Global Imports BMW

Excellent service by all involved . The SUV we picked was better than what we expected .

Great people to work with!! Excellent and exceed expectations!! Thank you Derrick and Mike for your assistance!

Excellent sales process from start to end, very fast, detailed and clear. Thank you for people like Mark Tishler and Pete Drexler I will be back to Global BMW for years to come.

Excellent people to purchase a new BMW from. Both personable and knowledgeable about their brand. Can’t say enough about the excellent customer experience.

I had a very pleasant experience with Tyrone and the team at Global imports. would highly recommend them to someone looking to buy a new BMW.

I had an excellent experience purchasing from this dealer. Andrej was very helpful and knowledgeable! 10/10!

I’ve tried for 2 days now to get in touch with a service director or general manager regarding a bad experience I’m having with my vehicle in their service department. For starters, I’d like to say that Christina, the service advisor, has mostly been great to deal with on the issues I have had, so this review is in no way a reflection of her not doing her job well. The technician working on my vehicle originally diagnosed the issues improperly and incompletely. I had originally agreed to pay diagnostic charge but was told that would be waived or applied towards repair cost. I eventually agreed to a repair estimate. After that work was completed—I am told there’s still issues and the car needs additional parts replaced. The additional parts cost roughly 5 times what the initial repair estimate was—which is a staggering amount. I spoke with Christina regarding replacing the parts with OEM parts that I could provide for a much lower price. She explained there would be no warranty on that repair, but seeing as I could save thousands by doing it this way, I opted for that option. I asked Christina specifically to check with the technician and verify if any other parts needed to be replaced so that I could know a total all-in cost. She checked with the technician and got back to me that no additional parts would be necessary. I proceeded to order he needed parts. Upon the parts arrival, I am told that now the technician says I actually do need the additional parts that I was told we would not need to replace. That’s over $1000 more in additional parts. Since then, I have tried repeatedly to reach either the service director or general manager to rectify this situation. I’ve left messages with individuals and voicemails for multiple managers without so much as being called back or anything. At this point, they’ve had my vehicle for over 2 weeks and I don’t have a loaner vehicle or anything. This is the single worst experience I’ve ever had with a car dealer or service department. I would give zero stars if I could just due to the lack of communication or care from the management team. Their technician clearly did a poor job assessing the initial situation and now they think I should pay more than a vehicle is even worth to fix it.

3 weeks ago I took my 2020 M440i for its yearly maintenance. It has less than 30k miles. I drove it the 25 miles home after the very expensive service was done. The next morning I got in my car to run to the store and about a minute from my house the engine coolant warning came on. Luckily I was only 2 miles from an auto parts store. Apparently there was ZERO engine coolant in my car. I immediately called Global Imports to tell them and the man in charge checked the records and said “Oh my god. I can see here the technician never filled it up. He did everything but that.” After a brief conversation about me having to go buy the coolant myself, he said he’d have the service manager call me that Monday to rectify the situation. It’s now been 3 weeks. I’ve called and reached out via chat and text nearly 10 times and every time I’m told that the SM will contact me quickly. 3 weeks and absolutely no acknowledgment from Global Imports about leaving my car with NO engine coolant. Terrible service and absolutely no accountability or acknowledgment. I’d never trust them to service my car!

Very engaging and friendly staff, Everyone mad me feel comfortable Travis Robinson is the ultimate professional. One of the best purchasing experiences I have been a part of, I recommend Global Imports BMW. Great experience!!!

The staff was helpful and knowledgeable. The overall purchase experience was simple and straightforward. I would recommend to others interested in buying a BMW.