Global Imports BMW

Sheena and Nicole were so kind and caring. Mike as well. Everyone made the day simple, quick, and fun!

If I could give no stars, I would. Joey, the used car manager, Sam, a salesman, not honorable at all. As we were test driving our now purchased 2021 AMG Mercedes S63, I found a small chip in the windshield and Sam leaned over and said, yes there is, confirming. As part of the sale, we were to receive a new windshield. This was October 2024. We called just after Christmas because we had heard from no one that the windshield was in and that's where the circus of ineptness, lies, runaround, and avoidance began. Service had no knowledge of the windshield. The service rep who answered the phone is the only person we were actually able to verbally speak to from October 2024 to today. That's it. Call after call, no one answers. Emails, chats, never to get a human. Finally, the used car manager wrote me in February. I have multiple texts between he and myself, my husband and Sam, confirming that the windshield was going to be replaced, 100%. April 11, 2025 was the last text I received. It read, "Greg and Lori, I have a manager working on getting you an answer in the next 30 min." Then, crickets. I have all backup to prove this. We are honorable people and have come to a dead end. Oh, and immediately we had to replace the brakes and the tires. Nothing was disclosed to us and IF a point check had been done, they would have found these problems. So, either they lied and didn't do a check, OR chose not to disclose. Hmmmm. Your guess is as good as mine. Global clearly does not have the money to keep their word, but we can afford to be swindled. So tonight, I sleep.

Excellent Customer Service!! Lizzie was the absolute best. She was patient and made sure we was solid on our choice.

Had the best experience at Global Imports BMW. Taylor Nielsen helped us find the perfect X7 for our family! Couldn’t recommend this place enough!

Had the best experience at Global Imports BMW. Taylor Nielsen helped us find the perfect X7 for our family!! Our last car purchase was in 2013 and Taylor helped explain all of the features, differences between models that we were considering. So happy with our purchase, and will definitely be returning for our next vehicle!

Sales person was great the initial finance manager was not. Luckily on the last visit they swapped him out for another one and it ended up being great. All for the love of a BMW.

If I could give no stars, I would. Joey, the used car manager, Sam, a salesman, not honorable at all. As we were test driving our now purchased 2021 AMG Mercedes S63, I found a small chip in the windshield and Sam leaned over and said, yes there is, confirming. As part of the sale, we were to receive a new windshield. This was October 2024. We called just after Christmas because we had heard from no one that the windshield was in and that's where the circus of ineptness, lies, runaround, and avoidance began. Service had no knowledge of the windshield. The service rep who answered the phone is the only person we were actually able to verbally speak to from October 2024 to today. That's it. Call after call, no one answers. Emails, chats, never to get a human. Finally, the used car manager wrote me in February. I have multiple texts between he and myself, my husband and Sam, confirming that the windshield was going to be replaced, 100%. April 11, 2025 was the last text I received. It read, "Greg and Lori, I have a manager working on getting you an answer in the next 30 min." Then, crickets. I have all backup to prove this. We are honorable people and have come to a dead end. Oh, and immediately we had to replace the brakes and the tires. Nothing was disclosed to us and IF a point check had been done, they would have found these problems. So, either they lied and didn't do a check, OR chose not to disclose. Hmmmm. Your guess is as good as mine. Global clearly does not have the money to keep their word, but we can afford to be swindled. So tonight, I sleep.

I have been global customer since 1990s & purchased multiple autos for myself & family. My previous salesman has now retired but guided me to new personei.…Mark, sales manager, is still there & instrumental in getting my XB7.. The new salesmen , Greg & John, were very nice to me & in conjunction with Pete Drexler…I love this new BMW as I have all my previous …I will continue my business with Global as well as continue to refer other customers…I have never discussed a BMW with any other dealer in ATL. Thank U Global for getting me the car

Very personable /easy to deal with and pleased to have dealt with Ray /jay and John

Alan is the best showing you the car and offers. I felt great with his attention and explanations about the car etc.