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Napleton Cadillac Rockford

(897 reviews)
Visit Napleton Cadillac Rockford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 consumer dealer award
View 1 awards
2019 consumer dealer award
New (877) 536-6286 (877) 536-6286
Used (855) 577-2950 (855) 577-2950
Service (866) 569-7265 (866) 569-7265

Reviews

(897 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Napleton Cadillac Rockford from DealerRater.

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Buying my first Subaru was a great experience.

Buying my first Subaru was a great experience. I couldn’t have a better time Tim took the time to explain everything Subaru had to offer . It’s the most fun car to drive and I love all the safety features

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Reliable, truly cares about customers and their

Reliable, truly cares about customers and their satisfaction. Great people to work with. Would highly recommend them.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Everyone was wonderful from Gary the manager to Sean at

Everyone was wonderful from Gary the manager to Sean at the service desk to the repair guys. The service was great. Each and every visit there is always a good experience. They are always so very helpful. Thank you.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
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0 people out of 0 found this review helpful.

Jeff was very knowledgeable about the model and helpful

Jeff was very knowledgeable about the model and helpful during the whole purchasing process. Finance department was very helpful and easy to work with.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Wonderful Salesman and this is the third car we bought

Wonderful Salesman and this is the third car we bought from him. The dealership itself is also very pleasant. We will go back there when we buy our next car.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Beautiful show room friendly and courteous staff second

Beautiful show room friendly and courteous staff second car purchased here will be back for more

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

The service was extremely well done and I could not be

The service was extremely well done and I could not be more thankful for the work they put in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

They treated me fairly and with respect they did not try

They treated me fairly and with respect they did not try to push anything on me that I did not want. My purchase was handled respectfully by all concerned

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

On time and very efficient.

On time and very efficient. Text alerts were very helpful to keep track of the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sales experience was great, knowledgable staff, explained

Sales experience was great, knowledgable staff, explained every step in the process. We have found great post sales support, both from Rosa with “training” and our salesman Matt! Hope to make Napleton’s our dealership from now on.,

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.