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McGrath Acura of Morton Grove

(798 reviews)
Visit McGrath Acura of Morton Grove
Sales hours:
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–8:00pm 7:00am–5:00pm
Sunday Closed 8:00am–3:00pm

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New (847) 929-9627 (847) 929-9627
Used (847) 929-9438 (847) 929-9438
Service (847) 410-8412 (847) 410-8412

Inventory

See all 308 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since March 2015.
What really sets an Acura dealership apart these days?
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You're a Smart Shopper! You know what it takes to find a great deal on a New Acura or Certified Pre-Owned Acura in Morton Grove. Whether you're looking for the perfect new vehicle or a great deal on a Low Priced Car or Low Mileage Car you can be in-control as you use the Acura Shopping Tools on this website to find the vehicle you want! Plus you can check out the Current Online Specials and Promotions that change all the time!
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Service center

Phone number (847) 410-8412

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–5:00pm
Sunday
8:00am–3:00pm

Meet our employees

Reviews

(798 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGrath Acura of Morton Grove from DealerRater.

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I never got any contact from them.

I never got any contact from them. I tried twice but no response. I guess they don't want my business.

I never got any contact from them.

I never got any contact from them. I tried twice but no response. I guess they don't want my business.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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We negotiated and shook on a price for a used Impreza

We negotiated and shook on a price for a used Impreza Thursday evening with Leo and Baker, but were told its inspection hadn't been finished yet, and the car would be held for us at that price. We said we would back either Saturday or Monday to finalize the deal, but were told today that the car been sold to someone else.

We negotiated and shook on a price for a used Impreza

We negotiated and shook on a price for a used Impreza Thursday evening with Leo and Baker, but were told its inspection hadn't been finished yet, and the car would be held for us at that price. We said we would back either Saturday or Monday to finalize the deal, but were told today that the car been sold to someone else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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Icho was truly wonderful throughout the entire process.

Icho was truly wonderful throughout the entire process. Thank you for making everything so effortless and enjoyable. I genuinely appreciate your dedication and support—you’re the best salesman I’ve ever had the pleasure of working with. Love the MDX

Icho was truly wonderful throughout the entire process.

Icho was truly wonderful throughout the entire process. Thank you for making everything so effortless and enjoyable. I genuinely appreciate your dedication and support—you’re the best salesman I’ve ever had the pleasure of working with. Love the MDX

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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This dealership apparently doesn’t have the ability to

This dealership apparently doesn’t have the ability to sell cars online or process paperwork electronically or via FedEx for that matter! What is this, the 60s? Also, the lady that answered was not friendly whatsoever. I wouldn’t say rude, just definitely didn’t feel like a welcome customer whose business they wanted. Come join us in the 2000s! Amazing for an Acura dealership of all things. I’ve bought my last 3 cars online & was simply amazed at the lack of customer service or ability to work online or electronically in this day & age.

This dealership apparently doesn’t have the ability to

This dealership apparently doesn’t have the ability to sell cars online or process paperwork electronically or via FedEx for that matter! What is this, the 60s? Also, the lady that answered was not friendly whatsoever. I wouldn’t say rude, just definitely didn’t feel like a welcome customer whose business they wanted. Come join us in the 2000s! Amazing for an Acura dealership of all things. I’ve bought my last 3 cars online & was simply amazed at the lack of customer service or ability to work online or electronically in this day & age.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Recently purchased a new RDX; worked with my sales

Recently purchased a new RDX; worked with my sales consultant Icho, and Sergio and Reny in management. All were very straight forward and transparent to work with. Thanks all!

Recently purchased a new RDX; worked with my sales

Recently purchased a new RDX; worked with my sales consultant Icho, and Sergio and Reny in management. All were very straight forward and transparent to work with. Thanks all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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I purchased a used car here a month ago and paid for my

I purchased a used car here a month ago and paid for my registration at the dealership. They said they would send the plates and tags to my address and I still have not received them. I wanted an update on the status since it really shouldn't take that long, and upon calling I was forwarded to a disconnected number. I called again and told them it was disconnected, and they sent me to the same number. I've tried the online contact us and chat bots and never got a response. The buying process was fine, but the customer service afterwards isn't worth the headache, go elsewhere!

I purchased a used car here a month ago and paid for my

I purchased a used car here a month ago and paid for my registration at the dealership. They said they would send the plates and tags to my address and I still have not received them. I wanted an update on the status since it really shouldn't take that long, and upon calling I was forwarded to a disconnected number. I called again and told them it was disconnected, and they sent me to the same number. I've tried the online contact us and chat bots and never got a response. The buying process was fine, but the customer service afterwards isn't worth the headache, go elsewhere!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
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Knowledgeable sales people who don’t overwhelm.

Knowledgeable sales people who don’t overwhelm. They will work with you on getting close to your expected payment.

Knowledgeable sales people who don’t overwhelm.

Knowledgeable sales people who don’t overwhelm. They will work with you on getting close to your expected payment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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I really thought I'd be leaving a 5-star review on this

I really thought I'd be leaving a 5-star review on this place. Sadly, they're just a star or two better than most of the dealerships that can't even respect people that walk in their doors. On 8/3, my son and I worked with Nate who was heavily assisted by Rony, the sales manager. We really didn't negotiate because we felt we were getting a pretty good deal and paying cash didn't affect the price and we weren't buying into anything extra on a 10 yr old car. While I was given what seemed to be a legit reason to run my credit, a lot of people (including friends that work at dealerships) don't see why this was necessary if we paid cash. Whatever. It's a temporary dip. My son was able to drive the purchased car to get the final few thousand to pay in full. While on the drive, he noticed just a couple things with the car - one being cosmetic for sure that only required a screwdriver to fix. He couldn't locate Rony or Nate, but when he respectfully inquired on a quick fix since it's in his line of sight while driving, he was given a sarcastic 'not our problem' response by the finance guy. Respecting their busy Saturday, I emailed Nate and didn't expect a response until at least Tues. When I didn't get a response, I called Rony. He was NOT the same 'happy to help', 'we take pride in taking care of our customers', 'we're a family owned company that takes care of families' guy that fed us all the lines of comfort the day of the sale. I was a thorn but he agreed to have service take a look at things. I trusted that they would do right after paying $15,000 for the vehicle and that sending my son alone would go well. It did not. He drove nearly an hour only for them to take 10 minutes to look at a few things (that clearly takes longer) to be disrespected (as a young dumb kid) and unwilling to assist with the smallest things but told if he got video for evidence they'd take a better look. No thanks. Our mechanic took care of it - for nothing. Sure we didn't spend the ridiculous extra $5K on the extended warranty but, the money you could've made on MY next purchase and the few friends that are looking, that I WAS going to refer to you? You would've made more.... Would've. We will not be back. You price them well but you do not deliver what other McGrath dealerships do.

I really thought I'd be leaving a 5-star review on this

I really thought I'd be leaving a 5-star review on this place. Sadly, they're just a star or two better than most of the dealerships that can't even respect people that walk in their doors. On 8/3, my son and I worked with Nate who was heavily assisted by Rony, the sales manager. We really didn't negotiate because we felt we were getting a pretty good deal and paying cash didn't affect the price and we weren't buying into anything extra on a 10 yr old car. While I was given what seemed to be a legit reason to run my credit, a lot of people (including friends that work at dealerships) don't see why this was necessary if we paid cash. Whatever. It's a temporary dip. My son was able to drive the purchased car to get the final few thousand to pay in full. While on the drive, he noticed just a couple things with the car - one being cosmetic for sure that only required a screwdriver to fix. He couldn't locate Rony or Nate, but when he respectfully inquired on a quick fix since it's in his line of sight while driving, he was given a sarcastic 'not our problem' response by the finance guy. Respecting their busy Saturday, I emailed Nate and didn't expect a response until at least Tues. When I didn't get a response, I called Rony. He was NOT the same 'happy to help', 'we take pride in taking care of our customers', 'we're a family owned company that takes care of families' guy that fed us all the lines of comfort the day of the sale. I was a thorn but he agreed to have service take a look at things. I trusted that they would do right after paying $15,000 for the vehicle and that sending my son alone would go well. It did not. He drove nearly an hour only for them to take 10 minutes to look at a few things (that clearly takes longer) to be disrespected (as a young dumb kid) and unwilling to assist with the smallest things but told if he got video for evidence they'd take a better look. No thanks. Our mechanic took care of it - for nothing. Sure we didn't spend the ridiculous extra $5K on the extended warranty but, the money you could've made on MY next purchase and the few friends that are looking, that I WAS going to refer to you? You would've made more.... Would've. We will not be back. You price them well but you do not deliver what other McGrath dealerships do.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Reny B.

Reny B. was Fabulous to work with! He made the process seamless I have never purchased a vehicle that fast he made it so easy Go see Reny

Reny B.

Reny B. was Fabulous to work with! He made the process seamless I have never purchased a vehicle that fast he made it so easy Go see Reny

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience! We’re thrilled to hear that Reny B. made your car buying process so smooth and efficient. We’ll make sure to pass along your praise. Enjoy your new vehicle, and don’t hesitate to reach out if you need anything else!

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The staff was very knowledgeable and helpful.

The staff was very knowledgeable and helpful. They had excellent customer service and is courteous

The staff was very knowledgeable and helpful.

The staff was very knowledgeable and helpful. They had excellent customer service and is courteous

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We’re delighted to hear that our staff provided you with knowledgeable and courteous service. Your feedback is greatly appreciated, and we look forward to assisting you in the future.

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