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Excellent service experience
We had a run flat with a nail. Paul advised us all the way. After calling the toll free number Paul provided, The car was picked up via a flat bed tow truck and delivered to the dealership in 2 hours. A link was provided for a free UBER ride to the dealership when the car was ready early the next morning (washed and all)! Paul kept us advised all the way. A TRULY VIP service, Paul was great, even matching competitor pricing for the tire and installation! Service like this keeps me loyal to the dealership!
Great dealer facility
Great experience. Victoria had a wonderful helping disposition. My wife and I felt like really VIP at this facility. Had great breakfast and provided us with transportation to and from the Millenia mall on a luxury van while our Mercedes was serviced. A 10 in my list.
Thank you for your high rating! We're happy that Victoria worked hard during your recent visit! See you next time at Mercedes-Benz of South Orlando!
Service Department is Excellent
Working with Keith Mooty to help service our vehicle has been a great experience of excellent service. Although our situation has been challenging and nobody's fault due to the pandemic, Keith has been responsive, accommodating and professional the entire time. I highly recommend working with him and the team at MBSO.
Thank you for this wonderful feedback, Tom! We're so glad that Keith has been helpful to you throughout this experience and we'll be sure to share these kind comments with him. Thanks for trusting Mercedes-Benz of South Orlando with your vehicle and please don't hesitate to reach out if we can be of further assistance!
Keith in the service department always take such good care of me, the service at the dealership is amazing! The dealership is very clean and everyone that works there is very professional
Red, we are so happy to hear that Keith can do a great job for you! Thank you so much!
Excellent service advisor
Viktor at Mercedes Benz of South Orlando is an amazing service advisor. The dealership had some scheduling issues with their system and Viktor squeezed me into his busy day and schedule. While I was disappointed with the actual dealership with their service scheduling system, I was amazed by Viktor’s speediness and excellent customer service to help close the gaps.
We are so proud to hear that you had such a great time working with Viktor and the team at Mercedes-Benz of South Orlando!
Great customer service
I was in the area when I started having problems with my car’s battery. I didn’t have an appointment and so I thought I would be stuck at the dealer all day, but Raul and his team made sure to ease the process. His customer service and professionalism were excellent and I would definitely recommend getting your car serviced at this dealership.
Thank you for the five-star review, Nicole! It means a lot to hear we've provided such great care to you! We look forward to assisting you again in the future! - Mercedes-Benz of South Orlando
My experience with Michael at Mercedes Benz of Orlando was wonderful and very beneficial. He spoke and has great experience. I would recommend purchasing the VIP package and the Wheels Maintenance plan.
Thank you for the excellent review, Angela! We're glad you enjoyed working with Michael and we hope to see you again next time here at Mercedes-Benz of South Orlando!
Repaid made with no appointment.
My SL Class had indications of needing a new battery. Anthony and the team evaluated and found a bigger problem in that the starter was faulty and draining the battery. Happy that was done and done correctly. Car was returned clean and ready to go and at the price quoted.
Thank you for leaving Mercedes-Benz of South Orlando your awesome review, Mike! We're happy to hear Anthony and the team could make this a great service visit and help solve your concerns! We look forward to seeing you next time!
Paul will never disappoint.
Paul, Service Manager, is the absolute Best! He completely goes above and beyond to accommodate in each and every situation. The dealership is a class act. One phone call and they make you feel like you are their only priority. I will never go anywhere ever again.
Wow, Sandra, thank you so much - we truly couldn't ask for a better review! We appreciate you trusting Paul and the Mercedes-Benz of South Orlando team with your business and look forward to seeing you at your next visit!
Quick, easy, and to the point. I expected it to be a day long process, but we were in and out in an appropriate time frame. Kyle was very helpful, and even offered to stay late to explain the functions of the vehicle.
Glad our service took less than expected! We appreciate your review, and look forward to seeing you next time at Mercedes-Benz of South Orlando, Ashley!