Napleton Cadillac Rockford Hours
At Napleton Auto Group, we are dedicated to providing each customer with the best service we can possibly provide.
Customer satisfaction is the single most important focus of our business, just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put, we treat our customers the way we would like to be treated. We want every customer's experience to be as timely, comfortable and satisfying as possible.
For over 80 years, the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.
"Customer Care Beyond Compare!"
Oil, Filter Change
$49.95 and up*
$149.95 and up*
Cabin Filter Replacement
$69.95 and up*
Read reviews that mention:
Troy took good care of us. He was very patient showing us every detail on the car, and explaining every step from signing papers to putting our license... plates on the car. Even took our picture. We have never had that done at any dealership in our adult life! It was a pleasure working with napletons!
Came to this dealership with no knowledge of subaru brand. Sales person, Jordan Davis, is knowledgable, patient and very good at explaining features. Jordan... answered every question, was kind and attentive. I find the technology on the new Ascent somewhat daunting, but Jordan patiently went through all of it to help me understand the car and all it can do. Would definitely return to the dealership and work with Jordan again. Other sales and office staff also very helpful.
Thanks Napleton and Mike for the great service every time I come in! I brought my 2015 Cadillac XTS in for an oil change and also for them to check out... a bulge in one of my tires. Rather than have me driving on a potentially unsafe tire my service rep, Mike Palumbo, immediately arranged for a loaner car for me (2016 XTS) and ordered a new tire for me. The new tire came in the next day and I had my car back that afternoon. As always, Great Service! Thanks Mike! Don B. Loves Park, IL.
We needed a vehicle to replace one totaled in an accident. We wanted to purchase a Subaru locally and Napleton???s, through Nick our sales representative,... was able to find the Forester we wanted and match the lowest price we had found elsewhere. It was comforting to be able to buy locally and deal with nice people. Both Nick and Todd the sales manager were professional, friendly, and very accommodating to our situation. Very happy with our new Forester.
Troy Vail from Napleton Auto Werks Porshce defined top shelf customer service. Troy had to deal with a very difficult situation created by me but fixed... by Troy with extreme professionalism and very timely. Also, his follow has been consistent and helpful
Nick Ciconte helped me get the Forester of my dreams! It was a very easy, quick process, and quite painless. The price was right and so was the car. I... couldn't be happier with my sales/service experience!
I initially reached out to Desiree Helmer, their internet sales specialist. She provided very competitive pricing and quickly struck a deal quickly. Tim... Normoyle completed the sale. Kudos all around on a pleasant sales experience.
These guys are the best. Been working with them for years across many brands. Always a great experience and this time around was no different. Thanks Troy!
Porsche Sales and Leasing
Excellent dealership with the best customer service. Justine is my sales person and she knows exactly whatI want in a vehicle and how to customize it... to my satisfaction. I'm so satisfied with my vehicle and really appreciate all the personal attention that was given to my purchase. Thank you Justine and Napleton Auto Works.!!!
Cadillac Brand Manager
Used Car Manager
General Sales Manager
I had my car into the shop on 9-24 for a rattle noise. I worked with Ryan in service. He kept me updated on what was going on. They found the noise... and fixed it and I am once again a happy Subaru owner. They done great and I am very satisfied with my service!