Mercedes-Benz of Salt Lake City

4.6
(401 reviews)
Visit Mercedes-Benz of Salt Lake City
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:00am–7:00pm 7:30am–6:00pm
Tuesday 8:00am–7:00pm 7:30am–6:00pm
Wednesday 8:00am–7:00pm 7:30am–6:00pm
Thursday 8:00am–7:00pm 7:30am–6:00pm
Friday 8:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (877) 432-0916 (877) 432-0916
Used (866) 512-3962 (866) 512-3962
Service (801) 833-0672 (801) 833-0672

Inventory

See all 274 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2004.
Mercedes-Benz of Salt Lake City is a full-service New and Pre-Owned Car Dealership located in Downtown SLC.

We're dedicated to providing professional service and are committed to make the purchase experience a memorable one.
We Hear You

Service center

Phone number (801) 833-0672

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

View all 36 employees View less employees

Reviews

4.6
(401 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Salt Lake City from DealerRater.

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5.0

My scheduled appointment went exactly as expected.

My scheduled appointment went exactly as expected. The contact person was professional & kind. She assisted me throughout.

5.0

My scheduled appointment went exactly as expected.

My scheduled appointment went exactly as expected. The contact person was professional & kind. She assisted me throughout.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

Service advisor Garret was very helpful in getting car

Service advisor Garret was very helpful in getting car repairs done to reduce my anxiety about car not being at the best I am usesd to since 2017. Thanks

5.0

Service advisor Garret was very helpful in getting car

Service advisor Garret was very helpful in getting car repairs done to reduce my anxiety about car not being at the best I am usesd to since 2017. Thanks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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3.0

There were 3 people available when I arrived but no one

There were 3 people available when I arrived but no one said anything to me and I was just waiting for them to call me… finally one guy came back from outside and called one of them to service me. Maybe I just didn’t look rich enough for them to talk to me… don’t like that kind of behavior at all

3.0

There were 3 people available when I arrived but no one

There were 3 people available when I arrived but no one said anything to me and I was just waiting for them to call me… finally one guy came back from outside and called one of them to service me. Maybe I just didn’t look rich enough for them to talk to me… don’t like that kind of behavior at all

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

Vivian was so helpful and communicated to me during the

Vivian was so helpful and communicated to me during the whole process which was imperative in my situation where the service on my car did not go as planned. Had she not been so helpful and willing to be open and honest with me, I probably would have not brought my car back for service here, but she made it worth while.

5.0

Vivian was so helpful and communicated to me during the

Vivian was so helpful and communicated to me during the whole process which was imperative in my situation where the service on my car did not go as planned. Had she not been so helpful and willing to be open and honest with me, I probably would have not brought my car back for service here, but she made it worth while.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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1.0

As a automotive repair shop owner and ASE certified

As a automotive repair shop owner and ASE certified mechanic for the past 18 years, it was hard for me to have to take my wife's mercedez to another shop for repairs. We have a warranty on the car but we can't use our own business as the repair facility so we are stuck taking it elsewhere. Before I brought the vehicle to Mercedez in salt lake, I did my own diagnostic on the two issues I wanted looked at wich were clicking noise when turning left or right (cv axles or suspension component) and a random timing chain rattle on start up with a stored fault code ( p0016 intake camshaft issue) my short diagnostic and research told me that this is a common issue with some mercedez motors and the culprit is the cam adjuster or tone wheel on the camshaft has moved. Both are very labor intensive repairs but crutial to the engine. If fhe timing chain skips and gets too far out of sync, the valves and pistons will collide and the engine will be destroyed. We made an appointment with MB and dropped it off Friday at 2:45. When we waked in we were waiting in line to speak with the service advisor and overheard two service advisors talking about a customer's vehicle that had been back to the shop 5 times for the same issue. Thay immediately made me a bit hesitant to leave the car there. We were set up with Vivian as our service advisor. She has a dry personality and wasn't friendly at all. She said she would relay my information to the tech and call us when the diagnostic was done. After not hearing anything by the next Wednesday, my wife called to get an update and was told they still haven't looked at it and we were second in line. Later that day Vivian called and said the technician drove the car and didn't hear any clicking noise when driving the car. I said, whell then he didn't drive it because it does it every single time you turn and her response was, oh actually Nevermind I see he says you need front and left cv axle for a cost of $5600. I was surprised of the cost and said OK what about the timing chain rattle and stored engine code. She said there is no check engine light and I said I know there is no check engine light but there is a code stored for camshaft timing wich correlates with the rattle in the timing chain and she said the tech didn't look at it. I told her I am a shop owner and ASE certified mechanic and asked if I could speak to the tech about the information I have with the common issues on that motor and she said no I can not, she will relay any message to the tech. Very rude and over confident with herself. I told her to have her tech look at the stored code in the computer and do a diagnostic on it. She called back 30 minutes later and said the tech scanned the computer and seen the stored code. He check the camshaft adjuster (pressed a few buttons on his scanner) and the adjuster test good so there is nothing wrong and to bring it back when the check engine light comes on. Just to inform anyone reading this. If there is an audible issue (rattle) in the timing chain area of the motor and a stored code that relates to the timing components and known documented issues of certain timing components. That is something you want to fix asap and save the motor from catastrophic failure. Not something you just want to drive and wait to see what happens. The outcome of skipped timing chain will be catastrophic. With the timing chain noise, stored fault code, and documented issues with timing components, I as a shop owner would have warranted a repair to fix the issue before it becomes a more costly and inconvenient problem. They don't listen to their customers and their concerns. The mechanics must be inexperienced and or lazy. They are highly over priced and the customer service needs attention. If you have to bring your vehicle to MB of salt lake I hope you don't have to deal with Vivian and I hope they listen to your concerns and address them so that you don't have to take your vehicle back multiple times.

1.0

As a automotive repair shop owner and ASE certified

As a automotive repair shop owner and ASE certified mechanic for the past 18 years, it was hard for me to have to take my wife's mercedez to another shop for repairs. We have a warranty on the car but we can't use our own business as the repair facility so we are stuck taking it elsewhere. Before I brought the vehicle to Mercedez in salt lake, I did my own diagnostic on the two issues I wanted looked at wich were clicking noise when turning left or right (cv axles or suspension component) and a random timing chain rattle on start up with a stored fault code ( p0016 intake camshaft issue) my short diagnostic and research told me that this is a common issue with some mercedez motors and the culprit is the cam adjuster or tone wheel on the camshaft has moved. Both are very labor intensive repairs but crutial to the engine. If fhe timing chain skips and gets too far out of sync, the valves and pistons will collide and the engine will be destroyed. We made an appointment with MB and dropped it off Friday at 2:45. When we waked in we were waiting in line to speak with the service advisor and overheard two service advisors talking about a customer's vehicle that had been back to the shop 5 times for the same issue. Thay immediately made me a bit hesitant to leave the car there. We were set up with Vivian as our service advisor. She has a dry personality and wasn't friendly at all. She said she would relay my information to the tech and call us when the diagnostic was done. After not hearing anything by the next Wednesday, my wife called to get an update and was told they still haven't looked at it and we were second in line. Later that day Vivian called and said the technician drove the car and didn't hear any clicking noise when driving the car. I said, whell then he didn't drive it because it does it every single time you turn and her response was, oh actually Nevermind I see he says you need front and left cv axle for a cost of $5600. I was surprised of the cost and said OK what about the timing chain rattle and stored engine code. She said there is no check engine light and I said I know there is no check engine light but there is a code stored for camshaft timing wich correlates with the rattle in the timing chain and she said the tech didn't look at it. I told her I am a shop owner and ASE certified mechanic and asked if I could speak to the tech about the information I have with the common issues on that motor and she said no I can not, she will relay any message to the tech. Very rude and over confident with herself. I told her to have her tech look at the stored code in the computer and do a diagnostic on it. She called back 30 minutes later and said the tech scanned the computer and seen the stored code. He check the camshaft adjuster (pressed a few buttons on his scanner) and the adjuster test good so there is nothing wrong and to bring it back when the check engine light comes on. Just to inform anyone reading this. If there is an audible issue (rattle) in the timing chain area of the motor and a stored code that relates to the timing components and known documented issues of certain timing components. That is something you want to fix asap and save the motor from catastrophic failure. Not something you just want to drive and wait to see what happens. The outcome of skipped timing chain will be catastrophic. With the timing chain noise, stored fault code, and documented issues with timing components, I as a shop owner would have warranted a repair to fix the issue before it becomes a more costly and inconvenient problem. They don't listen to their customers and their concerns. The mechanics must be inexperienced and or lazy. They are highly over priced and the customer service needs attention. If you have to bring your vehicle to MB of salt lake I hope you don't have to deal with Vivian and I hope they listen to your concerns and address them so that you don't have to take your vehicle back multiple times.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

As usual, it was a good experience!

As usual, it was a good experience! And a year later, I still love my car

5.0

As usual, it was a good experience!

As usual, it was a good experience! And a year later, I still love my car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

We’re prompt and efficient with our service.

We’re prompt and efficient with our service. Garrett did a great job and had it done when expected

5.0

We’re prompt and efficient with our service.

We’re prompt and efficient with our service. Garrett did a great job and had it done when expected

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Mercedes-Benz of Salt Lake City is the best Mercedes

Mercedes-Benz of Salt Lake City is the best Mercedes dealership around. They treat me so well and I recommend them to everybody. I look forward to buying another car from them soon

5.0

Mercedes-Benz of Salt Lake City is the best Mercedes

Mercedes-Benz of Salt Lake City is the best Mercedes dealership around. They treat me so well and I recommend them to everybody. I look forward to buying another car from them soon

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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3.0

I love my used 2023 Yukon.

I love my used 2023 Yukon. I drove to SLC from New Mexico to pick up the vehicle. When I arrived to pick up my vehicle I was told there was only one key FOB but they would try to get the second FOB from the previous owner. Several weeks later and after a few attempts to get the second FOB from this dealership my salesman no longer reply's to my requests. So, I have to go to a GMC dealer next week and purchase a second FOB and get it configured.

3.0

I love my used 2023 Yukon.

I love my used 2023 Yukon. I drove to SLC from New Mexico to pick up the vehicle. When I arrived to pick up my vehicle I was told there was only one key FOB but they would try to get the second FOB from the previous owner. Several weeks later and after a few attempts to get the second FOB from this dealership my salesman no longer reply's to my requests. So, I have to go to a GMC dealer next week and purchase a second FOB and get it configured.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

Vivian was very thorough, helpful and professional as she

Vivian was very thorough, helpful and professional as she helped me with the service of my car on my recent visit to Garff Mercedes.

5.0

Vivian was very thorough, helpful and professional as she

Vivian was very thorough, helpful and professional as she helped me with the service of my car on my recent visit to Garff Mercedes.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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