Mercedes-Benz of Salt Lake City

4.4
(126 reviews)
Visit Mercedes-Benz of Salt Lake City
Sales hours: 8:00am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Service Sales
Monday 7:30am–6:00pm 8:00am–7:00pm
Tuesday 7:30am–6:00pm 8:00am–7:00pm
Wednesday 7:30am–6:00pm 8:00am–7:00pm
Thursday 7:30am–6:00pm 8:00am–7:00pm
Friday 7:30am–6:00pm 8:00am–7:00pm
Saturday Closed 9:00am–6:00pm
Sunday Closed Closed
New (877) 432-0916 (877) 432-0916
Used (866) 512-3962 (866) 512-3962
Service (801) 833-0672 (801) 833-0672

Reviews

4.4
(126 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Excellent devise fast and very respectable people the...

Excellent devise fast and very respectable people the best customer service I ever had thank you very much

5.0

Excellent experience

Excellent experience. Internet contact, salesperson and sales manager we’re all very professional. I would recommend SLC Mercedes to anyone looking for a new or used vehicle.

5.0

Great experience

Had a wonderful experience. No pressure, no hassle. Eric my salesman was very helpful and very professional. The same thing I can say about Aaron who help me with the financial matters.

5.0

My 2020 cla got a flat tire just here from Sf Called...

My 2020 cla got a flat tire just here from Sf Called them to replace my tires they said next availed time to replace a tire is in 3 weeks Not friendly at all will not recommend them

Dealer response

Hello Ali, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. Please reach out to me directly using the contact information below so I can help make things right. Thank you. Sean Roberts Service Manager - seanr@kengarff.com

5.0

My name is Isabel Martínez i just wanna say the service...

My name is Isabel Martínez i just wanna say the service they done to my car is fantastic specially the costumer service in specially Brett you’re the best person on the world you always try to helped me out on every detail of my car I really appreciate you

2.5

I brought my car in so they can check navigation and put...

I brought my car in so they can check navigation and put new gas cap on. Now my car will not work keyfob will not start or open door. Lights stay on even when the engine is off, check engine light is on now. I had no problem with it until I brought it into the dealership for gas cap and navigation check. Now I have a check engine lights and my car is fu@@ed up.

Dealer response

Hello, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Dave Bennion daveb@kengarff.com

1.4

Worst ever new or used car experience - lies, lies

Horrible experience! I could never recommend this dealership to anyone. Worse than any used car dealership I have ever set foot in. Bought an AMG and they can't deliver it as a running vehicle to me. Be super careful people. Customer support walks away as soon as they have your money.

Dealer response

Hello L Poggione, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Dave Bennion daveb@kengarff.com

1.2

I really wish I could say one good thing about this...

I really wish I could say one good thing about this experience. Literally not a single positive comment to make. I would be absolutely shocked if this does not end up in litigation. Lies, lies and more lies. No one gives a hoot! Be super duper careful and even if you dot every I and cross every T, I doubt you will come out okay. BTW - Mercedes Corporate office is completely useless and the Roadside Assistance program is beyond worthless, even if you live in a city of 400K+ Bought a brand new AMG and can't even take delivery of it. This site is requiring I fill out a person I dealt with but they are not listed. Cori Criddle and Kirk. I had to fill in someone that had nothing to do with transaction

Dealer response

Hello L Poggione, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. In the meantime, please feel free to reach out to us directly using the contact information below. Thank you. General Manager Dave Bennion daveb@kengarff.com

1.2

The only positive about thing about dealing with...

The only positive about thing about dealing with Mercedes-Benz of Salt Lake City is I bought a nice car. The entire buying experience was filled with lies and distrust. I was working with Riley Hunter to purchase a grey GLS 450. He stated zero incentives to purchase - ok - I get the in today's market. However, he stated if I purchase the vehicle under a business he could give me $1500 off MSRP. After going back and forth, he agreed to a discount of $3250.00 off MSRP if we put in a business name. Originally, I wanted to trade in a vehicle, but the dealership didn't want to give me a decent trade-in. In fact, Riley told me to try the Carfax appraisal program and shop around in my hometown. I did that per his recommendation and found a dealership willing to pay thousands more than Mercedes-Benz of Salt Lake City. On a Saturday, after both Riley and I agreed on a price, I said I would give a credit card for a deposit. Riley wanted to wait until Monday for the deposit but assured me the car wouldn't be sold out from under me. Monday morning at 10:30 am, I called Riley with my credit card information for the deposit - this was going to be a cash transaction. On that same Monday I also sold my possible trade-in car to a local dealership and was moving ahead with the purchase of the 2021 GLS450 in Salt Lake City. About 1:30 pm, Riley called and offered a higher trade-in price for my current Mercedes but I told him I already sold the car via carfax per his recommendation. About 20 minutes later he called me to tell me they couldn't offer me the incentive of $3250 off the MSRP if I didn't trade in my car. I was shocked he was reneging on our agreement. I also said I already gave my deposit and this was a done deal. Riley told me that was his marching orders, that he hadn't yet processed my credit card and they didn't need to offer any incentive as the market was crazy and could sell it regardless. I asked to speak to his manager, but he told me take or leave the offer. Finally, he said he would allow me to have a $1250 business incentive. I reminded him the initial incentive was $1500.00. Almost all of this conversation took place over text; so I have the texts to prove our conversation. The price change occurred once the dealership realized it was 2 women - myself and my wife - purchasing the car. I strongly feel they decided they didn't want to sell to a same-sex couple. We own a road construction business and have purchased over a hundred vehicles and have NEVER been treated this way or had a deal be so difficult. Clearly, once they found out 2 women were purchasing, they changed their minds. Riley said to help make up for the price difference he would throw in rubber mats and protective tape to go down the doors. I flew in to Salt Lake 2 days later to pick up the car - I was told Riley would pick me up at the airport. Riley even asked for my flight information. Once I arrived at SLC I texted Riley to say I landed...no one came to pick me up at the airport. I ended up taking an Uber. Riley said there was miscommunication but would reimburse me for the uber. That never happened. As I was looking over the car, I noticed there were only rubber mats for the first two rows - not the third row. I asked Riley about this and he said they didn't make rubber mats for the third row. Also, the protective tape had not been applied. I pointed that out and it finally got done. Then, I went to parts and asked about the third row mats...they make them and had them in stock.Riley was upset and said the rubber mats came out of his commission. Riley only quickly ran through the very basics of the car and had thrown out the window sticker. Once I left there has been zero follow up - nothing. I flew in from another state and paid cash yet wasn't even offered a water or any follow up calls/texts to make sure the drive home went well. Hands down it was the absolute worse car purchase we have ever experienced and if I didn't need the car so badly, I would have run away from this dealership as fast as possible.

Dealer response

Hello, Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please email us at daveb@kengarff.com. Thank you!

Consumer response

This is a boiler plate response from the dealer. No follow-up what-so-ever.

1.0

Very disappointing customer service.They sold the car i...

Very disappointing customer service. They sold the car i was planning on buying behind my back. I had the car loan approved and made plans with Eric (sales rep) to pick up the car within 24 hours. Eric did not reserve the car for me as expected in a serious transaction. Per a previous review, it seems Iike this is a regular business practice at this dealership. I will take my business to another Mercedes Benz dealership with a more professional sales team.

Dealer response

Hello Francisco, Thank you for taking the time to leave a review for our dealership. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Thank you! General Manager Dave Bennion daveb@kengarff.com