Global Imports BMW

I greatly enjoyed my experience at Global Imports. They were EXTREMELY helpful and informative. Made the entire process seamless

This review is for the service department and the service manager supervisor(Chris Davis) only. I dropped my X5 off for an oil change and regular... maintenance late Friday night for an 11:30am scheduled Saturday appointment. There were no envelopes in the spider web covered drop box for my keys. I called the service department early Saturday morning so they would know which car the keys belonged to. I ask if they could also check my air conditioner as it was not staying cool. The nice service advisor on the phone did not state that this would be a problem or that it would take an unusual amount of time. I had no further followup communication or status updates on my car for the next 4 hours. I returned to the dealership on Saturday around 3pm because I knew the service department would close at 4pm. My car had not been looked at. I asked to speak with the service manager. Chris Davis (service manager supervisor) told me it would be Monday and that no loaner vehicle would be available(I live out of state). The service department had possession of my car all day but Chris Davis blamed me for expecting anything other than regular maintenance on a Saturday. I then asked if the oil change could still be done to which his replied “no it’s too late.” I wish I had read the reviews for the service department before I made my purchase, because had I known I would be blamed for expecting anything other than regular maintenance on a Saturday or that I would be made to feel like I was an inconvenience to a SERVICE DEPARTMENT; I sincerely would have reconsidered my purchase. I will not use this service department again and I do not recommend it to anyone that is big on customer service based on the poor service I received. Lastly (Global) there is no need to respond with your automated apology. You only get one chance to make a good first impression and at that this your service department failed!

Dealership was well set up and well run. Everyone that I encountered was friendly and courteous. Our salesman and the finance department went above and... beyond to make sure that we got the best deal for us.

Our sales person, Lambro.Mitsilenkas, was terrific. If you at3 shopping for a new BMW ask for him!

Crystal was the best sales associate we’ve ever worked with for the 10 cars we’ve bought over 30 years at any dealership. Her product knowledge... and focus on helping us find the right car and features was priority 1. We spent two weeks shopping cars and dealerships and Crystal and Global BMW were the only ones who didn’t start the process off with”how much are you willing to pay if we have the car you want today”. By the time we got to negotiate pricing,their no haggle offer was at invoice with an additional factory incentive of $3,000 to get use way below invoice with no high pressure up-selling, extra fees or hidden charges or pushy programs by the finance manager either. We ended up ordering a custom built car which arrived from the Spartanburg, SC factory in less than three weeks. We look forward to working with Global BMW and their great staff again many times in the future.

Fantastic experience and got a great deal on a new X3 as icing on the cake. Percy, our sales rep was top notch and went over and beyond to ensure our satisfaction... upon departure. He made the deal work out to our advantage even though some incentives didn’t qualify. I did weeks of research on a proper price point for this model car and was offered a deal I couldn’t say no to. My wife detests going to dealers when car shopping but she loved being treated like a princess and we left satisfied with the price and impeccable customer service we received. Very highly recommend this dealership...ask for Percy. He is awesome!!!

Mladen Drobac is the sales person to go with. A+++ Customer service!

In all fairness, it was difficult for me even to rate this one star. A couple of comments for others wishing to buy here. (1) Please don’t be fooled... by the smooth sales folks. I get that is their job, but please understand when leasing they don’t you everything you’d want to know. For example, upon returning your leased car, if your tires aren’t 4/32 or better, they make you buy new tires. To BMW, that is considered excessive wear and tear. Note, I leased an X5 for 36 months and am returning at the end of the lease with only 25K miles. I get rules are rules, but where I have the problem is that no one tells you that requirement in the sales process. They also don’t tell you when you buy the tire and wheel package that was 2K, that when you return your leased car that any scuffed marks on the rims doesn't matter and they will take care of that. I was told that was routine. I purchased this package simply because if I scuffed a rim, I didn’t want to pay for an entire rim upon returning the car. Surprise. They cover that, just not the tires if they are less than 4/32. (2) Please be aware that while your initial sales experience may seem great, your experience with the service department will be awful. As in, for the premium you pay for the brand (I love the BMW brand, and have a 750Li also) that premium experience doesn’t follow through in the service department. In the last 3 years, my experience has been just plain unacceptable. Again, I understand, they have made strides towards new service department management. Yay, for that. I think they are on round three, and I’m not even kidding. In fact, I had one service advisor tell me that she wasn’t there to help customers and she was only employed to pay her bills. While that might be a very true statement, it isn’t a great idea to tell a customer that especially when you work in the customer service department. Net, Net: I love the BMW brand. And, my initial sales experience was great. My advice...be sure to ask about the BMW lease protection plan (I wasn't told about that either), and please ask all of these detailed questions so you aren’t surprised by a huge invoice when returning your car and know the service department experience is a work in progress. Go into it with a lot of patience, understanding and eyes wide open. Remember sales is only one component and service is another. You spend more time with the service department than the sales department. And, basic human ability, prompt follow-up, and treating people how you would want to be treated is vastly overlooked. You should be able to trust that when they are experts in their industry that they would tell you all the details. That wasn’t my experience. Cheers to those folks there who actually do this. I wish that had been my experience and I'd be leasing another car there now and another one in a year for my other car. Final thoughts...enter at risk and ask tons of questions.

From the time I walked in and left, Mr. James Boykin made me feel like I was at home. I would recommend this sales representative and dealership to anyone... that is interested in buying a top of the line, world class BMW.

Dealer sold the car as CPO by hiding the fact that the 2 bumpers were painted (poorly done) and overspray on the wheels (they did not even cover them).... Handed me the car in the rain outside the store and obviously I could not identify that. Unacceptable for BMW to have a dealer like this. Dishonest people should be out of business. 1 star only because I can not give zero Here's how I receive it: www.youtube.com/watch?v=b43AaX1J5yA&feature=youtu.be