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Kernersville Chrysler Dodge Jeep RAM

(1,568 reviews)
Visit Kernersville Chrysler Dodge Jeep RAM
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (888) 887-5504 (888) 887-5504
Used (888) 691-2535 (888) 691-2535
Service (888) 887-7436 (888) 887-7436

Reviews

(1,568 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Kernersville Chrysler Dodge Jeep RAM from DealerRater.

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I’ve purchased 3 trucks from this dealership and always

I’ve purchased 3 trucks from this dealership and always had a good experience. I live several states away so depend entirely on the online advertising and the salesperson to get us to the finish line. On my most recent purchase, a 2023 Ram 3500 dually, I really wanted heated seats (I live in Ohio) and apple car play. I searched through inventory until I found one with those features in my price range. Worked through the sales deal, flew into North Carolina, arrived at dealership in the evening and signed papers. On my drive home I realized no heated seats and no car play as advertised clearly on their website. I was strung along for a week asking for positive reviews as they told me they would handle the situation. At the end of the day the resolution was to sell me a heating element at my cost and to go get a new stereo aftermarket at my cost. These items added a ton of value to the vehicle and were crucial in my purchasing of the vehicle. They’ve danced around a resolution, never had a manager call me even though I asked several times, and have since written me off. I’ve spent over 200k at this dealership and have sent countless others to the dealership over the last 5 years. It’s a lot of money for me and I have never felt less respected and taken care of as a customer. It was extremely unprofessional of them to ask me for s positive review before I received my truck and I’m so thankful I didn’t do that now. I’ve always given high scores to Kernersville, but from this point forward myself and my friends business will be going elsewhere. People often say “Why don’t you buy local?” And I tell them because I always felt like dealing with you guys was like dealing local. I was treated well. That is no longer the case. Be VERY careful dealing with this dealership. Their advertising is false .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Very professional and timely with deal making.

Very professional and timely with deal making. Knowledgeable about the vehicles they sell. Ten out of ten

Rating breakdown (out of 5):
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback and great review. We are so glad we were able to assist you in a professional, knowledgeable, and timely manner here at Kernersville Chrysler Dodge Jeep. If you need anything in the future, do not hesitate to contact us! - Kernersville Chrysler Dodge

Charlie is great to work with he will get you what you

Charlie is great to work with he will get you what you want and no hassle.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, Andrew, for the glowing review. Please feel free to contact us again here at Kernersville Chrysler Dodge Jeep if we can assist you further.

Everything was good.

Everything was good. Thank you to Omar and all team members. See you next time

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are glad you enjoyed great customer service working with our team at Kernersville Chrysler Dodge Jeep. Thank you for your positive review. We are here if you need any further assistance.

Consumer response

All good

Consumer response

Thank you

Kernersville Chrysler Dodge Jeep Ram is a great

Kernersville Chrysler Dodge Jeep Ram is a great dealership. I would recommend them to all my friends and family.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to provide us with your 5-star review and recommendation! We really appreciate your business and are glad your experience with our team was great. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge

Dealer response

Thank you for taking the time to provide us with your 5-star review and recommendation! We really appreciate your business and are glad your experience with our team was great. Please let us know if there is anything else we can do to assist you. We look forward to serving you again in the future. -Kernersville Chrysler Dodge

I was rudely hung up on after being a customer for 7.

I was rudely hung up on after being a customer for 7.5 years! I called asking a question in my attempt to explain what I was trying to ask I was laughed at and hung up on. I called back they didn’t answer it was the 4th time calling back that they answered I am beyond upset very unprofessional to hang up on someone when they have questions. I needed to schedule a service appointment but was not able to because I was hung up on!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

It could not have been easier.

It could not have been easier. Great value and awesome customer service. Love the dealership!

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your positive review. We appreciate your business and your kind words! Please let us know if we can be of any help in the future. -Kernersville Chrysler Dodge

Found truck on line, called and spoke with someone about

Found truck on line, called and spoke with someone about availability, got stock number, drove over next day, met Lee within 15 minutes, Left a deposit on truck,because I couldn’t make up my mind, back in 2 days to pick it up and am now the happy owner.

Rating breakdown (out of 5):
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  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are proud to see that you had a great experience when purchasing your new vehicle. Thank you for taking the time to review our Sales Team here at Kernersville Chrysler Dodge Jeep.

Very poor customer service!

Very poor customer service! Attempted to reach John Pwell numerous times by phone with no response, regarding a repair poorly done by KTD which i was refered by Kernersville Dodge. DO NOT PURCHASE here!

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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1 person out of 1 found this review helpful.
Dealer response

Hello, Thank you for taking the time to give us your feedback regarding the level of communication you have received from our Service Department. So we can assist you further, please call our Resolution Department at 888-881-4682 or email us at customerresolutions@31dodge.com.

Omar was wonderful to work with.

Omar was wonderful to work with. Purchased Gladiator last week and planning on purchasing a wrangler with him soon. Top notch salesman and Dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We are so glad our Sales Department was able to assist you in the purchase of your Jeep Gladiator. If you need anything in the future, do not hesitate to contact us! -Kernersville Chrysler Dodge