Pacific Volkswagen

Pacific Volkswagen are leaps and bounds beyond the rest. Everyone who works there is a real human being (not like the robots you meet at other dealerships). They are kind, honest, and eager to work with you, whatever your needs may be. The whole team made our buying process a pleasure, and I don't say that lightly. Buying a car is no fun, but everyone at Pacific Volkswagen (especially Jesus) made it simple and smooth (and dare I say even enjoyable). We are grateful to the whole team. Can't recommend them enough.

They aren’t advertising the mark up. I filled out everything online to buy the car and it tells me it’s avail but after they have my social, insurance and lic they tell me that it’s a $10k mark up. I feel I like that’s dishonest.

By far one of the worst experiences I have dealt with.... Christy or however you spell it told us we had approval and we we're good to go... then when it was time to get the paperwork filled out they said that our account got flagged for being an importer and exporter of cars... She told me to call VW credit to figure out the issue and I called them and they had no earthly idea what I was talking about... When I called back the dealership desk manager today said it's final and nothing I could do about it. I will never buy another car from these people. I would not advise anyone to even step foot in this place. I hope they see this review and figure out new management as the ones there right now are not able to comprehend how to run a business. Thank you for saving us our time and money and not giving it to a con artist. AGAIN DO NOT BUY A CAR FROM THEM I WILL POST THIS ON EVERY WEBSITE I CAN TO GET THE WORD OUT.

By far one of the worst experiences I have dealt with.... Christy or however you spell it told us we had approval and we we're good to go... then when it was time to get the paperwork filled out they said that our account got flagged for being an importer and exporter of cars... She told me to call VW credit to figure out the issue and I called them and they had no earthly idea what I was talking about... When I called back the dealership desk manager today said it's final and nothing I could do about it. I will never buy another car from these people. I would not advise anyone to even step foot in this place. I hope they see this review and figure out new management as the ones there right now are not able to comprehend how to run a business. Thank you for saving us our time and money and not giving it to a con artist. AGAIN DO NOT BUY A CAR FROM THEM I WILL POST THIS ON EVERY WEBSITE I CAN TO GET THE WORD OUT.

Nothing but great things to say about this dealership! Sally, Chris, Estevan, and Byron you guys are the best! Got me into my new Atlas Cross Sport with no nonsense, and a fair deal overall and excellent experience! Thank you guys!

This customer service on the visit was very subpar. I waited by the car and finally went inside to find the service tech only to realize names aren’t very prominent and then someone approached me. Only one intermediate person? And then the service tech was just going through the motion for a paycheck. The visit was disappointing.

Service person David Troussaint very nice and pleasant. All work performed on time as promised. I appreciate the ride to dealership as I had no on else to help me that day.

Had a pleasant experience at Pacific! Everything from being greeted upon arrival all the way to the delivery of the car! The buying process was easy and pleasant. I felt no pressure. Steve and Chris did an amazing job making us feel comfortable and my wife and I felt we got a great deal! The finance dept. was excellent and explained all the paperwork and options for me to protect my vehicle. Thank you!

The service department makes it easy to return home and pick up the car by providing Lyft transportation. The drivers are punctual and friendly. Payment is made to the service department representative instead of going to the cashier which is more efficient.

Overall is very good. Service people are all very nice and experienced. But I had problem with A/C. This is second time and it still has not completed fixed. I have to say it is vehicle quality problem. VW should help to get this fixed!