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Everyone there is fun! I’ve leased 3 cars in a row. Love my Atlas! Thanks Chris Estrada and Burg in Finance!! Got the car and deal I wanted.
We tried to purchase a used vehicle from this location. We wanted to purchase it with cash, but they wanted us to sign a Credit Report Request Form (something about the Patriot Act and how were potential xxxxxxxxxx and whatnot). Turns out you DON'T have to fill out this form if you are paying cash, but if the price is more than 10k you need to fill out an 8300 Form from the IRS to report the transaction. (Bonus: personal check is not cash, cashier checks and money orders ARE cash, so unless you have actual dollar bills, don't "buy with cash" during a holiday when banks are closed). Needless to say George the desk manager walked out of the office without so much as a "have a good day" when I flat out said we weren't signing a Credit Report form. AND BY THE WAY, IT ISN'T FOOLING ANYBODY JUST BECAUSE YOU LITERALLY WRITE "NO CREDIT CHECK" ON THE FORM AND STILL ASK FOR OUR SIGNATURE. Come on guys, get it together. Oh, and Helio the salesman was nice.
Not worth my time
I did my research and offered a good price they came back with price for the wrong vehicle year which made the price $5.5k more than offered. the said they would take off $2k and came back with a price $900 less, I pointed out there errors and they looked stupefied that Would question their data. Don't buy a used car here!!!
Excellent CPO Car Buying Experience!
Start to finish we had a great experience with Pacific VW. We had our eye on a certified pre-owned vehicle there that we had found on cars.com, and went in on a Saturday morning for a test drive with Aaron. We were still looking around at other cars and were short on time that day, so decided to come back to check out the same vehicle again on Tuesday morning. We were admittedly a little wishy washy (car buying is stressful!), but Aaron was awesome - he knew his stuff when it came to the vehicle and the warranties offered, he wasn't overly pushy with the sale, and was helpful, available, and patient with us throughout the entire process. We did have to wait for quite a while to meet with someone in finance after we signed the initial agreement (there was only one person working in that dept on Tuesday and another customer was ahead of us), but Berdj was extremely thorough with his explanations of various offerings and we felt very informed leaving his office. He even threw in a complimentary detail service for our extended wait, which was much appreciated! We drove our shiny new purchase off the lot that afternoon and are very satisfied with this car buying experience, and would absolutely recommend to anyone looking for a new or used car!
Its a pleasure working with Jonathan Rodriguez , he always taking care of my car . He knows when there are time needed for the type of service. He knows when we need a car rental is needed or not. This place was always honest to me on all the service needs, I?ve been a customer since 2011 , I highly recommend this dealership for my car repairs.
Thank you for your 7 years of loyal business, Tony. We're glad Jonathan takes great care of your vehicle. We appreciate your strong recommendation! Regards, Pacific Volkswagen
I would highly recommend Christopher Estrada
I would highly recommend Christopher Estrada when looking for a new or used car. He took his time and answered all of my questions and there were many questions. I feel the best deal is when both customer and vendor are satisfied, Christopher delivered. Thanks again Paul from Sweden
Thank you Paul for your five star review. We're glad Chris was able to deliver! It's great to know he was able to answer all of your questions. Regards Pacific Volkswagen
Costco run turns into a car purchase
As I was headed to Costco on a friday afternoon I noticed a beautiful 2006 Passat for sale for $5,995. I made an internet inquiry to get more information. Sergio called me within a minute about the car. He gave me all the information I asked for and even emailed me the car fax. We made an appointment for Saturday to test drive it and sold. He accepted the offer I made over the phone and I left with the car. He made it super easy and fast to get my car. See Sergio and George at Pacific Volkswagon.
Ruben we're glad you contacted us in regards to the Passat. It's great to know Sergio was so responsive. We thank you for your five star review and recommendation. Regards Pacific Volkswagen
Ask for Chris Estrada, he is the best!
My experience was a blast. Chris tried hard to meet my numbers and I walked off with a new Tiguan!
Roger we're glad Chris and the team were able to get you to drive off in a new Tiguan. Regards Pacific Volkswagen
Great customer service
They made buying my car so EASY! James Le was my salesperson who went above and beyond to make the deal worth my while. This is the easiest and best experience buying a car. Needless to say I was impressed with their customer service.
Jan we're glad James was able to make a deal worth your while! It's great to know we could provide you with your easiest car buying experience ever! Regards Pacific Volkswagen
No pressure no hassle
I submitted a request online to get a quote for a new Tiguan. With in 2 minutes a gentleman by the name of Sergio called me to set up an appointment to test drive the car. As I arrived to the dealership I saw the Tiguan right outside that I wanted to drive. He had the car ready for a test drive so we didn?t waste anytime looking for the one I wanted to drive. When it came to numbers he offered me the Costco price since I was member and we agreed to terms in less than 10 minutes!! Wow, This has been the best buying experience ever. Berj in finance was great as well. I definitely recommend this dealership 1000%. Make sure to see Sergio in internet sales for the best and quickest buying experience.