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Mercedes-Benz of Salt Lake City

(865 reviews)
Visit Mercedes-Benz of Salt Lake City
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 state dealer award
View 2 awards
2025 state dealer award
2025 consumer dealer award

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New (877) 432-0916 (877) 432-0916
Used (866) 512-3962 (866) 512-3962
Service (801) 833-0672 (801) 833-0672

Inventory

See all 267 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since March 2004.
At Ken Garff, we hear you. You might expect a car company’s top priority to be cars, but not at Ken Garff. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given. But Wait There's More Ken Garff Certified Pre-Owned - We go the extra mile so you can buy with confidence.
Dream Car. Dream Price.

Service center

Phone number (801) 833-0672

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Dillon Jones headshot
Dillon Jones
Sales Professional
(41 reviews)
David Laccoarce headshot
David Laccoarce
Sales Professional
(30 reviews)
Alan Satterfield headshot
Alan Satterfield
Sales Professional
(15 reviews)
Kyle Blanchard headshot
Kyle Blanchard
Sales Professional
(12 reviews)
Crawford Lindsay headshot
Crawford Lindsay
Sales Manager
(10 reviews)
Kyle Jeffrey headshot
Kyle Jeffrey
Shop Forman
(9 reviews)
Chris Keddington headshot
Chris Keddington
Inventory Manager
(9 reviews)
Mike Griffiths headshot
Mike Griffiths
Assistant Parts Manager
(8 reviews)
Dave Hoffman headshot
Dave Hoffman
Back Parts Counter
(8 reviews)
Denice Jeffrey headshot
Denice Jeffrey
Warranty Administrator
(8 reviews)
Miles McCabe headshot
Miles McCabe
Sales & Leasing Professional
(8 reviews)
Justin Franchow headshot
Justin Franchow
Technician
(7 reviews)
Jesse Nomichith headshot
Jesse Nomichith
Internet Sales Manager
(6 reviews)
Jason McDonough headshot
Jason McDonough
Technician
(5 reviews)
Bob Vieweg headshot
Bob Vieweg
Wholesale Parts Counter
(5 reviews)
Eric Amaral headshot
Eric Amaral
Sales Professional
(37 reviews)
Toni Seely headshot
Toni Seely
Customer Relations Manager- Service
(28 reviews)
Brian Black headshot
Brian Black
Retail/Boutique Counter
(12 reviews)
Cameron Telford headshot
Cameron Telford
Service Advisor
(68 reviews)
Carson Kraatz headshot
Carson Kraatz
Finance Manager
(33 reviews)
Gardner Cook headshot
Gardner Cook
Sales Professional
(13 reviews)
Arleigh Carpenter headshot
Arleigh Carpenter
Technician
(8 reviews)
Mickey Dailey headshot
Mickey Dailey
Technician
(8 reviews)
Brett Robinson headshot
Brett Robinson
General Sales Manager
(49 reviews)
Jared Benjamin headshot
Jared Benjamin
Technician
(18 reviews)
Lisa G. headshot
Lisa G.
Sales Professional
(16 reviews)
Vivian Montes headshot
Vivian Montes
Service Advisor
(133 reviews)
Dave Bennion headshot
Dave Bennion
General Manager
(40 reviews)
Angela Heaps headshot
Angela Heaps
Service Manager
(14 reviews)
Mark Curtis headshot
Mark Curtis
Parts Manager
(4 reviews)
Chris Davis headshot
Chris Davis
Wholesale Parts Counter
(3 reviews)
Colton Pearson headshot
Colton Pearson
Technician
(3 reviews)
Daren Peterson headshot
Daren Peterson
Technician
(3 reviews)
Reid Fowler headshot
Reid Fowler
Back Parts Counter
(2 reviews)
Brian King headshot
Brian King
General Manager
(2 reviews)
Anthonio White headshot
Anthonio White
Technician
(1 review)

Reviews

(865 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Salt Lake City from DealerRater.

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Very straightforward and efficient service and the staff

Very straightforward and efficient service and the staff was friendly from beginning to end. Always a pleasure.

Very straightforward and efficient service and the staff

Very straightforward and efficient service and the staff was friendly from beginning to end. Always a pleasure.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Friendly and courteous staff and there was a no pressure

Friendly and courteous staff and there was a no pressure feel from the salesman. He knew the car and it’s history.

Friendly and courteous staff and there was a no pressure

Friendly and courteous staff and there was a no pressure feel from the salesman. He knew the car and it’s history.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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Great people, great service.

Great people, great service. I can’t thank them enough for the quick repair for my gas tank lid not opening.

Great people, great service.

Great people, great service. I can’t thank them enough for the quick repair for my gas tank lid not opening.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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I had level two service on my GLK diesel and they did not

I had level two service on my GLK diesel and they did not add AdBlue to my vehicle and a week later I got the check AdBlue warning. Other than that, it was great.

I had level two service on my GLK diesel and they did not

I had level two service on my GLK diesel and they did not add AdBlue to my vehicle and a week later I got the check AdBlue warning. Other than that, it was great.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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Beautiful showroom with inventory on the lot that we

Beautiful showroom with inventory on the lot that we wanted to see. Easy to find a helpful salesmen.

Beautiful showroom with inventory on the lot that we

Beautiful showroom with inventory on the lot that we wanted to see. Easy to find a helpful salesmen.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
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The salesman was very intuitive about what car he had in

The salesman was very intuitive about what car he had in mind for me. He was spot on! I love the color, the body style and all the little details! He was very kind, informative and for a Friday night his patience was remarkable!

The salesman was very intuitive about what car he had in

The salesman was very intuitive about what car he had in mind for me. He was spot on! I love the color, the body style and all the little details! He was very kind, informative and for a Friday night his patience was remarkable!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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David Mack was a great sales representative and he made

David Mack was a great sales representative and he made the purchase process pleasant and seamless for me!

David Mack was a great sales representative and he made

David Mack was a great sales representative and he made the purchase process pleasant and seamless for me!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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Purchasing cars from out of state can be often times more

Purchasing cars from out of state can be often times more complex, but Ken Garff Mercedes-Benz of Salt Lake, made it easy to work with him and even facilitated trade-ins from out of state they did a great job!

Purchasing cars from out of state can be often times more

Purchasing cars from out of state can be often times more complex, but Ken Garff Mercedes-Benz of Salt Lake, made it easy to work with him and even facilitated trade-ins from out of state they did a great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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We had a great experience with Eric and the rest of the

We had a great experience with Eric and the rest of the staff at Gen Garff Mercedes

We had a great experience with Eric and the rest of the

We had a great experience with Eric and the rest of the staff at Gen Garff Mercedes

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review! We're glad to hear that Eric and the team provided a great experience. We strive to provide every customer with a 5-star review, so we’d like to hear more about your experience so that we can work toward our goal of continual improvement. Please feel free to reach out to us at the contact information listed below for any further assistance. Brett Robinson, General Sales Manager brettr@kengarff.com

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Garret was very helpful explained the issue very well and

Garret was very helpful explained the issue very well and fixed a chronic issue I have been struggling with for a month.

Garret was very helpful explained the issue very well and

Garret was very helpful explained the issue very well and fixed a chronic issue I have been struggling with for a month.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the 5-star review! We value your feedback and your business. We hope to see you again in the future! Take care!

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