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Napleton Cadillac Rockford

(897 reviews)
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Sales hours:
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
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2019 consumer dealer award

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New (877) 536-6286 (877) 536-6286
Used (855) 577-2950 (855) 577-2950
Service (866) 569-7265 (866) 569-7265

Inventory

See all 172 vehicles from this dealership.

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About our dealership

This seller has been on Cars.com since November 2013.
At Napleton Auto Group we are dedicated to providing each customer with the best service we can possibly provide.

Customer satisfaction is the single most important focus of our business just as it has been since we opened the first dealership in 1931 with a philosophy of "Common Courtesy". Simply put we treat our customers the way we would like to be treated. We want every customer's experience to be as timely comfortable and satisfying as possible.

For over 80 years the Napleton family has made sure that nothing is more important than our commitment to your satisfaction.
Customer Care Beyond Compare!

Service center

Phone number (866) 569-7265

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

Reviews

(897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Cadillac Rockford from DealerRater.

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Buying my first Subaru was a great experience.

Buying my first Subaru was a great experience. I couldn’t have a better time Tim took the time to explain everything Subaru had to offer . It’s the most fun car to drive and I love all the safety features

Buying my first Subaru was a great experience.

Buying my first Subaru was a great experience. I couldn’t have a better time Tim took the time to explain everything Subaru had to offer . It’s the most fun car to drive and I love all the safety features

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Reliable, truly cares about customers and their

Reliable, truly cares about customers and their satisfaction. Great people to work with. Would highly recommend them.

Reliable, truly cares about customers and their

Reliable, truly cares about customers and their satisfaction. Great people to work with. Would highly recommend them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Everyone was wonderful from Gary the manager to Sean at

Everyone was wonderful from Gary the manager to Sean at the service desk to the repair guys. The service was great. Each and every visit there is always a good experience. They are always so very helpful. Thank you.

Everyone was wonderful from Gary the manager to Sean at

Everyone was wonderful from Gary the manager to Sean at the service desk to the repair guys. The service was great. Each and every visit there is always a good experience. They are always so very helpful. Thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Jeff was very knowledgeable about the model and helpful

Jeff was very knowledgeable about the model and helpful during the whole purchasing process. Finance department was very helpful and easy to work with.

Jeff was very knowledgeable about the model and helpful

Jeff was very knowledgeable about the model and helpful during the whole purchasing process. Finance department was very helpful and easy to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Wonderful Salesman and this is the third car we bought

Wonderful Salesman and this is the third car we bought from him. The dealership itself is also very pleasant. We will go back there when we buy our next car.

Wonderful Salesman and this is the third car we bought

Wonderful Salesman and this is the third car we bought from him. The dealership itself is also very pleasant. We will go back there when we buy our next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Beautiful show room friendly and courteous staff second

Beautiful show room friendly and courteous staff second car purchased here will be back for more

Beautiful show room friendly and courteous staff second

Beautiful show room friendly and courteous staff second car purchased here will be back for more

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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The service was extremely well done and I could not be

The service was extremely well done and I could not be more thankful for the work they put in

The service was extremely well done and I could not be

The service was extremely well done and I could not be more thankful for the work they put in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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They treated me fairly and with respect they did not try

They treated me fairly and with respect they did not try to push anything on me that I did not want. My purchase was handled respectfully by all concerned

They treated me fairly and with respect they did not try

They treated me fairly and with respect they did not try to push anything on me that I did not want. My purchase was handled respectfully by all concerned

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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On time and very efficient.

On time and very efficient. Text alerts were very helpful to keep track of the service.

On time and very efficient.

On time and very efficient. Text alerts were very helpful to keep track of the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Sales experience was great, knowledgable staff, explained

Sales experience was great, knowledgable staff, explained every step in the process. We have found great post sales support, both from Rosa with “training” and our salesman Matt! Hope to make Napleton’s our dealership from now on.,

Sales experience was great, knowledgable staff, explained

Sales experience was great, knowledgable staff, explained every step in the process. We have found great post sales support, both from Rosa with “training” and our salesman Matt! Hope to make Napleton’s our dealership from now on.,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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