Reviews
I spent three months waiting on a special order G80 M3...
I spent three months waiting on a special order G80 M3 and was told that it could be purchased under my company through out the entire process all financing had been approved until the vehicle reached the dealership and I requested a final invoice and interest rate because I live in DC and was going to fly in and pick it up, then everything went silent for 4 days. After demanding to speak with someone I finally was told that I could not purchase solely under my company I had to lease the vehicle if I didn't want it to reflect on my personal credit. I was then told by the business manager that if I didn't want to buy the car with these newly created terms they have six people on a waiting list, as if I was inconveniencing them, this was a textbook bate and switch. I have purchased multiple vehicles under my company, this was the dumbest lie a dealership has ever told me. Apparently after reading other reviews I should have been working with Andrej instead of Mladen. My first and last experience trying to buy a BMW they made it so easy to stick with AMG!!!!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Peter and Jerrill did a fantastic job with repairing my...
Peter and Jerrill did a fantastic job with repairing my convertible top. They were attentive and keep me posted about the progress., Thank you! Great job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great buying experience. Everyone I dealt with in the...
Great buying experience. Everyone I dealt with in the process was friendly and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
They were friendly and attentive to my needs. The process...
They were friendly and attentive to my needs. The process was very easy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Team to work with.....
Trust the process......From the moment we walked in....It was all hands on deck!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Monique, we are so happy to read such a great review about Global Imports BMW! Until the next time we meet, take care!
Great Experience
Global Imports is the only place I will go for a Bmw. Ferd is the best in the business and has a life long client
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Andrew, thank you for your kind words and this wonderful review! We hope to be of service to you again in the future. Best wishes, Global Imports BMW
Perfect service and very efficient friendly assistance...
Perfect service and very efficient friendly assistance from Chandra Kent .there was no real waiting time.had warm lunch and we were on our way Recommend this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
?Communication Is the Key to Success?
Communications could?ve been better, as expected. Nevertheless, the service advisor and manager were willing to make the necessary adjustments in light of my complaints and frustration.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Charles Reed my sales rep was very helpful Global gave...
Charles Reed my sales rep was very helpful Global gave me a good deal on my X3 M40ilease - A plus experience. I nearly switched to a different brand, but old x x3 M40i was solid for 3 years, so they put an offer I couldn't say no!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
ultimate buying experience
Very professional and efficient service...we took care of most of the paperwork/financing virtually, so that the time at the dealership could be spent looking at vehicles and discussing options.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase