Reviews
Dave in service was so nice to work with. Service phone call said it was 2 week wait but when we explained our issue, they got us in right away. Our Buick is under warranty and provided a rental car as it would take an overnight visit. We were shuttled to the car rental, so our service call was quite a good experience.
Dave in service was so nice to work with. Service phone call said it was 2 week wait but when we explained our issue, they got us in right away. Our Buick is under warranty and provided a rental car as it would take an overnight visit. We were shuttled to the car rental, so our service call was quite a good experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your wonderful experience! It’s fantastic to hear that Dave and the team were able to accommodate you so quickly. We always strive to provide exceptional service, and it’s great to know we hit the mark. Enjoy your Buick, and we’re here whenever you need us! Regards, Earnhardt Buick GMC Customer Service Representative
I asked to replace tire monitors while doing service and they never did was disappointed. Also they didn't do wheel alignment right after they completed the work had to wait for another hour to complete..
I asked to replace tire monitors while doing service and they never did was disappointed. Also they didn't do wheel alignment right after they completed the work had to wait for another hour to complete..
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
RC, It's important that we provide accurate service here, which is why this is disappointing to read. We appreciate you bringing this to our attention, and should you like to discuss your recent visit any further, please don't hesitate to reach out. Regards, Dan Vlcek Fixed Operations Director [email protected]
Sales person Alan was very helpful, no heavy pressure put just the facts! Great personality and sense of humor!
Sales person Alan was very helpful, no heavy pressure put just the facts! Great personality and sense of humor!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We’re so glad to hear about your positive experience with Alan! It's wonderful that he could provide you with a comfortable and informative environment. Your kind words about his personality and approach mean a lot to us. Enjoy your new ride! Regards, Earnhardt Buick GMC Customer Service Representative
Great no hassle buying process. Alyssa was great to work with and made everything easy from a state away. They worked with me to get me the deal I wanted.
Great no hassle buying process. Alyssa was great to work with and made everything easy from a state away. They worked with me to get me the deal I wanted.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We’re so glad to hear about your smooth buying experience, James! It’s fantastic that Alyssa was able to assist you from afar and help secure the deal you wanted. Your satisfaction means a lot to us, and we look forward to serving you again! Regards, Earnhardt Buick GMC Customer Service Representative
As always, the service people were awesome. they took care of my problem and kept me informed of the progress and what was needed to be done. Did it in the time they said it would take. Actually it took a few hours less than they anticipated. Got me a ride home, as I had to leave the vehicle, as I didn't have an appointment, because it was an emergency that developed on the highway. Thanks guys (and Girls) for taking such GREAT care of me and my vehicle, as always!
As always, the service people were awesome. they took care of my problem and kept me informed of the progress and what was needed to be done. Did it in the time they said it would take. Actually it took a few hours less than they anticipated. Got me a ride home, as I had to leave the vehicle, as I didn't have an appointment, because it was an emergency that developed on the highway. Thanks guys (and Girls) for taking such GREAT care of me and my vehicle, as always!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're so glad to hear about your positive experience! It's wonderful that our team was able to assist you promptly and keep you informed throughout the process. Your kind words about our service staff mean a lot to us. Thank you for trusting us with your vehicle! Regards, Earnhardt Buick GMC Customer Service Representative
David Rome was great. My car is 8 years old and I want to keep it running perfectly.
David Rome was great. My car is 8 years old and I want to keep it running perfectly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're so glad to hear about your positive experience with David! It's wonderful to know that you're committed to keeping your car in top shape. If you need any further assistance, we're here to help! Regards, Earnhardt Buick GMC Customer Service Representative
Great and Friendly service. Took less time then expected and they got me in right away.
Great and Friendly service. Took less time then expected and they got me in right away.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It’s wonderful to hear about your positive experience! We're glad our team could provide quick and friendly service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future. Regards, Earnhardt Buick GMC Customer Service Representative
Mark T has been great to work with. He’s kept us updated and was willing to work with us.
Mark T has been great to work with. He’s kept us updated and was willing to work with us.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
It’s wonderful to hear about your positive experience with Mark! We’re glad he provided the support you needed throughout the process. Your satisfaction means a lot to us, and we’re here to help whenever you need. Enjoy your new ride! Regards, Earnhardt Buick GMC Customer Service Representative
My service was great!! The service advisor was very good. My truck was done in a timlymanner.
My service was great!! The service advisor was very good. My truck was done in a timlymanner.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We’re so glad to hear you had a great experience! It’s wonderful to know our team provided timely and attentive service for your truck. Your satisfaction means a lot to us, and we hope to see you again soon! Regards, Earnhardt Buick GMC Customer Service Representative
My experience was lengthy due to electrical issues. Mark Turner, service writer, was very kind and genuinely concerned for our inconvenience of being without our truck. Mark is a real professional, knowledgeable and kept us informed regularly. The dealership is clean, friendly and has a very nice lounge. We we were greeted by friendly employees as we arrived and looked around the sales floor.
My experience was lengthy due to electrical issues. Mark Turner, service writer, was very kind and genuinely concerned for our inconvenience of being without our truck. Mark is a real professional, knowledgeable and kept us informed regularly. The dealership is clean, friendly and has a very nice lounge. We we were greeted by friendly employees as we arrived and looked around the sales floor.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We’re so glad to hear about your positive experience, Rick! It's great to know that Mark's professionalism and care made a difference during your visit. We strive to create a welcoming environment, and your kind words about our team and facilities mean a lot. Thanks for sharing! Regards, Earnhardt Buick GMC Customer Service Representative