Global Imports BMW

The original sales person that helped us was not knowledgeable at all and didn't follow through with his promises. Luckily, we got a new guy and he was great. The business manager over the financial contract was superb! Very pleased with the service from Eric and Damian.

Efficient, proficient, accommodating !!! I called the tire advisor after 2 on a Thursday afternoon in a panic and he was very pleasant and accommodating....

Zac is wonderful and a pleasure to work with. He was professional, did not push anything on us that we didn't want, and was very easy to communicate with. He followed up after our initial visit, and we walked away with a wonderful new X3! It was a fantastic experience and we will be going back to him with all of our driving machine needs.

Again, Global Imports service was easy and convenient. My SA was Jeff Woo who was extremely knowledgeable and courteous. I would highly recommend Jeff and Global Imports for your vehicle servicing. In addition, the entire staff from porter to loaner car specialist to receptionist were also fantastic.

The worse experience I've ever had at a dealership. I was mentally and physically sick after doing business with global imports BMW! Words of advice, BEWARE !!!!!

I can't say enough positives about my purchase experience! What an easy no hassle experience for me! I purchased my car from my home in Knoxville and did not have to deal with travel to the showroom. Mr. Jim Wester provided such professional support and made this transaction seamless for me! With the fantastic help of Mr. Rick Hurn I could not have been in better hands. Being a woman purchasing a car, I have experienced very negative experiences in the past, but that did not happen with this professional team! I can't stress enough how easy my purchase was. They answered my calls and text immediately. I completed the paperwork they supplied by FedEx and sent back to the dealership on Saturday, they received it on Monday, and my new X3 arrived at my doorstep 1st thing on Wednesday morning!! I am extremely happy and can't recommend Jim Wester and his team enough!!

Very Simple and Easy Buying Experience with this dealership ! Kunal was very helpful before and after the sales ! I expect little more communication between sales, sales manager and customer. It was missing in beginning, but then everything went fine. overall i was happy with dealership.

I’ve noticed a gradual decline at Global Imports over the past 3 or 4 years. I would advise reading more recent reviews if you’re considering this dealership. My now 8 year old BMW was serviced in Florida during its warranty years, then at Global after moving to Atlanta. Extremely low mileage and kept in immaculate condition. And that’s how I drove it into Global Imports for an annual oil change and maintenance checkup. Service advisor Eric McCoy received the car and proceeded to up-sell me to a laundry list of procedures that were probably not necessary but I agreed to invest ($800+) in keeping the car in tip-top condition. They kept it overnight. Went back in the morning, paid, then went out to a lot to look for my car. First thing I notice when starting it is the “headlamp not working” warning on the screen. I walk in to tell Eric that I needed to get to the airport but please make an appointment for me when I get back,.. Tuesday. He said he would. Back at the car, I notice black scuff marks all over the driver’s side door, on the door plate, and elsewhere. I decide to wait and have them clean that when I bring it back on Tuesday. So I drive away. The minute I reach speeds in the 35-45mph range, my steering wheel and car start vibrating like crazy. Never before in the 8 years I’ve owned it. I call Eric, get his voice mail, tell him the further problems, and ask that he set up a loaner on Tuesday since they were going to have to keep the car for an extended time again. No reply. I left another message during my trip. Still no reply. Once he had my money, I was DEAD to him. I still went back on Tuesday without an appointment and sat for an hour or more waiting to speak to the service manager, Brandon Butticaz, thinking he might be appalled after hearing my story. Not at all! In a real “I don’t give a s**t" manner, he just agreed that they should fix those things. He put me with service advisor Robert Magnus and I left it overnight again. Next day, Robert explains that there still might be some shaking going on because two of my tires have failed a road pressure test, and I need to buy new ones. Hahahaha,… “Then why did my car drive perfectly until bringing it to Global, and why was this not discovered when you rotated, aligned and balanced my tires last week???” I asked. No explanation or course because he “didn’t give a s**t”!! Not like I’d ever give another cent to that place or step foot in there again. I march out to my car, open the door, and see blackish streaks all over the inside driver door where some dope thought spreading the scuff marks around with a rag was “cleaning”!? Aaagh!! Almost laughable, except it was happening to me and not funny at all. Now I’ve paid to have my car detailed and I will make an appointment at a professional (I hope) garage so that it can be checked to see just how badly Global screwed it up. Maybe then I can return it to the condition it was in before driving into Global Imports.

We have been in the market for over a month for a new BMW. We contacted a total of 7 BMW dealerships in North Carolina and Georgia, as well as Florida and Alabama. We gave each of these dealerships our information, what we were looking for, what we wanted towards our trade in of a BMW 525i GT and asked them each to respond with their best offer price on a new X-5. By far, Global surpassed the other dealerships -- many of whom are very large BMW dealerships. We worked with Rick Hern. They were very professional, personable and made every effort to meet our expectations. They honored the trade-in price they offered to us over our e-mail correspondence and made sure that we were satisfied. We feel we got the best price possible on our new X-5. They made the sale expedient, and we were on our way that same day. The Stiles

Worst experience ever. Was at the dealership for over six hours. The staff is rude, arrogant and condescending. Wouldn't recommend this dealership to anyone.