Napleton Cadillac Rockford

Tim, Todd, and Jeff cordially and transparently guided us through every step of custom ordering our 2026 Subaru Forester Touring Hybrid—from the initial test drive and selecting accessories to providing production and delivery updates and demonstrating the vehicle’s key features upon delivery. Their professionalism, communication, and knowledge made the entire purchasing experience enjoyable and stress-free. I would highly recommend Napleton Subaru to anyone considering a Subaru for their outstanding customer service, transparent sales process, and deep understanding of their vehicles.

Great dealership. We drive over an hour to go to this one vs our local dealer because they are better...

Two representatives from the dealership were quick to respond and were willing to help in any way they could.

Friendly,easy to get appointments,fast service.We love our Subaru.They answer any questions we have

Worth the read! Originally from Australia, I have had car-buying experience in both countries. The buying experience is very different here and there. Previously, in the US, my experience has been pressure from pushy salespeople, who have to run off to negotiate and get everything approved by a manager. Good price deals always came with specific conditions, like a set VIN that was already sold or accessories that were extra. The manager was always out of sight and inaccessible. I must say that the experience at Napleton was very open and without any of the pressure or sales manager isolation. We were immediately introduced to everyone we would need to talk to, including the manager, to make our decision. This experience was great, as was the finance step, and the after-sales follow-up has been superb. Thank you to the team for your effort. My wife and I will definitely return in the future.

Recently purchased my new Subaru from Napleton. This dealership is beautiful! My experience with the sales department was excellent! Tim Normoyle was exceptional in helping me with the sales process. Highly recommend Tim if your looking for a new car!

They always service my car timely and thoroughly and are very detailed in letting me know what they are doing and what needs to be done.

People were very nice and made sure all the Tech was explained. My sales person Dan was very professional and understanding.

Our salesman Chris was very knowledgeable, friendly, and outgoing. He took time to show us the two models we were interested in seeing and driving and explaining the differences. We made up our minds quickly, with no pressure from him.

Buying my first Subaru was a great experience. I couldn’t have a better time Tim took the time to explain everything Subaru had to offer . It’s the most fun car to drive and I love all the safety features