Napleton Cadillac Rockford

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 4:00 PM

Napleton Cadillac Rockford Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 7:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2013

At Napleton Auto Group, we are dedicated to providing each customer with the best service we can possibly provide.

...



Customer satisfaction is the single most important focus of our business, just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put, we treat our customers the way we would like to be treated. We want every customer's experience to be as timely, comfortable and satisfying as possible.

For over 80 years, the Napleton family has made sure that nothing is more important than our commitment to your satisfaction. We hope you'll join the thousands of other satisfied customers.

"Customer Care Beyond Compare!"

Service

Oil, Filter Change

$49.95 and up*

Tire Rotation

$14.95

Transmission Service

$149.95 and up*

Cabin Filter Replacement

$69.95 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
768 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 30, 2020

    Turned in my cross trek lease for a 2021 cross trek and am so happy with all the new features my new one has and gary is always so easy to deal with very... happy

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    Shopped for a new car
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    Dealer Response

    Val, we are glad we could help! Thank you again for leaving us this response!

  • 5.0 out of 5
    August 25, 2020

    Was referred to gary for a used car and was so happy with the car I bought and the deal I got fantastic experience and will refer all my friends to him... for a great deal and will be back myself

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    T, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! We ...hope you continue to choose us for all your automotive needs! Take care!

  • March 7, 2016

    Thanks Napleton and Mike for the great service every time I come in! I brought my 2015 Cadillac XTS in for an oil change and also for them to check out... a bulge in one of my tires. Rather than have me driving on a potentially unsafe tire my service rep, Mike Palumbo, immediately arranged for a loaner car for me (2016 XTS) and ordered a new tire for me. The new tire came in the next day and I had my car back that afternoon. As always, Great Service! Thanks Mike! Don B. Loves Park, IL.

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    August 4, 2020

    What a find. Was looking for a specific model of car and found one at Napleton Subaru. Honestly we were very nervous about how a car purchase would work... in these tough times. But were totally pleased with the minimal contact process at Napleton in Rockford. These folks have it locked down. Masks, sanitizer, distancing...the whole package. AND we got a great deal on the car we wanted. This was actually the best car buying experience we have ever had. Sorry we didn't find this dealership sooner. Todd, Nolan, Ellen - you folks are the best.

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    Dealer Response

    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton Subaru! We're glad to hear we delivered such... a great experience. If there's anything further we can do for you, we are happy to help!

  • 5.0 out of 5
    July 31, 2020

    Purchased a beautiful Cadillac from Napleton Cadillac in Rockford, nick and Demian were great to work with!! Thank you guys I love my new Cadillac XT6!

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    Shopped for a new car
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    Dealer Response

    Caddi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. S...afe travels!

  • 5.0 out of 5
    June 30, 2020

    I am over the top pleased with my whole experience of buying my car. I had such great help from Nick and Demian finding me my perfect car. I looked at... 2 cars drove one and bought the one I drove. These two looked for weeks for different cars for me. GREAT job guys.

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    Shopped for a used car
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    Dealer Response

    We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Barbara. Thank you and we hope to see you... again!

  • 5.0 out of 5
    June 30, 2020

    I went to Napleton to look for a Cadillac, Nick and Demian were awesome to work with they helped me find the perfect car with no pressure!! If you are... in the market go see these guys!!

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    Dealer Response

    We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Tony. Thank you and we hope to see you ag...ain!

  • 5.0 out of 5
    June 30, 2020

    Big thank you to Nick and Demian at Napleton Cadillac for helping me purchase my Cadillac!! Great experience would recommend everyone to go see these guys

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    Dealer Response

    Sicko, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton Subaru! If you have any additional questi...ons about your new vehicle, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    June 25, 2020

    Gary found us the perfect car to fit our lifestyle and budget! He was very accommodating and helped us through the process every step of the way! I highly... recommend visiting him when looking for a new or pre owned vehicle!

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    Shopped for a used car
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    Dealer Response

    Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional questions... about your new vehicle, we will be more than happy to assist you! Safe travels!

  • 5.0 out of 5
    June 25, 2020

    Purchased a used car from this location. Very happy with experience. Worked with Gary Judd on the deal. He made the purchased process quick and easy. Also... got a good deal on the vehicle . Very friendly , clean location

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    Dealer Response

    Thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more th...an happy to assist you! Safe travels!

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