Ferman BMW

Ferman is a fantastic dealership and I will return. I don't want to say anything else.

Great customer relationship. This is my second purchase with Mario and would highly recommend this dealership.

Everyone is friendly and helpful. Excellent service. Any questions I have they take the time to answer.

My favorite BMW dealership which is why it’s my home dealer. I think this is a terrific dealer.

I feel a bmw dealership should be beautiful down to the last detail including washing your car properly. Replacinging beat up dealer plates when asked ahead of time. And a bmw dealership should not have torn up seats in the guest waiting area. You would never see this in Arizona where im from. It seemed trashy not a bmw experience.

The gentleman who is the guest attendant is very friendly. However, there is a high-level of frustration when trying to contact a service team member. Making appointments through a general call center is frustrating, because those operators don’t seem to know anything more than what’s on the screen in front of them. And even though I have brought my vehicle there multiple times, the last time I called, I was told that they could no longer service my vehicle because the computer software was not updated. And the costs quoted for simple service were far out of line from the previous BMW dealerships I went to. Part of my service included a new headlight bulb. When I used my headlights later that day, the headlight was aimed straight at the ground. When I went to aim them, both top aiming screws were missing!

Seamless, painless process. Rocco was amazing every step of the way. Would definitely purchase from this dealer again.

Great service. Quick and efficient and helpful Will make future appointments here Will highly recommend

replaced front window guy did a great job. still missing key fob extra from purchase though

Better than expected. I called and went to several BMW dealerships and no one had inventory in stock. A few promised they could get me the car I wanted but they could not make it happen. Ferman hunted down the one I wanted and delivered!