Earnhardt Buick GMC

Customer service is always good. We like going there for our Buick maintenance. They are punctual and friendly.

Service representatives are always friendly, courteous, and knowledgeable. Weston kept me updated throughout the service performed on my vehicle.

very pleasant and not as stressful as expected. Alan was so helpful he seemed like family

Outstanding customer service totally helped us get what we wanted thank you and very professional.

I you'd like to deal with an honest car dealer this is the place. I think all levels of management treated me (and the deal) in a upfront and manner that put me at ease.

From start to finish the service experience was top notch. Price was explained prior to service starting.

Making the appt was easy, I got the day and time I needed. The service advisor is always friendly and knowledgeable. They answer all my questions in a way I can easily understand. The routine service was done quickly with minimal wait time. It’s more affordable and hassle free to go to Earnhardt GMC for my mechanical and service needs. Thank you EGMC!!!!

Very upfront with pricing and excellent communication as well as follow up and the delivery was as expected.

Approximately four weeks ago, I took a test drive in a 2020 GMC Sierra 1500. It was a very nice truck, and I was seriously considering purchasing it if the numbers worked for me. I was already pre-approved for financing and shared that information with the dealership upfront. After some initial negotiations, I decided to walk away because they were not valuing my trade-in at the amount I felt it was worth. They had every right to make that decision, and I had every right to decline the offer. The next day, they sent me a revised quote that included an additional $1,000 for my trade-in. Unfortunately, the monthly payment was still higher than I was comfortable with, so I declined the offer. Then, approximately 10 days ago, I received a notification from CarGurus.com that the truck's price had been reduced. I contacted the dealership via text to see if there was still a deal to be made. I never received a response, so I assumed the truck had been sold following the price reduction. Three days ago, I received another CarGurus notification indicating a second price reduction. This time, I called and spoke with Justin, who I believe is a manager. We negotiated by phone and text, and I believed we had reached terms that were acceptable to both parties. I requested that the actual purchase quote be sent to me for review, but it never arrived. The following day, I requested the quote again and received a response stating that it would be "sent over shortly." Once again, I never received it. Yesterday, I was contacted by Tom regarding what I believe was a general inquiry about the same truck. I asked whether the truck was still available, and he confirmed that it was. I explained my previous interactions and concerns via text, and I am still awaiting a response. Despite my sincere interest in the vehicle, the ongoing lack of communication and follow-through has caused me to lose confidence in the buying process and question whether I want to do business with this dealership at all.

The advisor was extremely professional and courteous....very knowledgeable and attentive to my needs and yhe care of my vehicle. Kept me informed every step of the way...Ronnie exceeds in customer service and is highly recommended to any patron!