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North Shore Mazda

(1,748 reviews)
Visit North Shore Mazda
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–4:00pm
Tuesday 9:00am–8:00pm 8:00am–4:00pm
Wednesday 9:00am–8:00pm 8:00am–4:00pm
Thursday 9:00am–8:00pm 8:00am–4:00pm
Friday 9:00am–6:00pm 8:00am–4:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (978) 910-0147 (978) 910-0147
Used (978) 910-0145 (978) 910-0145
Service (978) 224-3045 (978) 224-3045

Reviews

(1,748 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Best service I’ve had in a while

Mr. Duarte Bettencourt, took care us , was always on time with the paper work and meeting of appointments , great energy , a lot of communication which is really good , great customer service and I highly recommend to work him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Wonderful experience

I had the pleasure of working with Duarte B. He was professional and easy to work with. I especially appreciate him jumping through a few hoops to have my new vehicle ready for pickup earlier than I had originally requested.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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We purcased A 2020 CX5 and we love it!

We purcased A 2020 CX5 and we love it! Thanks for answering all our questions and being so helpful Eric Martiniello... you made this a great experience for us and our 3 year old grandson!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Duarte the best salesman

Ask for Duarte, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Thank you for the beautiful red mazda cx5 2022

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service, friendly staff

I had a wonderful experience buying a used car from Duarte at North Shore Mazda. He was super attentive, friendly, and knowledgeable. I would definitely recommend this dealership and Duarte to a friend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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A great experience

Had a great experience here, especially working with Leo — he was the best. Leo was very helpful and informed, super responsive, and knows his stuff. He made the car buying process pleasant and joyful as it's meant to be! We love the car we got! and will cherish it for a long time. Thanks to everyone at North Shore Mazda and especially Leo (!!!) for providing us with such a delightful experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mazda CX 5

Eris Martiniello is a great salesperson on helping me to lease the Mazda CX 5. I have leased with Mazda North Shore for 5 years now and is the best and great service. I absolutely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Perfect service!

Duarte was extremely helpful in getting me a new car. He went above and beyond and was extremely transparent throughout the entire process. Fastest and easiest car purchase ever. Thankful for all his help and would definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Tried to 10% upcharge on a new Mazda.

Tried to 10% upcharge on a new Mazda. Then tried to convince me that I could get it for the "right price" (i.e. 10% upcharge but my target monthly payment) by taking out a 6-7 year 7% interest financing plan from them. Total rip off. Go to Patrick Mazda near Worcester, not North Shore.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Thanks Duarte!

I had a great experience purchasing a new CX-5 from North Shore Mazda. Duarte was helpful, informative, and easy to work with. And despite a lack of inventory everywhere, they were able to get us the exact car we wanted within a couple of weeks. It was a very easy and pain free experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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