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Jim Riehl's Friendly Chrysler-Jeep

(1,598 reviews)
Visit Jim Riehl's Friendly Chrysler-Jeep
Sales hours: 8:30am to 6:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–6:00pm 7:00am–6:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday Closed Closed
Sunday Closed Closed
2025 consumer dealer award
View 6 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (586) 933-5813 (586) 933-5813
Used (586) 486-3638 (586) 486-3638
Service (586) 486-3629 (586) 486-3629

Reviews

(1,598 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Riehl's Friendly Chrysler-Jeep from DealerRater.

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Thank you Jim, for getting my car in and done so quickly!...

Thank you Jim, for getting my car in and done so quickly! I greatly appreciate it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service provided. Quick and very informative. I...

Great service provided. Quick and very informative. I would recommend to others for future service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I was very pleased with my service. Everyone was polite...

I was very pleased with my service. Everyone was polite and kind very helpful.I will return

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Exceptional Service

I’ve been coming to Jim Riehl, for a few years now for all my service needs on my Jeep. They’ve always been professional, excellent work and they never try to “upsell” you parts or service unless absolutely necessary!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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The customer service and specially Julie is the best I...

The customer service and specially Julie is the best I have ever experienced in any dealer ships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Oil Change and more

I stopped in for oil change and service people found a problem with the drive train. They could fix it if I could leave the vehicle. With no way to get home, they provided a shuttle which took me home and picked me up the next day. All was fixed and under warranty. No cost to me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Went in for oil change without an appointment day after...

Went in for oil change without an appointment day after thanksgiving, so service was short staffed and i did have to wait 2 1/2 hours, but the service guy was very nice and did explain what was going on. I didn't mind waiting and my jeep was done in the amount of time he said it would be. That is the only time i have ever had to wait that long, so i blame the holiday and myself for not making an appointment sooner.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

My car was taken in promptly, the service write was...

My car was taken in promptly, the service write was waiting for me as I pulled up. He also suggested some recommended items such as a cabin air filter and wipers

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

My car was taken in promptly, the service write was waiting for me as I pulled up. He also suggested some recommended items such as a cabin air filter and wipers

Great and friendly - will always send family to see Scott...

Great and friendly - will always send family to see Scott as he always has hooked me up

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Best service

Brought my 08 Jeep in for service Heat not working and the car keeps cranking and no start. Flushed system new thermostat and anti freeze and the car will bake you. The starting issue was a key fob issue not communicating correctly to the car works great now. Well with all the BS going on it was worth it to fix the car. Excellent service done very quickly at a reasonable rate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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