Mercedes-Benz of Salt Lake City

Worst customer service ever!!! I don’t understand why it’s so hard for you guys to get it right! I spoke with Dave La course two weeks ago about your Mercedes’ Me connect issue and he said he would speak to someone at the dealership about it and would get back to me. Two weeks later and nothing. I called him today to see what the result was; bc I never heard back from him. He said the dealership was not going to do anything about it! He told me to call Mercedes USA customer service. I called them and after being put on hold for 24 minutes, then was hung up on the first time, I called the second time and another 15 minutes of being on hold the representative told me that I would have to go through the dealership. They told me that the dealership is responsible for that!!! I called the dealership again and spoke to Bret who seems to be the one in charge for the last 20 years as he says … he said he could not help me with it. Long story short I leased this car; bc it had certain features and now one year in to this lease they are taking one of the features away. Kind of like going to a restaurant and ordering something on the menu and being served excluding one of the items and still being charged the price that was on the menu!! So disappointed in your customer service and this is putting a bad taste in my mouth with your company and the way things have been handled!!! I don’t understand how you can sell a product and then one year later take part of the product away!!! This is bad service and looks bad on not only the sales person but it makes Ken Garff look bad as far as company. Bad presentation!!! If you have any questions or concerns you may contact me at 801-897-9767 Rhonda Holt

I appreciate your service after the sale. Great job Ken Garff Service team. Thanks again, Charles James Cayias

I’ve always had a positive experience with this team, been with them for about a year now.

Professional in every way. Communication was great through Cameron, I had all the service comments and recommendations quickly and where I was able to understand. Great service in a clean, attractive building. Highly recommended!

Cameron did an excellent job, very professional and helpful, since the service was going to be over 4 hours they had an uber within 5 minutes and my wife took me back in to pick up my SUV

I've owned more than 15 Mercedes and I would never go anywhere else. The sales and service is second to none and I always feel I am getting the best price. Most of all they treat me like family,

Gary Hall was excellent in handling the sale, patient, knowledgeable and responsive. Would recommend him to someone buying an MBZ..

Mercedes Service is always great. They provided a ride, finished before I expected them to be done, and got me back to pick up my car quickly. Thank you!

Smooth, pleasant sales process from start to finish. Gardner was knowledgeable, helpful, efficient, and personable. He helped us locate the car we wanted with all the features important to us. He shared new techb eatures. We love my new car!

Excellent customer services by the sales rep Dillion Jones. Everyone seemed to care about our purchase of our new car