Dyer & Dyer Volvo Cars

I'm writing this to review my experience at Dyer & Dyer Volvo. I was recently in a total-loss accident and was looking for a replacement Volvo. Happily I found a great vehicle locally at Dyer & Dyer. I contacted them through their website and received a prompt response from Sedat Karaca. He verified the vehicle I wanted was still available. At my request he also ran my credit application to get me pre-approved for the Volvo special financing. I showed up the next day, the car was waiting for me, washed, fueled, and exactly as described. There was another pleasant surprise, the dealership had just reduced the price of the car, and though the reduction didn't show up online, Sedat gave me the reduced price. There was no haggling needed, as the car was priced very competitively (even before the reduction), had low mileage, only one owner, and certified pre-owned (Volvo's CPO program is one of the best). I wrapped up the deal fairly quickly with Sedat, and was handed over to John Aguirre, Dyer & Dyer's finance manager to finish the paperwork. For the lack of a better description, the man is a machine. He had the paperwork all lined up and ready to go. He explained the purpose of each of the forms needed and helped make this otherwise tedious process, quick and entertaining. Overall, this was a very positive experience. The sales area is very comfortable and low stress. While waiting for some of the processes, I helped myself to some coffee in their customer lounge. All in all we completed the purchase in under an hour. The staff was efficient and friendly. There was now attempt to up-sell or get me into needless coverages. I know that I will be going back to Dyer & Dyer for my next Volvo. Right now, I'm having too much fun with my 2014 S60.

Overall, a good experience. Our salesman was very nice and knowledgeable.

Dyer and Dyer Volvo is a great company while the car is under warranty. After the warranty is out the service is poor. I took my Volvo C70 in to find out why the front end was shaking and was told it needed a brake job. After getting the brake work done, my car still shook. I called back to let the service department know that my problem was not solved with new brakes and no one will call me back. I am very disappointed.