Reviews
Great. I recommend this dealership!
Great place, friendly staff and awesome cars. They have lots of muscle if your into that type of car. I found a great car that fits my own personal taste, contacted Courtesy Chrysler Jeep and they made it so easy to get in my dream car. Thanks Courtesy Chrysler Jeep and my salesperson jeff.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your positive review of Courtesy Chrysler Jeep Dodge. We appreciate your business and I am glad that you found our team to be friendly and that we made it easy to get your dream car. Please do not hesitate to contact us if we can be of any further automotive assistance. Robert O'Neill, General Manager
Great Experience
My salesperson, Mr. Bramwell, was very helpful and made my purchasing experience of my new Jeep a good one. I would recommend Mr. Bramwell at Courtesy Chrysler Jeep Dodge anytime.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review of Courtesy Chrysler Jeep Dodge. I am very pleased to hear that Ralph was helpful. We appreciate your recommendation. Thank you for your business and we look forward to working with you again in the future. Robert O'Neill, General Manager
Horrible service department
I wouldn't even give them one star if that was an option. Horrible experience! Took my 1 year old Jeep Wrangler to their service department when while I was driving at 20mph it the front would shake uncontrollably. They had it all day long on a Friday starting at 7:30am. When my fiancé and I went to pick it up at 5pm we were told there was nothing wrong after they "drove it around" implying that they never even lifted it up to actually take a look under the jeep. The service rep Savannah never even went over the paperwork that supposedly said what they did and told us all she could see was that our tire was wearing down on the one side and needed air. Which by the way I did look at that same paperwork that said they checked the tires and oddly enough on their our tire pressure in all four tires were good. She also told me that basically we would have to wait until it screwed up my jeep for them to be able to do anything. Well not even a week later my fiancé was stranded on the side of the road for 3.5 hours with a broken drive shaft... But there was nothing wrong with me jeep right Savannah? The entire time I felt like we were being treated rudely and that they couldn't wait for us to leave. We will NEVER ever take our jeep back to Courtesy I'll drive further just for better service. This place is a joke.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for notifying me of your recent service and maintenance experience. I understand your frustration and apologize for any horrible experience you had. I assure you that my team of certified technicians work hard to ensure that every customer receives efficient service. Our customer’s satisfaction is what matters to us and I would like to speak with you further regarding this issue you experienced with your Jeep. Please contact me at your earliest convenience. Robert O’Neill, General Manager, 813-620-4300
super service
for a great car buying expierence I recommend David Montes and the people at Courtesy Chrysler in Brandon. These guys went above and beyond my expectations. I really thank you guys.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review of Courtesy Chrysler Jeep Dodge. I am happy to hear that David went above and beyond your expectations. If there is anything we can do for you in the future, please let us know. Robert O'Neill, General Manager
My Sales rep Mr. Ralph Bramwell is always very helpful
My Sales rep Mr. Ralph Bramwell is always very willing and helpful in providing answers to any questions that I have for the upkeep and maintenance of my Jeep wrangler I purchased in 2014. He is a pleasant to work with. I will always recommend him to any family members, friends or colleagues who are looking to purchase a car.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I am glad you enjoyed your experience at Courtesy Chrysler Jeep Dodge. It gives me great pride to know that Ralph is helpful and pleasant to work with. Please let us know in the future what we can do to assist you further. Robert O'Neill, General Manager
Great Service
Had a great experience at this location. Finance was great. Managers were friendly and my Salesman Ralph kept is informed and made sure this deal went through. I recommend this place and Ralph to anyone.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your positive review of Courtesy Chrysler Jeep Dodge. I am happy to hear that Ralph kept you informed. We appreciate your recommendation. If there is anything we can do for you in the future, please let us know. Robert O'Neill, General Manager
Poor customer service!
This is my first time giving a review to a dealership. I had a horrible experience since I walked in through the doors, and I am really SORRY FOR MY LANGUAGE, BUT I HAVE HAD ENOUGH!!! I have never had an experience like this one out of all the times that I have been into dealerships. DO NOT GO THERE TO PURCHASE A VEHICLE!!!! I am still having issues with them after 4 or 5 months that I bought the car. The sales manager lying his xxx off like if it was my first time buying cars, I hate it when they try to be smart, and you know how they work. He was pretending that everything was fine all the time, when it was not. He then sent me to a finance person who was new and did not know xxxx about what he was doing, and said "Oh, he is the best at this, you guys are going to be okay". The finance guy made so many mistakes since he started the paperwork, it was really really horrible, even the old finance manager had to come and help him because he did not know anything. Everything was a nightmare with them, but that did not ended there. The car after a few days started to have problems, and it was a pain in the xxx to try to get them to fix it because of their so "busy schedule" and their bad customer service, thank god the car had warranty left so I took it to the actual manufacturer dealership for them to fix it. In addition, white trying to get it fixed with them, they did not want to give us a loaner car, I mean, who the xxxx does that? I bought it from your dealer, I have a 30 day warranty from you guys, and you are making it difficult to fix the car and to give us a loaner car? Seriously? but that did not ended there. I had to go back because they made mistakes on some of the papers. It took them like 2 months to give us the license plate because the finance guy forgot to submit the papers. I am currently having problems because also the guy made some mistakes when submitting some warranties that I bought from them, he had it on the paper in some way, and submitted it in another way, so I am having problems with those people from the warranty that I bought because it does not show in the system what I have on the papers that I signed. Their CUSTOMER SERVICE is horrible, you call them to talk to a specific person, and that person is never in the office, you leave a voicemail for them to call you back, guess what? It never happens! and I am currently in that situation with the new finance manager. They always tell you SURE, YEAH, WE ARE GOING TO GET IT FIXED FOR YOU, WE WILL CONTACT YOU, well, guess what? IT NEVER HAPPENS. Really bad customer service!!! I would never ever ever go there to purchase a car. I am still waiting for the new finance manager to call me back since Monday, when he said that he was going to fixed my issue, probably never did, and that is why he is avoiding me! Furthermore, they are all over the place, they miss inform you all the time, one person tells you one thing, and another person tells you another, and then at the end of the day, it is done in a different way. They never tell you how things are straight up because they do not know anything period. AGAIN, DO NOT GO THERE TO PURCHASE A VEHICLE!!!! I have been there so many times to fix different kind of problems with the paperwork, or with the warranty, etc., there is always a reason for me to go there because all the xxxxty work and the mistakes that they did when I purchased the vehicle that. I have lost count of how many times I have been there. Once again I am really sorry for my language, but it is not fair for us "the customers"; something needs to be done.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your feedback. I apologize for any miscommunication that has occurred on our behalf, as well as any inconvenience you’ve experienced. I would like to further discuss this issue with you, if you would please contact me at your earliest convenience. Robert O’Neill, General Manager, 813-620-4300
Professional, Knowledgeable
I went to this dealership thinking I was going to have a long process and rude salespeople and I was totally wrong. Mr. Montes approached me and I told him what I was looking for. He was very knowledgeable about the products and courteous about my situation I was in with my credit. He took the time to help me and show me around. He explained the various options available. I would highly recommend him and the dealership if this is how they do business. Thanks You Dave
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am glad you enjoyed your experience at Courtesy Chrysler Jeep Dodge. I am happy to hear that David took the time to help you and explain the options available. Enjoy your new vehicle and please let us know in the future what we can do to assist you further. Robert O'Neill, General Manager
Professionalism and courtesy
I had the privilege of working with David Montes at Courtesy Chrysler Jeep Dodge and I was blown away by his knowledge and experience with the vehicles we looked at. I will for sure recommend any friends and family to David. Thanks David!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Scotty, Thank you for your positive review of Courtesy Chrysler Jeep Dodge. I am happy to hear that you were blown away by David's experience and knowledge. If there is anything we can do for you in the future, please let us know. Robert O'Neill, General Manager
Best car buying experience ever!
My wife and I arrived at the dealership dreading the process of buying a new car but our old car was well past its prime and this needed to be done. We were promptly greeted by David Montes and within the first few minutes we realized this wouldn't be the typical car dealership experience. David was very friendly, knowledgeable and professional and seemed genuinely concerned that purchased the right vehicle for our needs. We had been to other dealerships looking at similar vehicles but no one else spent this much time with us or seemed to have a much product knowledge as Mr. Montes. When it was all over and done with we got the car that we wanted and were very happy. I might note that we could have actually purchased the exact same vehicle from another dealership for a little less money but David did such a great job we decided the experience was worth a little more. We'll definitely be sending our friends and family to see David Montes!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I am glad you enjoyed your experience at Courtesy Chrysler Jeep Dodge. It gives me great pride to know that David was professional and did a great job. Please let us know in the future what we can do to assist you further. Robert O'Neill, General Manager