Reviews
Write a reviewGREAT EXPERIENCE
AMAZING EXPERIENCE!!! working with Rafeal and Gene was a pleasure. They came through with financing,on top of a great deal. I will definately come back for any repairs or service needed. Thank You Tuf Trucks
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
2012 Chevy Silverado
Extremely happy with my purchase. Gene made the buying process enjoyable. He was very knowledgeable as well as patient and not pushy. I would definitely buy again from Tuf Trucks.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
AWESOME
Awesome place to get a solid used truck. Gene and rest of staff were incredible to work with. If you need a decent used truck they will not let you down.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Tuf Trucks Experience
Extremely Happy! Salesman Gene's manner and willingness to work with us was incredible. He listen to our needs and made the deal work. Very good experience with finance/sales manager Rafeal and Tuf Trucks Staff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very satisfied with my purchase
Wayne was wonderful to work with. We are very pleased with our purchase and the entire process. I would recommend Tuf Trucks to anyone looking for a great used vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Shady Sales Tactics
I bought not one, but two trucks from this place. The deal i got was crappy. The price they took off each truck is what they would have taken off had i purchased one truck. All throughout the deal i asked for a carfax on both trucks. They cleverly stalled. After i signed the deal they said i could go onto the website and look over something similar to carfax. I found out one of the trucks had frame damage. They NEVER disclosed this during the deal! I was furious! They hid this info deliberately so i didn't have any bargaining chips to get a better deal. The dealer said it had a plow on the truck and it had to be labeled as frame damage. I insisted they put the truck on the lift. I looked through that truck front to back. No plow marks. But in looking at the truck i discovered a leaking seal. So much for their 21 point vehicle check. Hogwash! If i hadn't inspected the truck myself, it would have never been discovered. I took one of the trucks home. A few days later i noticed a large crack on the rear tail light lenses. I brought the truck in. The owner and tech both said someone bumped into me. I told them the truck never left my driveway. They said they have pictures to prove it. This is where they inflicted self giult. The owner punched up a picture of the truck on his computer. I told him to zoom in. He kinda did it real fast. I said to hold the zoom. He didn't. Then he gave me the mouse pointer and i zoomed all the way in and showed them the crack and then went one step further and mentioned the NYS inspection regulation. Needless to say, they looked at each other and the owner replaced my lense. What i should have done was to cancel both deals and go somewhere else. But they had the variety of truck i needed. I will say this: TRUST BUT VERIFY. Thay have dishonest and shady sales tactics. I as a consumer will never buy a truck from them again!
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are very sorry to hear of your experience with our company. As General Manager, I was here for all of your negotiations and you taking delivery of your two vehicles. First, thank you for choosing to purchase with us, as I know you were reffered by a mutual friend. We are not signed up with CarFax, but we are signed up with AutoCheck which is owned by Experian. AutoCheck is known to be more reliable and have more information on their reports. All AutoChecks are available online for our vehicles, and if they are not on there, we can provide them to you at any time. There is no reason for us to hide information from you that is readily available on the internet at any time. As far as negotiating prices, we sold you one truck at below cost just because you were buying two trucks from us. In this business there is not thousands of dollars of room any more. If there was that much room in our pricing, I believe you would be looking elsewhere. We try very hard to put the best prices online because we know that is where you are shopping. If our prices are too high online, you will never come visit our store. When you stopped back in to ask us about the tail light, and we viewed the picture, I did not see the crack in the picture at all, and still don't. But in an effort to show you that we appreciated your business, I offered to replace the tail light for free, and with no hassle. I also thanked you again that day. Please be sure to reach out to me with ANY concerns so we can do our very best to re-gain your trust as we certainly do not want to have an unhappy customers on the streets.
absolute thieves
i put a "good faith" deposit down on a truck that they talked me into doing by telling me there was multiple people interested in truck and how fast trucks move there. later that day i found a different dealership with a better deal. i called them first thing in the morning and said i was no longer interested in there truck. they then went ahead and ran my credit and got me approved for there truck. after i told them i was no longer interested. the day after that i went to the dealership and they told me that my deposit is now non refundable. they literally robbed me. very poor business. very poor people. buyer beware
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
terrible
absolute terrible business. they robbed me blind out of a "good faith" deposit. wouldn't give them 1 star. buyers beware. these are not the type of people you want to deal with. straight garage
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Branded truck
They sell title washed vehicles ! Beware! They do not return calls . And Everytime I have called they would just say they are looking into it and never call back! Rip off
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
2013 STX F150
Wayne was such a pleasure to work with, no pressure salesman, let me decide what I wanted to look at. Financing was a smooth process with knowledgeable staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase