Reviews
First Impression.
My first impression was meeting an outstanding professional and friendly salesman with incredible knowledge on every question I asked. His caring of helping a customer me was one of the main reasons i bought from him. His passion for helping people shows thru with brightness. Thanks to Ferman BMW and Thomas Berges.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service Department
The Service team is always friendly and helpful; They communicate well before, during and after service so that you always know what is going on with your car. You pay more at a dealership, but they frequently have specials and coupons and if something is under warranty, they cover it.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Take lug nuts off
I brought my BMW in to get the locked lug nuts off which I was told was going to be $350 to have 2 cut off. Needless to say I did not have it done there and went to a tire place who got them off for free. I am not at all complaining about Jimmy whalen's quote I'm sure he had to put enough time depending on what you guys came across.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service
Excellent service by the whole team at Ferman BMW! Always friendly and most important courteous of my time. Would not take my vehicle anywhere else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great service all around, as usual!
This dealership has been the best place to buy a car, get it serviced, and everything in between. Highly recommended by me! (A happy BMW owner)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great experience
Very professional, I received timely updates from Jamie and overall great service. The price was a little higher than other places. All issues were fixed
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service Department extremely expensive
Ferman BMW up charges OEM parts significantly higher than its competitors. In my experience the labor was 1001% the cost of the part. Labor time was under 1 hour. My other vehicle is a Mercedes Benz, I always take it to the dealership and I have never experienced such arbitrary and exorbitant charges. I am all for paying a fair price for excellent service, unfortunately this business is out of touch with the local market
- Customer service 3.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great buying experience
I want to say thank you to Robert Chodorowski for all the great work he did. He made all the arrangements needed to make this as great a buying experience as possible.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
New Countryman
Very pleased with new vehicle, trade ins and service above and beyond. Have recommended Ferman Mini of Tampa Bay before and would do so again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Reliable service and they returned my 430 detailed!
The Tech Doug was outstanding. He was reliable and able to meet all my service needs perfectly. The greeter was also courteous and very helpful. I will return to Furman BMW in Palm Harbor for all of my service seeds. The added touch was the detailing of my car inside and out. Perfect job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair