AutoNation Ford Bellevue

Service itself was fine. But, I was waiting for my car. I came for an oil change (and potentially another fix that would have taken longer). My car was ready after about an hour. No one came and old me, no updates, not texts, etc. Given the other service would have taken a while, after a few *hours* I went to pester the service guy to see how that was going - only to find out the car was done and just sitting there because they couldn't be bothered to update. When I take my spouse's car to Toyota, I get texts/updates throughout. Ford should really up there came here - the bar is low and it isn't hard to do better (like telling paying customers in your waiting room when their car is done).

I initially worked with Matt Stockton on purchasing a new car. My experience was horrible. First of all, Matt is a sexist. You know the greasy car salesmen you see in movies that try to swindle you? That's Matt. First of all, he lied to my face saying that if I buy a new car, I have to get dent and appearance protection, or else I can't buy the car. Once I talked to the GM later, I found out this was a lie. Later on, Matt kept giving me calls after the purchase had already been made, a few times to ask if I want to buy a car (???), the last time to force me into getting a different vehicle than the one I order cause it was on the lot. I refused and he laughed at me saying that 9 out of 10 people would take this deal. Autonation took him off my case and I worked with Tim who is amazing and super nice and kind - this review is not for him or for Chris who also was amazing. This review is for the way Autonation operates. They celebrate sexists and I kept getting emails from Matt. Now, I just got my registration certificate, and Autonation perhaps thought it is funny to write Matt's name in pen on the top of my certificate. It's been exhausting, cause this all has been happening over the course of 6 months. Every time I email someone and state that this is not OK, they ignore my complaint in a very Seattle-like way (ignore it and wish me a great day). After coming to this country a year ago, I have never felt treated in a worse way and I feel like Autonation ignores the bad things their employees do and actually celebrate it.

Sales person very kindly and helpful, Matt’s was a very good sales person in AutoNation store at Bellevue WA.

The dealership is pleasant to work with and we have always received good service. They always seem busy and service always seems to take longer than expected, but that is typical of almost all dealerships anymore.

Service team is outstanding! Donovan had my car ready to go in a couple of hours. Crew was informative and knowledgeable when I asked questions. Thank you Ford of Bellevue!

On time and excellent service. Nice part. friendly workers and service was very nice! Thank you!

I recently visited AutoNation Ford Bellevue and was impressed by the exceptional service provided by George. His expertise and dedication in assisting me throughout the visit were commendable. Additionally, Manager Balraj's support added to the positive experience. Their combined efforts made my visit hassle-free and enjoyable. Overall, I highly recommend AutoNation Ford Bellevue for their outstanding service and attentive staff. Thank you, George and Manager Balraj, for ensuring a smooth and satisfying experience!

I worked with Donavan on a recent service request for my Ford Bronco. This involved ordering a part and using Ford Pass points. Donavan was eager to help and very informative when discussing the service.

Very happy with the cordial/excellent service - I give excellent rating instead of very good.

Josh Benjamin was excellent, He took care of the service on my F150 in under the time promised. Thanks Josh