales","emailTxt":"dhelmer@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":11,"imageUrl":"https://cdn-user.dealerrater.com/images/223ac5d038db.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":472272,"personPtyId":36852650,"firstName":"Brenna","lastName":"Walant","titleText":"Internet Sales","shortBioText":"My Name is Brenna, first off I love my job and have been with Napletons for the past 6 years. I love to travel and make the most of life. Fishing is my Favorite Hobby, and I like to spend most of my time outdoors.","emailTxt":"bwalant@napleton.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/f67302dca58c.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1346457600","industryStartDtUtc":"1346457600","certifiedEmployee":false,"deptDscrp":"Internet"},{"id":472270,"personPtyId":36582850,"firstName":"Gary","lastName":"Judd","titleText":"Sales Manager","emailTxt":"g.judd@napleton.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/6cb5e0e87eb3.jpg","drDealerId":38068,"dealerEmpStartDtUtc":"1351728000","industryStartDtUtc":"260236800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":408364,"personPtyId":35989114,"firstName":"Chad","lastName":"Hauser","titleText":"Service & Parts Dir","emailTxt":"chauser@napleton.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/58820528da75.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":472269,"personPtyId":36500581,"firstName":"Geoff","lastName":"Feinblatt","titleText":"General Manager","emailTxt":"gfeinblatt@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/0ae78010c020.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":472282,"personPtyId":37059127,"firstName":"Jeff","lastName":"Martin","titleText":"Sales","emailTxt":"jmartin@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/c33e5a6411fc.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":472293,"firstName":"Tina","lastName":"Ward","titleText":"Service Advisor","shortBioText":"","emailTxt":"tward@napleton.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/a91ec453f197.jpg","drDealerId":38068,"certifiedEmployee":false,"deptDscrp":"Service"}]
Cars for Sale   /   Dealers  /  Napleton Cadillac Rockford

Napleton Cadillac Rockford

4.9 out of 5 4.9
688 reviews
505 N Perryville Rd Rockford, IL 61107
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 6:00 PM

Napleton Cadillac Rockford Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed
Dealer website
Dealer website
New (815) 552-1411
Used (815) 552-1411
Service (815) 552-1411

Inventory

NEW
$67,354 MSRP $69,455
2018 Cadillac XTS
  • Exterior Color: Black Raven
  • Interior Color: Maple Sugar
  • Transmission: 6-Speed Automatic
  • Drivetrain: AWD
NEW
$57,690 MSRP $57,690
2019 Cadillac XT5
  • Exterior Color: Radiant Silver Metallic
  • Interior Color: Jet Black
  • Transmission: 8-Speed Automatic
  • Drivetrain: AWD
NEW
$54,415 MSRP $54,415
2018 Cadillac XTS
  • Exterior Color: Crystal White Tri-Coat
  • Interior Color: Shale
  • Transmission: 6-Speed Automatic
  • Drivetrain: FWD
NEW
$24,115 MSRP $24,615
2018 Subaru Impreza
  • Exterior Color: Crystal White Silica
  • Interior Color: Ivory
  • Transmission: Automatic CVT
  • Drivetrain: AWD
NEW
$60,997 MSRP $67,015
2018 Cadillac CT6
  • Exterior Color: Satin Steel Metallic
  • Transmission: 8-Speed Automatic
  • Drivetrain: RWD
NEW
$32,035 MSRP $32,035
2019 Subaru Crosstrek
  • Exterior Color: Venetian Red Pearl
  • Interior Color: Black
  • Transmission: Automatic CVT
  • Drivetrain: AWD

Our Employees

(5.0) 23 reviews

Nick Ciconte

Porsche and Subaru Sales
(5.0) 44 reviews

Lothan J.R Henry

Sales
(5.0) 27 reviews

Michael Price

Sales
(5.0) 33 reviews

Justine Brugger

Sales
(5.0) 30 reviews

Demian Wright

Cadillac Brand Manager
(5.0) 28 reviews

Nick Perkins

Sales
(4.9) 35 reviews

Todd Tifft

Subaru Sales Manager
(4.8) 33 reviews

Charles Madison

FINANCE MANAGER
(4.9) 38 reviews

Brian Langkamp

Used Car Manager
(5.0) 29 reviews

Troy Vail

Porsche Sales Manager

 View All Employees
View All Employees

About Our Dealership

Dealer on Cars.com since November 2013

At Napleton Auto Group, we are dedicated to providing each customer with the best service we can possibly provide.

...



Customer satisfaction is the single most important focus of our business, just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put, we treat our customers the way we would like to be treated. We want every customer's experience to be as timely, comfortable and satisfying as possible.

For over 80 years, the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

"Customer Care Beyond Compare!"

Photos & Videos

4
Photos

Service

Oil, Filter Change

$49.95 and up*

Tire Rotation

$14.95

Transmission Service

$149.95 and up*

Cabin Filter Replacement

$69.95 and up*

See All Service & Price Information

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
688 lifetime reviews. Includes reviews of Napleton Cadillac Rockford from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

All Reviews service helpful deal process price knowledgeable professional excellent pleasant finance honest paperwork courteous personable oil outstanding fix lease respect polite repair warranty reasonable painless engine
All Reviews service helpful deal process price knowledgeable professional excellent
All Reviews service helpful deal process price knowledgeable professional excellent pleasant finance honest paperwork courteous personable oil outstanding fix lease respect polite repair warranty reasonable painless engine
  • 5.0 out of 5
    Excellent service
    by Julie59 on DealerRater.com
    October 13, 2018

    Troy took good care of us. He was very patient showing us every detail on the car, and explaining every step from signing papers to putting our license... plates on the car. Even took our picture. We have never had that done at any dealership in our adult life! It was a pleasure working with napletons!

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Troy Vail

    Porsche Sales Manager

    (5.0) 29 reviews
  • 5.0 out of 5
    knowledgable, friendly sales people
    by 19cups on DealerRater.com
    October 11, 2018

    Came to this dealership with no knowledge of subaru brand. Sales person, Jordan Davis, is knowledgable, patient and very good at explaining features. Jordan... answered every question, was kind and attentive. I find the technology on the new Ascent somewhat daunting, but Jordan patiently went through all of it to help me understand the car and all it can do. Would definitely return to the dealership and work with Jordan again. Other sales and office staff also very helpful.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Jordan Davis

    SALES PERSON

    (5.0) 10 reviews

  • FEATURED REVIEW

    5.0 out of 5
    Great Service!
    by Don B. from Loves Park, IL
    March 7, 2016

    Thanks Napleton and Mike for the great service every time I come in! I brought my 2015 Cadillac XTS in for an oil change and also for them to check out... a bulge in one of my tires. Rather than have me driving on a potentially unsafe tire my service rep, Mike Palumbo, immediately arranged for a loaner car for me (2016 XTS) and ordered a new tire for me. The new tire came in the next day and I had my car back that afternoon. As always, Great Service! Thanks Mike! Don B. Loves Park, IL.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    Enjoyable No Hassle Subaru Purchase
    by Paul & Molly on DealerRater.com
    October 7, 2018

    We needed a vehicle to replace one totaled in an accident. We wanted to purchase a Subaru locally and Napleton???s, through Nick our sales representative,... was able to find the Forester we wanted and match the lowest price we had found elsewhere. It was comforting to be able to buy locally and deal with nice people. Both Nick and Todd the sales manager were professional, friendly, and very accommodating to our situation. Very happy with our new Forester.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Nick Ciconte

    Porsche and Subaru Sales

    (5.0) 23 reviews
    Todd Tifft

    Subaru Sales Manager

    (4.9) 35 reviews
    James Horst

    Finance Manager

    (4.9) 11 reviews
  • 5.0 out of 5
    New car purchase
    by John Peterson on DealerRater.com
    October 6, 2018

    Troy Vail from Napleton Auto Werks Porshce defined top shelf customer service. Troy had to deal with a very difficult situation created by me but fixed... by Troy with extreme professionalism and very timely. Also, his follow has been consistent and helpful

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    Does recommend this dealer
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    Worked with:
    Troy Vail

    Porsche Sales Manager

    (5.0) 29 reviews
  • 5.0 out of 5
    Perfect!
    by new car lover on DealerRater.com
    October 5, 2018

    Nick Ciconte helped me get the Forester of my dreams! It was a very easy, quick process, and quite painless. The price was right and so was the car. I... couldn't be happier with my sales/service experience!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Nick Ciconte

    Porsche and Subaru Sales

    (5.0) 23 reviews
  • 5.0 out of 5
    Positive sales experience.
    by Stu on DealerRater.com
    October 4, 2018

    I initially reached out to Desiree Helmer, their internet sales specialist. She provided very competitive pricing and quickly struck a deal quickly. Tim... Normoyle completed the sale. Kudos all around on a pleasant sales experience.

    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Tim Normoyle

    Sales

    (4.9) 18 reviews
  • 5.0 out of 5
    I???m lovin??? it
    by Ggggggbbbbbbb on DealerRater.com
    October 3, 2018

    These guys are the best. Been working with them for years across many brands. Always a great experience and this time around was no different. Thanks Troy!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Troy Vail

    Porsche Sales Manager

    (5.0) 29 reviews
    Richard Dummer

    Porsche Sales and Leasing

    (5.0) 11 reviews
    Mike Palumbo

    Service Advisor

    (5.0) 11 reviews
    James Horst

    Finance Manager

    (4.9) 11 reviews
  • 5.0 out of 5
    Napleton Auto Works Rockford, IL
    by Keenan, Tom on DealerRater.com
    October 2, 2018

    Excellent dealership with the best customer service. Justine is my sales person and she knows exactly whatI want in a vehicle and how to customize it... to my satisfaction. I'm so satisfied with my vehicle and really appreciate all the personal attention that was given to my purchase. Thank you Justine and Napleton Auto Works.!!!

    5.0 out of 5
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    5.0 out of 5
    Overall Experience
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Justine Brugger

    Sales

    (5.0) 33 reviews
    Demian Wright

    Cadillac Brand Manager

    (5.0) 30 reviews
    Brian Langkamp

    Used Car Manager

    (4.9) 38 reviews
    Scott Nicoll

    General Sales Manager

    (5.0) 6 reviews
  • 5.0 out of 5
    Service
    by Andi101 on DealerRater.com
    October 1, 2018

    I had my car into the shop on 9-24 for a rattle noise. I worked with Ryan in service. He kept me updated on what was going on. They found the noise... and fixed it and I am once again a happy Subaru owner. They done great and I am very satisfied with my service!

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Worked with:
    Ryan Fagerstrom

    Service Advisor

    (5.0) 5 reviews
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