Jim Riehl's Friendly Chrysler-Jeep

the service was excellent and I was able to make an appointment to get other service at the same time.

I had a good reception when entering show room, sales people were very nice.

communication between me and service personnel was excellent. Car was to take longer than expected and was offered a loaner or pick-up and return to dealership. Chose to be driven home and picked up when car was done. Worked great!!

With all the deals pending as result of Det. Auto Show I felt I would try the market to ascertain if I could fall into the classification of LEASE PULL-BA with a pending 8 month lease.. On two different dealerships I was told comeback when it's 4 months, the other shook their head NO. This past weekend Friendly had a add like the others indicating they want to deal. I went to Friendly Chrysler on Van Dyke and salesman Keith Forbes went to work. After 2 days I took position of my new Pacifica. I meet a salesman who wanted to sell cars. Many Thanks Keith

Very friendly & helpful staff . Every time I bring my viechle here the staff is wonderful and accommodating. I really like this dealership and this is my second viechle from them.

Ron the sales manager worked with me, very professional and not pushy, Don followed up with the final paperwork and the turn in of my lease. All easy to work with

I first came into this dealership and saw Joel. He knew I was not in the market for a new car until around a month later. Instead of just talking " sales" to me and throwing a few numbers together, he actually cared. He took all my information, took time to explain each vehicle I was inquiring about. Told me he will take all my information and get back with him in a month when I am ready. Before I went to Joel, I had stopped by another dealership only a few miles from my home. That experience was nothing like the one I had at Jim Riehls. He never took any of my information. Basically said," oh, your not getting it today?" Wanted nothing to do with me. You see, as a consumer, Caring is everything. I actually mattered. Driving out of my way to come to someone who cares is what customer service is all about!

Tim was fantastic and kept me in the loop for the long fix. He went the extra mile when we searched for my vehicle after the tow truck driver parked it way back in the lot without letting us know where.

I have had my Jeep Wrangler in for many repairs, and The service manager Tim Has been great to deal with. A+

Overall the service was great. Very fast turn around from the service department. Two thumbs