Global Imports BMW

The salesman helped me was very knowledgeable, very professional, and get back with me with any questions that I had immediately will use him and refer him to other people

Michael was knowledgeable and went above and beyond to ensure I received a deal I was happy with. The entire staff responded promptly to all my inquiries and proactively worked to reduce the wait time to deliver and present my new car in pristine condition.

Third vehicle purchased over the last 5 years. Everyone at the dealership is exceptional from the top down .Very responsive courteous professional and they follow up on all issues. They are also very competitive on their pricing. No negative issue from my wife and me ! I would rate them exceptional!!!

I came in and the car that most aligned with my expectations was ready. I test drove and left with the very same car. Couldn?t be more satisfied.

Derrick was wonderful and attentive. This was an easy process! I saw the car online and it met all expectations. They had it ready for me the next day!

Great experience am so glad I?m a returning bmw driver! Mladen was a fantastic sales person extremely helpful and responsive even after hours. Came in on his day off when I came to pick my car up. 10 stars!

Sheena and Nicole were so kind and caring. Mike as well. Everyone made the day simple, quick, and fun!

If I could give no stars, I would. Joey, the used car manager, Sam, a salesman, not honorable at all. As we were test driving our now purchased 2021 AMG Mercedes S63, I found a small chip in the windshield and Sam leaned over and said, yes there is, confirming. As part of the sale, we were to receive a new windshield. This was October 2024. We called just after Christmas because we had heard from no one that the windshield was in and that's where the circus of ineptness, lies, runaround, and avoidance began. Service had no knowledge of the windshield. The service rep who answered the phone is the only person we were actually able to verbally speak to from October 2024 to today. That's it. Call after call, no one answers. Emails, chats, never to get a human. Finally, the used car manager wrote me in February. I have multiple texts between he and myself, my husband and Sam, confirming that the windshield was going to be replaced, 100%. April 11, 2025 was the last text I received. It read, "Greg and Lori, I have a manager working on getting you an answer in the next 30 min." Then, crickets. I have all backup to prove this. We are honorable people and have come to a dead end. Oh, and immediately we had to replace the brakes and the tires. Nothing was disclosed to us and IF a point check had been done, they would have found these problems. So, either they lied and didn't do a check, OR chose not to disclose. Hmmmm. Your guess is as good as mine. Global clearly does not have the money to keep their word, but we can afford to be swindled. So tonight, I sleep.

If I could give no stars, I would. Joey, the used car manager, Sam, a salesman, not honorable at all. As we were test driving our now purchased 2021 AMG Mercedes S63, I found a small chip in the windshield and Sam leaned over and said, yes there is, confirming. As part of the sale, we were to receive a new windshield. This was October 2024. We called just after Christmas because we had heard from no one that the windshield was in and that's where the circus of ineptness, lies, runaround, and avoidance began. Service had no knowledge of the windshield. The service rep who answered the phone is the only person we were actually able to verbally speak to from October 2024 to today. That's it. Call after call, no one answers. Emails, chats, never to get a human. Finally, the used car manager wrote me in February. I have multiple texts between he and myself, my husband and Sam, confirming that the windshield was going to be replaced, 100%. April 11, 2025 was the last text I received. It read, "Greg and Lori, I have a manager working on getting you an answer in the next 30 min." Then, crickets. I have all backup to prove this. We are honorable people and have come to a dead end. Oh, and immediately we had to replace the brakes and the tires. Nothing was disclosed to us and IF a point check had been done, they would have found these problems. So, either they lied and didn't do a check, OR chose not to disclose. Hmmmm. Your guess is as good as mine. Global clearly does not have the money to keep their word, but we can afford to be swindled. So tonight, I sleep.

Had the best experience at Global Imports BMW. Taylor Nielsen helped us find the perfect X7 for our family!! Our last car purchase was in 2013 and Taylor helped explain all of the features, differences between models that we were considering. So happy with our purchase, and will definitely be returning for our next vehicle!