Reviews
Dropping off my vehicle for a service appointment was
Dropping off my vehicle for a service appointment was easy and relatively quick. When asked if I needed a ride they provided a Lyft rideshare that took me home (ride was paid for). The free ride was a nice surprise.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Joe is kind, helpful and goes above and beyond.
Joe is kind, helpful and goes above and beyond. Makes sure customers concerns are addressed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Steve is in charge of giving us the best service with our
Steve is in charge of giving us the best service with our car and I thank him for giving us good attention and solution
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great dealership, convenient location.
Great dealership, convenient location. So happy I found it. Close to home and they have the best service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
New Car Purchase
I saw the vehicle online I wanted to buy, Miguel helped me with the process of making my dreams come true and helping me get the vehicle I always wanted he was very knowledgeable and very professional would highly recommend 100%.for anyone looking for a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tracy, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.
False advertising is alive and well at courtesy!
False Advertising Ram should be the name of this dealership. They list a vehicle at $55,173, but don’t say a word in the AD that there is an additional $16,000 in add ons. Stock number CCJ230755 is $72,000, why be a deceptive car dealership?
- Customer service 3.0
- Buying process 1.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
David, I want to extend my sincerest apologies for the frustration and disappointment you experienced regarding the pricing and transparency at our dealership. Our goal is to provide clear and accurate information to our customers so they can make informed decisions. We apologize for any confusion or frustration this situation has caused you. We would be happy to speak with you further. We will reach out, but you can also contact me, as well. Lindsey Biswas, General Manager, 813-517-3250
Bought a used Toyota Tundra on April 13th of this year.
Bought a used Toyota Tundra on April 13th of this year. They said we had to get the $3,000 extended warranty if we wanted to finance the car, and that we could cancel the warranty within 90 days. We called to cancel it 60 days later, but the warranty people said we had to contact the dealer. We called the dealer and they said we had to come in. We went in and filled out the paperwork, and 2 months later still no refund. We went back and they said it was sent in, it just had not been processed yet. Now in mid Sept and still no refund. Went to dealership and they said they will have to call the main inance office. They were nice about it, but this is ridiculous.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback regarding your recent experience with our dealership and the extended warranty. We sincerely apologize for the inconvenience and frustration you've experienced throughout this process. We appreciate your patience and understanding during this time, and we are grateful for your business. We would like to speak with you further about this issue and hopefully assist you. We will be reaching out, but you can also contact me at your convenience. Lindsey Biswas, General Manager, 813-517-3250
UPDATE: Issue corrected.
This is an UPDATE to my review from July 9, 2023: The General Manager, Lindsey Biswas, called me today to apologize for the way this deal transpired and accepted full responsibility for the breakdown in the sale process. She was very courteous, and having only been in her position for a month, assured me that the processes at this dealership will change as soon as possible. She indicated she did not receive my voicemails and attributed it to employees attempting to shield her from unhappy customers. She is committed to resolving this issue as well. She will overnight a new tag to me and extended her sincerity for me to follow-up if an issue should arise. I greatly appreciate her contacting me and resolving this matter.
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, thank you for your review! Happy motoring!
Stay away from this Deceptive Dealership, went in to
Stay away from this Deceptive Dealership, went in to purchase a new Jeep Grand Cherokee Summit on a Wednesday was told I was approved to come in the next day to take delivery on it and to find out “Nothing regarding the paperwork for financing was done, just lying back and work, the day before I stated, no spotting cars with me, I was guaranteed that would not happen, and that was exactly what was happening the day of delivery, just lies and back stepping period, STAY AWAY FROM THIS DEALERSHIP PERIOD!!!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thomas Murman is the Man at the Brandon location.
Thomas Murman is the Man at the Brandon location. I just got the 2023 challenger, my 2nd one from him., he knows his business and made the process easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car